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Chapters 7/8: Psychological Hazards, Workplace Violence/ Aggression
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Chapters 7/8: Psychological Hazards, Workplace Violence/ Aggression

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Questions and Answers

Which type of violence involves criminal intent?

  • Type I (correct)
  • Type IV
  • Type II
  • Type III
  • What are the primary prevention factors that create demands on individuals?

  • Family/outside support
  • Workload and lack of control (correct)
  • Social support and policies
  • Increased absenteeism and decreased performance
  • Which level of intervention focuses on seeking medical treatment and participating in psychological counseling?

  • Primary
  • Secondary
  • Individual
  • Tertiary (correct)
  • What are the common organizational outcomes of stress?

    <p>Increased absenteeism and decreased performance</p> Signup and view all the answers

    Which factors are part of individual differences that moderate the stress process?

    <p>Personality and thinking styles</p> Signup and view all the answers

    What is the focus of tertiary prevention?

    <p>Outcomes of stress involving immediate physical/physiological responses</p> Signup and view all the answers

    What does a psychologically healthy and safe workplace actively work to prevent?

    <p>Harm to workers' psychological health</p> Signup and view all the answers

    Which type of stress intervention strategy involves making time to exercise and using relaxation techniques?

    <p>Secondary - Individual level</p> Signup and view all the answers

    What is the focus of secondary prevention?

    <p>Talk with friends/coworkers and make time to exercise</p> Signup and view all the answers

    What are the extra-organizational factors that moderate the stress process?

    <p>Family/outside support</p> Signup and view all the answers

    Which type of violence involves a client or customer?

    <p>Type II</p> Signup and view all the answers

    What is the focus of primary prevention?

    <p>Avoid taking on an overload of work and take adequate leisure time</p> Signup and view all the answers

    Which of the following is an example of an extra-organizational factor that moderates the stress process?

    <p>Family support</p> Signup and view all the answers

    What is the focus of tertiary prevention in stress management?

    <p>Outcomes of stress involving immediate physical/physiological responses</p> Signup and view all the answers

    Which level of intervention involves redesigning particularly demanding jobs and providing flexible working conditions?

    <p>Primary</p> Signup and view all the answers

    What are the common organizational outcomes of stress?

    <p>Increased absenteeism</p> Signup and view all the answers

    Which type of violence involves criminal intent?

    <p>Type I</p> Signup and view all the answers

    What are the factors that create demands on individuals in the context of stressors?

    <p>Workload, lack of control, work/non-work life balance</p> Signup and view all the answers

    What is the focus of secondary prevention in stress management?

    <p>Experience &amp; perception of demands from the environment</p> Signup and view all the answers

    Which of the following is an example of an individual-level stress intervention strategy?

    <p>Avoid taking on an overload of work</p> Signup and view all the answers

    What is an example of increasing visibility to deter crime?

    <p>Taxi drivers using GPS to locate drivers in distress</p> Signup and view all the answers

    What is an example of reducing rewards to prevent crime?

    <p>Protective screens to reduce assaults experienced by taxi drivers</p> Signup and view all the answers

    Which approach involves using security devices like metal detectors to reduce employee risk?

    <p>Environmental</p> Signup and view all the answers

    What type of violence is uncommon compared to that committed by organizational outsiders?

    <p>Worker on Worker</p> Signup and view all the answers

    What triggers coworker aggression and violence?

    <p>Unfair treatment and role stress</p> Signup and view all the answers

    What is an approach to managing personal relationship violence in the workplace?

    <p>Educating decision makers about forms of intimate partner violence</p> Signup and view all the answers

    What are the risk factors associated with workplace aggression?

    <p>Working alone at night and dealing with aggressive clients</p> Signup and view all the answers

    What is an example of a risk factor related to taking care of others in the workplace?

    <p>Nurses entering spaces to take care of patients</p> Signup and view all the answers

    What does secondary prevention in stress management involve?

    <p>Talking with friends/coworkers and making time to exercise</p> Signup and view all the answers

    What are the common organizational outcomes of stress?

    <p>Decreased performance and disturbances of interpersonal relationships at work</p> Signup and view all the answers

    Which type of violence involves a client or customer?

    <p>Type II: Customer/Client</p> Signup and view all the answers

    What is the focus of tertiary prevention in stress management?

    <p>Seeking medical treatment and participating in psychological counseling</p> Signup and view all the answers

    What are the factors that create demands on individuals in the context of stressors?

    <p>Lack of control and work/non-work life balance</p> Signup and view all the answers

    Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?

    <p>Primary</p> Signup and view all the answers

    What is an example of an extra-organizational factor that moderates the stress process?

    <p>Social support</p> Signup and view all the answers

    What is the focus of primary prevention?

    <p>Avoiding taking on an overload of work</p> Signup and view all the answers

    What is the focus of tertiary prevention in managing workplace violence?

    <p>Addressing potential coworker aggression and violence</p> Signup and view all the answers

    Which factor is a risk associated with workplace aggression?

    <p>Working alone at night</p> Signup and view all the answers

    What is an example of an environmental approach to prevent workplace violence?

    <p>Providing additional security to/from the parking lot</p> Signup and view all the answers

    What is the focus of primary prevention in managing workplace violence?

    <p>Increasing visibility to deter crime</p> Signup and view all the answers

    What is an example of reducing rewards to prevent workplace aggression?

    <p>Hardening targets with physical designs</p> Signup and view all the answers

    Which type of violence is uncommon compared to that committed by organizational outsiders?

