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Questions and Answers
What is a key factor in being successful in cross-selling parts and accessories?
What is a key factor in being successful in cross-selling parts and accessories?
- Having a large inventory of products
- Knowing the pricing of the products
- Understanding the purpose of the trailer (correct)
- Being located in a high-traffic area
Why is product knowledge important in cross-selling?
Why is product knowledge important in cross-selling?
- It increases the number of potential customers
- It reduces the need for customer education
- It helps in confidently speaking about the benefits of products to customers (correct)
- It speeds up the sales process
What is crucial when cross-selling future service appointments?
What is crucial when cross-selling future service appointments?
- Understanding the service departments provided services (correct)
- Having a large team of service professionals
- Offering discounts on future services
- Knowing the competitors' prices
Why is listening and adapting to the specific situation of the customer crucial in cross-selling?
Why is listening and adapting to the specific situation of the customer crucial in cross-selling?
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What role does confidence play in cross-selling parts and accessories?
What role does confidence play in cross-selling parts and accessories?
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