Operations Engineering Chapter 3

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Questions and Answers

What is the key performance indicator (KPI) for the Superintendent's Quality Assessment and Evaluation (QAE) function?

Not Specified

99.9% Semi-Annual

99.9% Quarterly (correct)

99.9% Annually

What is the objective of the "U-Fix-It Program"?

To determine the return on investment (ROI) for various facility management programs

To analyze and monitor trends, shortfalls, and areas for improvement in facility management

To identify and eliminate high-use facility AF1219 like programs

To research, provide, and maintain a listing of over-the-counter materiel for FMs (correct)

Which of the following is NOT a reason for ensuring that only emergency Service Requests (SRs) are called in?

To reduce workload on CE personnel due to CE Transformation requirements

To minimize time spent on managing requirements within TRIRIGA

To ensure that non-emergency SRs are entered into TRIRIGA for efficient processing

To allow CEOER CSU to prioritize workloads and better manage resources (correct)

Why should SRs be documented or recorded into the corresponding GIS layer?

To help identify potential systemic issues and predict future failures based on trends (A) Signup and view all the answers

What is the purpose of the Work Request Review Board (WRRB)?

To ensure that non-CE requirements or other non-essential work do not flow directly to shops (D) Signup and view all the answers

How does CEOE ensure the Operations Flight executes according to their budget?

By establishing a standard annual budget oversight process for the Operations Flight (D) Signup and view all the answers

What information should be documented for each expense tracked by the Operations Flight?

All of the above (D) Signup and view all the answers

What is the purpose of CEOER CSU validating SRs?

To ensure that SRs are legally supported by Operations Flight appropriated resources (C) Signup and view all the answers

What is the established KPI for emergency work in terms of annual direct hours?

< 1% of annual direct hours (D) Signup and view all the answers

What are the three key areas that CEOER CSU must be well-versed in to ensure they do not allow non-CE requirements or other non-essential work to flow directly to the shops?

Real Property vs. Non-Real Property, Appropriated vs. Non-Appropriated funded requirements, How to check for duplicate requirements (B) Signup and view all the answers

What is the primary purpose of holding weekly meetings with the CEO (or delegated authority)?

To coordinate scheduled work tasks and de-conflict requirements. (C) Signup and view all the answers

What is the primary reason for ensuring that all non-emergency Service Requests (SRs) are being placed into TRIRIGA?

To minimize time spent on managing requirements and improve processing efficiency (A) Signup and view all the answers

Why is it important to discuss larger projects amongst leadership?

To help the Operations Flight Commander defend labor hours against other priorities. (C) Signup and view all the answers

What is a key consideration for determining the viability of Preventive Maintenance (PM) requirements?

The return on investment (ROI) for performing the PM tasks (A) Signup and view all the answers

What is the proposed role of CEOER in identifying areas of improvement and potential investment opportunities?

CEOER should identify these opportunities through data analysis and metrics. (B) Signup and view all the answers

What is the purpose of the "Top-10" prioritization program?

To allocate resources to the most critical CE requirements (D) Signup and view all the answers

What are the potential negative effects of utility outages on CE operations?

All of the above. (D) Signup and view all the answers

What are some examples of possible force support options to help complete facility management mission requirements?

Overhires, Air Reserve Component (ARC), overtime, 1219 Program, contracts (D) Signup and view all the answers

What is the intended purpose of using TRIRIGA live reports for the weekly meetings?

To reduce reliance on multiple, overlapping management systems. (B) Signup and view all the answers

What is the primary objective of the Operations Flight workload management?

To allocate resources effectively and efficiently to address facility requirements (C) Signup and view all the answers

What specific budgeting concern does TRIRIGA lack compared to legacy IWIMS?

TRIRIGA does not have the ability to alert users when funding reaches a threshold. (C) Signup and view all the answers

What is the primary function of the CEOER CSU?

To validate SRs and ensure they are legally supported by appropriated resources (D) Signup and view all the answers

What is the purpose of CEOER evaluating schedule requirements pending across CE shops?