    <p>Worker on Worker</p> Signup and view all the answers

    What is the focus of behavioral approach to prevent workplace violence?

    <p>Providing necessary knowledge and skills to staff</p> Signup and view all the answers

    What is the focus of secondary prevention in managing workplace violence?

    <p>Addressing potential coworker aggression and violence</p> Signup and view all the answers

    What is an example of an individual-level stress intervention strategy?

    <p>Taking adequate leisure time</p> Signup and view all the answers

    Which type of violence involves criminal intent?

    <p>Type I</p> Signup and view all the answers

    What is the focus of tertiary prevention in managing workplace violence?

    <p>Offering counseling services following major stressors</p> Signup and view all the answers

    Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?

    <p>Primary</p> Signup and view all the answers

    What are the primary prevention factors that create demands on individuals?

    <p>Workload and lack of control</p> Signup and view all the answers

    What is the focus of secondary prevention in stress management?

    <p>Talking with friends/coworkers</p> Signup and view all the answers

    Which factor is a risk associated with workplace aggression?

    <p>Disturbances of interpersonal relationships at work</p> Signup and view all the answers

    What does a psychologically healthy and safe workplace actively work to prevent?

    <p>Negligent, reckless, or intentional ways of promoting workers psychological well-being</p> Signup and view all the answers

    What is an example of an environmental approach to prevent workplace violence?

    <p>Installing metal detectors at the entrance</p> Signup and view all the answers

    What is an example of reducing rewards to prevent workplace aggression?

    <p>Limiting access to valuable items or cash in the workplace</p> Signup and view all the answers

    What is an approach to managing personal relationship violence in the workplace?

    <p>Educating managers about intimate partner violence</p> Signup and view all the answers

    Which type of violence involves criminal intent?

    <p>Type I: Customer Client/Service Providers</p> Signup and view all the answers

    What triggers coworker aggression and violence?

    <p>Role stress and unfair treatment</p> Signup and view all the answers

    What is the focus of primary prevention in managing workplace violence?

    <p>Increasing visibility and deterring crime</p> Signup and view all the answers

    What is an example of increasing visibility to deter crime?

    <p>Using GPS to locate drivers in distress</p> Signup and view all the answers

    What is an example of a risk factor related to taking care of others in the workplace?

    <p>Caring for individuals who enter your space to take care of you</p> Signup and view all the answers

    Study Notes

    Types of Violence and Criminal Intent

    • Violence with criminal intent is characterized by a deliberate intention to harm or intimidate another individual, commonly referred to as criminal violence.
    • Client or customer violence occurs when aggression or hostility is directed towards staff or organizational representatives by clients or customers.

    Levels of Intervention

    • Tertiary prevention focuses on managing and treating effects of stress and violence through medical and psychological support.
    • Secondary prevention aims to alleviate stress and prevent it from escalating, often through interventions such as stress management programs or counseling.
    • Primary prevention prioritizes the implementation of strategies to prevent violence and stress before they occur, fostering a proactive organizational culture.

    Individual and Organizational Stress Factors

    • Primary prevention factors that create demands on individuals include workload, role ambiguity, and lack of resources.
    • Extra-organizational factors, such as economic conditions, family issues, and social networks, also moderate the stress process.
    • Individual differences, including personality traits and coping styles, significantly influence how stress is perceived and managed.

    Common Outcomes of Stress

    • Common organizational outcomes of stress may involve decreased productivity, increased absenteeism, heightened employee turnover, and elevated healthcare costs.
    • Psychological and physical issues arising from stress can lead to a toxic work environment, affecting overall morale and employee well-being.

    Stress Intervention Strategies

    • Individual-level strategies for stress intervention include exercise, relaxation techniques, and mindfulness practices to enhance personal well-being.
    • A behavioral approach to preventing workplace violence can include training employees in conflict resolution and de-escalation techniques.
    • Organizational strategies may involve redesigning jobs to reduce stress and improve work-life balance and employee engagement.

    Prevention Focus Areas

    • The focus of tertiary prevention in stress management includes treatment plans, psychological counseling, and rehabilitation strategies for affected individuals.
    • Secondary prevention in managing workplace violence focuses on identifying potential risks and implementing measures to reduce those risks proactively.

    Psychological Health in the Workplace

    • A psychologically healthy and safe workplace actively works to prevent issues such as bullying, harassment, and psychological distress.
    • Reducing rewards for aggressive behaviors or creating environmental deterrents, like increasing visibility through surveillance or personnel presence, can help mitigate workplace aggression.

    Factors Triggering Workplace Aggression

    • Risk factors associated with workplace aggression may include stress related to workload, interpersonal conflicts, and management practices that overlook employee needs.
    • Coworker aggression may be triggered by competition, perceived threats, or unresolved conflicts among employees.

    Environmental and Organizational Strategies

    • An example of an environmental approach to reduce workplace violence includes utilizing security measures like metal detectors and surveillance equipment.
    • Organizational interventions might involve respecting employee input during management decisions and creating supportive team dynamics to reduce stress.

    Risk Factors in Personal Relationships

    • Managing personal relationship violence in the workplace involves implementing policies that recognize and address such issues with sensitivity and care.
    • Taking care of others in the workplace may present risk factors through emotional exhaustion and role strain, necessitating support systems to assist those in caregiving roles.

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    Description

    Test your knowledge of the stress process moderators, including individual differences, organizational factors, and external factors. Explore stressors and factors related to primary prevention, as well as stress and factors associated with secondary prevention. This quiz will help you understand the various elements that influence stress and its management.

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