Suggestive Selling Practices Quiz

Disregarding customer needs and wants during a sale

Intentionally encouraging customers to purchase complementary items (correct)

Forcing customers to buy additional products they don't need

Discouraging customers from making any additional purchases

Encouraging customers not to buy anything extra

Suggesting additional products that complement the initial purchase (correct)

Selling a customer an upgraded version of the original product

Selling the same product repeatedly to a customer

Cross-selling is about selling different products, while upselling is about selling better versions (correct)

Cross-selling entails pushing products of higher value than upselling

Upselling involves selling lateral products, while cross-selling involves upgrades

There is no difference between upselling and cross-selling

<p>Aligning product recommendations with the customer's needs and wants</p> Signup and view all the answers

<p>At the right moment during the initial sale</p> Signup and view all the answers

<p>To increase the likelihood of customers accepting the suggestions</p> Signup and view all the answers