Suggestive Selling Practices Quiz

• Disregarding customer needs and wants during a sale
• Intentionally encouraging customers to purchase complementary items (correct)
• Forcing customers to buy additional products they don't need
• Discouraging customers from making any additional purchases

• Encouraging customers not to buy anything extra
• Suggesting additional products that complement the initial purchase (correct)
• Selling a customer an upgraded version of the original product
• Selling the same product repeatedly to a customer

• Cross-selling is about selling different products, while upselling is about selling better versions (correct)
• Cross-selling entails pushing products of higher value than upselling
• Upselling involves selling lateral products, while cross-selling involves upgrades
• There is no difference between upselling and cross-selling

<p>Aligning product recommendations with the customer's needs and wants (C)</p> Signup and view all the answers

<p>At the right moment during the initial sale (D)</p> Signup and view all the answers

<p>To increase the likelihood of customers accepting the suggestions (A)</p> Signup and view all the answers