17 Questions
What is the primary objective of Supply Chain Management (SCM) systems?
To accelerate product development and reduce costs associated with procurement
What is the term for the flow of materials, services, and information from suppliers to an organization's customers?
Supply Chain
What is the scope of the Supply Network?
The suppliers that an organization purchases from directly and its suppliers
Which of the following is NOT a benefit of Supply Chain Management (SCM) systems?
Increasing the complexity of the supply chain
What is the primary focus of Supply Chain Management (SCM) systems in terms of customer value?
Providing the highest value to customers at the lowest cost
What are the two primary sources of Supply Chain Management (SCM) systems?
Not mentioned in the text
What is the primary goal of Customer Relationship Management (CRM) systems?
To address all aspects of the customer relationship, including customer service, sales, and marketing
What is the main difference between Operational CRM and Analytical CRM?
Operational CRM is used for customer-facing applications, while Analytical CRM is used for internal operations
What is the primary function of Enterprise Resource Planning (ERP) systems?
To manage materials, services, and information from suppliers to customers
What is a key characteristic of ERP systems?
They are highly integrated systems sharing a common data warehouse for information sharing across functions
What is the name of the ERP software based in Germany that supports international transactions and multinational firms?
SAP
What is one of the capabilities of ERP systems, specifically in SAP?
Business analysis and financial management
What is the benefit of using CRM systems?
All of the above
What is the main purpose of Analytical CRM?
To analyze customer data and provide insights for business improvement
What is the benefit of using ERP systems?
Improved operational efficiency and reduced costs
What is the key difference between Operational CRM and ERP systems?
Operational CRM is used for customer-facing applications, while ERP systems are used for managing materials and services
What is the primary difference between push- and pull-based supply chain models?
Whether the production is driven by forecasts or actual customer orders
This quiz covers the integration of Supply Chain Management systems with ERP systems, highlighting vendors such as Agile, Ariba, and SAP. It also explores the supply chain network, including the flow of information and coordination of activities. Get ready to test your knowledge of SCM!
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