To identify any potential conflicts between different work tasks. (D) Signup and view all the answers

Why is it important to have a working relationship with the Military Personnel Flight (MPF)?

To ensure that the Facility Management Program is added to the base virtual out-processing checklist (C) Signup and view all the answers

What KPI is used to evaluate the number of WTs closed with no hours?

The number of WTs closed with no hours is a direct measure of inefficiency. (A) Signup and view all the answers

What KPI is used to evaluate the percentage of WTs meeting agreed customer commitment dates?

% of WTs meeting agreed customer commitment date to start work by work priority by both shop and Operations Flight as a whole. (D) Signup and view all the answers

What is CEOER's responsibility in regards to the Monthly Report of FMs?

CEOER should ensure that the Monthly Report of FMs is processed and revalidated. (A) Signup and view all the answers

What is the purpose of the WRRB?

To streamline the review and final decision on CE requirements. (A) Signup and view all the answers

What is CEOER's role in updating warranty data in TRIRIGA?

CEOER is responsible for updating warranty data in TRIRIGA during the evaluation of completed WTs. (D) Signup and view all the answers

What specific element is crucial for new assets requiring preventive maintenance (PM)?

The asset's warranty date and PM schedule. (B) Signup and view all the answers

Who are the parties expected to attend the WRRB, besides CEOE and CEOER?

Materiel Control, Service Contracts, Engineering, Environmental, Energy, Real Property, and coordination agencies. (B) Signup and view all the answers

Which of the following is NOT a primary priority for CEO Work Management?

Prioritizing enhancement work over essential maintenance (A) Signup and view all the answers

According to the document, what is the primary purpose of the CEO Work Management section?

To manage requirements and business processes related to Operations Engineering (E) Signup and view all the answers

What is the significance of the Work Prioritization System in CEO Work Management?

It establishes the overall foundation for work management within the organization (E) Signup and view all the answers

What is the most important factor to consider when categorizing work as 3A/3B/3C?

Safety and mission risks (B) Signup and view all the answers

What is the primary objective of the maintenance risk methodology used in CEO Work Management?

To identify and prioritize work that mitigates emergencies (C) Signup and view all the answers

What is the significance of following the standard process for accepting, prioritizing, executing, and closing work?

It optimizes resource utilization and provides accurate data for AMP/Sub-AMP processes (C) Signup and view all the answers

Which of the following is NOT a key factor in determining the level of CEO Work Management capability?

Utilization of specialized software tools (C) Signup and view all the answers

What is the primary source of information regarding PM (Preventative Maintenance) details?

Chapter 4 (D) Signup and view all the answers

What is the primary objective to ensure that TRIRIGA Help Desk tickets are not re-opened?

To have all required ‘Close Out’ actions performed before closing a WT (B) Signup and view all the answers

What is the KPI (Key Performance Indicator) used to evaluate the effectiveness of WT completion?

99.9% of records completed without getting FAS tickets (B) Signup and view all the answers

Which of the following is NOT a suggested solution to address the limited resources available within the CE organization?

Increase the number of personnel within the CE organization (B) Signup and view all the answers

What function does the AF Form 1219 serve in managing mission requirements?

It is used exclusively to capture a list of requirements from high-use facilities. (B) Signup and view all the answers

Based on the provided information, what are the primary factors considered when evaluating shop-based WT responsiveness?

Availability of resources and commitment times (A) Signup and view all the answers

What is the purpose of reviewing collective data over the last 12-month period based on Monthly Superintendent QAE of shop and CEOER interaction?

To identify trends and shortfalls in WT completion and implementation (D) Signup and view all the answers

What is the primary concern addressed by the passage regarding customer requirements?

The excessive amount of requirements submitted by CE customers (A) Signup and view all the answers

Which of the following is NOT a factor evaluated when considering alternative programs to address backlogged CM work?

