Cross-Selling Parts and Accessories
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Questions and Answers

What is a key factor in being successful in cross-selling parts and accessories?

  • Having a large inventory of products
  • Knowing the pricing of the products
  • Understanding the purpose of the trailer (correct)
  • Being located in a high-traffic area

    • Why is product knowledge important in cross-selling?

  • It increases the number of potential customers
  • It reduces the need for customer education
  • It helps in confidently speaking about the benefits of products to customers (correct)
  • It speeds up the sales process

    • What is crucial when cross-selling future service appointments?

  • Understanding the service departments provided services (correct)
  • Having a large team of service professionals
  • Offering discounts on future services
  • Knowing the competitors' prices

    • Why is listening and adapting to the specific situation of the customer crucial in cross-selling?

    <p>It allows for better understanding of customer needs and preferences</p> Signup and view all the answers

    What role does confidence play in cross-selling parts and accessories?

    <p>It is key to being able to sell successfully</p> Signup and view all the answers

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