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Supply Chain Management

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Questions and Answers

What is the primary objective of Supply Chain Management (SCM) systems?

To manage the flow of information from customers to suppliers
To accelerate product development and reduce costs associated with procurement (correct)
To increase the cost of procuring raw materials and components
To directly purchase from suppliers in the supply network

What is the term for the flow of materials, services, and information from suppliers to an organization's customers?

Supply Chain (correct)
Value Chain
Procurement Chain
Supply Network

What is the scope of the Supply Network?

The suppliers that an organization purchases from directly and its suppliers (correct)
Only the suppliers that an organization purchases from directly
Only the suppliers that provide raw materials
All suppliers in the market

Which of the following is NOT a benefit of Supply Chain Management (SCM) systems?

Increasing the complexity of the supply chain (B) Signup and view all the answers

What is the primary focus of Supply Chain Management (SCM) systems in terms of customer value?

Providing the highest value to customers at the lowest cost (C) Signup and view all the answers

What are the two primary sources of Supply Chain Management (SCM) systems?

Not mentioned in the text (A) Signup and view all the answers

What is the primary goal of Customer Relationship Management (CRM) systems?

To address all aspects of the customer relationship, including customer service, sales, and marketing (C) Signup and view all the answers

What is the main difference between Operational CRM and Analytical CRM?

Operational CRM is used for customer-facing applications, while Analytical CRM is used for internal operations (B) Signup and view all the answers

What is the primary function of Enterprise Resource Planning (ERP) systems?

To manage materials, services, and information from suppliers to customers (B) Signup and view all the answers

What is a key characteristic of ERP systems?

They are highly integrated systems sharing a common data warehouse for information sharing across functions (B) Signup and view all the answers

What is the name of the ERP software based in Germany that supports international transactions and multinational firms?

SAP (C) Signup and view all the answers

What is one of the capabilities of ERP systems, specifically in SAP?

Business analysis and financial management (C) Signup and view all the answers

What is the benefit of using CRM systems?

All of the above (D) Signup and view all the answers

What is the main purpose of Analytical CRM?

To analyze customer data and provide insights for business improvement (C) Signup and view all the answers

What is the benefit of using ERP systems?

Improved operational efficiency and reduced costs (C) Signup and view all the answers

What is the key difference between Operational CRM and ERP systems?

Operational CRM is used for customer-facing applications, while ERP systems are used for managing materials and services (D) Signup and view all the answers

What is the primary difference between push- and pull-based supply chain models?

Whether the production is driven by forecasts or actual customer orders (D) Signup and view all the answers