TRIRIGA Help Desk tickets (C) Signup and view all the answers

At what level of capability are Facility Managers trained?

Developing (B) Signup and view all the answers

Which type of work task should be given priority over others, according to the information provided?

3A (B) Signup and view all the answers

What information should be included when reporting equipment replacements to the CEOER?

Date installed, nameplate information, and warranty documentation (B) Signup and view all the answers

What level of capability requires the validation of historical 3C priority work to identify potential tasks for the U-Fix-It program?

Developing (B) Signup and view all the answers

What KPI should be established to track the effectiveness of the U-Fix-It program?

Number of U-Fix-It kits distributed to Facility Managers (A) Signup and view all the answers

What action should be taken if a Facility Manager is no longer validated on the Master FM List?

Remove the member from TRIRIGA and request a replacement from the unit commander via memo (C) Signup and view all the answers

How often should the Work Request Review Board (WRRB) meet?

Monthly (C) Signup and view all the answers

What action should be taken for completed Work Tasks (WTs) at the Basic Capability level?

CEOER verifies and performs 'Close Out' actions on completed 'Complete' WTs (A) Signup and view all the answers

What report should the CEOER provide to shops at the Developing Capability level?

A report verifying labor input and schedule management outside of TRIRIGA (A) Signup and view all the answers

What are the expected outcomes of the weekly CEO meetings at the Developing Capability level?

To track the progress of ongoing projects and address any issues or concerns (C) Signup and view all the answers

At which level of capability is there a focus on establishing minimum expectations and providing areas of improvement for the WM program?

Matured (C) Signup and view all the answers

What action should be taken if a shop foreman clicks the 'Close' button in TRIRIGA on a Work Task (WT) instead of the 'Complete' button?

Reopen the WT and have the foreman click the 'Complete' button (A) Signup and view all the answers

Which of the following is NOT a responsibility of the CEOER?

Assigning budget oversight to the Operations Flight (A) Signup and view all the answers

At which level of capability is the focus on providing training opportunities to address program deficiencies identified in prior phases?

Matured (C) Signup and view all the answers

Which of these is NOT considered a coordination agency for the WRRB?

Operations Flight (D) Signup and view all the answers

What is the purpose of the U-Fix-It program?

To provide basic repair supplies and tools to Facility Managers for minor repairs (D) Signup and view all the answers

Which of the following is NOT a reason why excessive PM work tasks completed with no labor could indicate problems?

The shop may be intentionally avoiding PM work due to a lack of resources. (B) Signup and view all the answers

What are the responsibilities of Facility Managers (FMs) as outlined in the text?

FMs are responsible for performing minor maintenance and repair tasks. (D) Signup and view all the answers

What is a potential indicator of a backlog of maintenance work?

Shops completing corrective maintenance WTs with no time logged. (B) Signup and view all the answers

Why is it important for shops to document added and/or removed assets during work tasks?

To ensure accurate records in SMS and TRIRIGA. (B) Signup and view all the answers

What should CEOER do after a shop completes a Work Task (WT)?

Verify that all required actions, including labor charging, materiel return, and documentation upload, are complete. (D) Signup and view all the answers

Who is responsible for creating and publishing the local policy for after-hours Emergency SR responses?

Operations Flight Commander (D) Signup and view all the answers

What is the PRIMARY purpose of the U-Fix-It program?

To reduce the workload of the shops by allowing FMs to perform some tasks. (C) Signup and view all the answers

What is the significance of the TRIRIGA system in the text?

TRIRIGA is used to store and manage facility data, including asset information and maintenance records. (B) Signup and view all the answers

What is the role of AFIMSC in the content regarding work management?

AFIMSC is able to access and analyze work management reports across the CE Enterprise. (B) Signup and view all the answers

Which of the following is NOT a potential indicator that CEOER is not properly evaluating completed WTs?

The inclusion of detailed notes and documents in the WT by the shop foreman. (A) Signup and view all the answers

What is the purpose of the report that CEOER should create for shops?

To ensure that shops have the necessary information to manage their schedules outside of TRIRIGA. (A) Signup and view all the answers

What is the significance of the statement "There is no AF standard for the entire CE Enterprise on after hours Emergency SR response procedures"?

This highlights the need for local CEOEs to establish their own policies for handling emergency requests. (C) Signup and view all the answers

Why is it necessary to create a process for supporting base customers during computer/network outages?

To ensure that emergency maintenance requests can still be addressed during an outage. (B) Signup and view all the answers

What is the potential benefit of having FMs perform minor maintenance tasks through the U-Fix-It Program?

It reduces the number of maintenance requirements that need to be addressed by shops. (B) Signup and view all the answers

Which of the following is NOT a recommended practice for shop foremen when completing a Work Task (WT)?

Click the 'Close' button to finalize the WT. (A) Signup and view all the answers

What should CEOER do if indirect labor is being performed excessively?

Analyze the indirect labor and determine if it's impacting base mission requirements and priority work. (D) Signup and view all the answers

What is the KPI for validating shop and CEOER interactions?

Superintendents establish a Quality Assurance Evaluator (QAE) function. (D) Signup and view all the answers

When should lower priority work be injected into the schedule?

Only as an exception when higher priority work is not fully completed. (D) Signup and view all the answers

What should CEOER do to ensure cost accounting and asset management are accurate?

Ensure the CEOER section analyzes ‘Complete’ WTs and performs necessary ‘Close Out’ procedures. (D) Signup and view all the answers

What is the main goal of CEOER regarding the U-Fix-It Program?

To drive down shop maintenance and repair requirements by providing FMs with the tools to perform maintenance themselves. (A) Signup and view all the answers

What is the KPI related to ensuring accurate time reporting?

99.9% completeness and accuracy of daily time reporting and first duty day post-to-post entry for any weekend/holiday work. (C) Signup and view all the answers

What should CEOER do to address the issue of FMs not using U-Fix-It materials?

Educate the CSU members to direct FMs to the U-Fix-It Store when appropriate materials are available. (B) Signup and view all the answers

What should CEOER do if they discover that there are 3C type requirements that could be completed by FMs using U-Fix-It materials but the materials are not on the approved list?

Add those unused materials to the available list of U-Fix-It materials. (B) Signup and view all the answers

What is the main purpose of the CEO meetings?

To evaluate KPIs and make adjustments to processes as needed. (D) Signup and view all the answers

What should CEOER do if they discover a backlog of work being accepted into the system beyond a reasonable timeframe?

Reduce the amount of work being accepted into the system. (D) Signup and view all the answers

What should CEOER do to ensure the Facility Management Program is added to the base virtual out-processing checklist?

Contact the MPF to add this requirement to the checklist. (D) Signup and view all the answers

What is the main goal of the WRRB process?

To ensure that internal and external agencies are fully on board with new business processes. (A) Signup and view all the answers

What should CEOER do to manage customer expectations and ensure that all maintenance and repair requirements are achieved?

Develop a plan to achieve all maintenance and repair requirements over a longer period of time. (D) Signup and view all the answers

What is the KPI for ensuring that all facility projects and opportunities are properly coordinated before final approval?

99.9% of all facility projects and opportunities are properly achieving necessary coordination prior to final approval. (B) Signup and view all the answers

What should CEOER do to ensure that the U-Fix-It Program is being used effectively?

Ensure that the U-Fix-It Program is being implemented correctly. (B) Signup and view all the answers

What should CEOER do if they find materials on the U-Fix-It list that should not be there?

Remove those materials from the list. (B) Signup and view all the answers

Study Notes

CEO Work Management (WM)

WM's foundation is the Work Prioritization System, with details in the Implementation Plan.
Infrastructure emergencies are the Operations Flight's top priority.
Remaining hours are for preventative maintenance (PM), project oversight (PO), sustainment (CM), and limited enhancements.
Work categorization (3A/3B/3C) must consider safety, mission risk, and potential further degradation if inaction occurs.
Limited labor hours require an execution strategy to minimize maintenance risk and justify delays to customers.
Remaining direct hours support in-house enhancements aligned with AMP/investment plans.
This risk methodology directs focus on maintenance that prevents emergencies and supports real property/RPIE asset management.
Optimizing resources and providing accurate information for AMP/Sub-AMP processes through standard work acceptance, prioritization, execution, and closure is essential.

Work Management Basic Capability

Weekly: All non-emergency service requests (SR) must be documented in TRIRIGA by facility managers (FM) or craftspeople.
Weekly: Confirm emergency SRs are the only phone calls allowed (except exceptions).
Weekly: Shop foremen report breakages/failures/leaks to the GIS manager for asset update.
Weekly: CEOER must oversee a standard process for receiving, assigning, and monitoring work schedules by shops.
Monthly: CEOER uses valid guidance for SR validation.
Monthly: Review completed PM/other work tasks without labor charges.
Monthly: Ensure Facility Managers' (FM) TRIRIGA access requests are fulfilled.
Monthly: Ensure FMs receive training.
Monthly: A monthly Work Request Review Board (WRRB) meeting is mandatory.
Monthly: Coordinate WRRB requirements.
Monthly: Verify procedures for communication concerning in-house asset replacements (e.g., RPIEs).
Quarterly: Shop foremen record labor, materiel returns, and document equipment beforehand/afterwards (in TRIRIGA).
Quarterly: Confirm that the "Complete" button (not "Close") is used in TRIRIGA for work task completion (except PM tasks).
Annual: Establish after-hours emergency SR procedures.
Annual: Implement work and materiel management during computer/network outages.
Annual: CEOE must direct CEOER and Materiel Control to implement a U-Fix-It program.

Work Management Developing Capability

Weekly: CEOER reports on shop labor inputs.
Weekly: Communicate and manage expectations with CE customers on TRIRIGA/business processes.
Weekly: Establish 95% customer, phone calls for emergency work.
Weekly: CEO meetings covering priority work, schedule vs. actual, labor availability, KPIs, and special items.
Monthly: Compare/review pending scheduling requirements.
Monthly: Review, and revalidate FM Master List.
Monthly: Address FM personnel changes (PCS, removal from role).
Monthly: Update FM training dates and revalidate annually.
Monthly: WRRB attendance for all appropriate parties.
Monthly: Ensure CEOER updates/adds warranties to asset records.
Quarterly: Validate completed WTs and execute close-out actions.
Quarterly: Ensure the work priority system is followed (3A/2B/2A before 3B/3C).
Annual: Identify repetitive low-effort 3C tasks appropriate for a U-Fix-It program.

Work Management Matured Capability

Weekly: Validate that CEOER provides a standard report on labor entry data.
Weekly: Track 99.9% KPI for correct labor input.
Monthly: Review if only emergency SRs are being accepted.
Monthly: Ensure CEO meetings are effective.
Monthly: Review Scheduled vs. Actual time.
Monthly: Track and exceed KPIs.
Monthly: Evaluate KPIs for the Facility Management Program.
Monthly: Establish a working relationship with the MPF to add FM Program to the base out-processing checklist.
Quarterly: Report completeness and correctness ("close-out") of all completed WTs via a dedicated KPI (99.9%).
Semi-Annual: Review risk matrix events for asset viability of PM requirements and ROI.
Semi-Annual: Assess force support options.
Annual: U-Fix-It materiel research, establishment.
Annual: Assess trends and shortfalls to implement corrective actions.
Annual: Evaluate ROI to improve facility's 1219 programs.

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Description

Test your knowledge on key performance indicators related to the Superintendent's Quality Assessment and Evaluation (QAE) function. This quiz covers various aspects of emergency service requests, budget execution, and operational reviews. Perfect for those involved in quality assessment and evaluation in operational settings.