60 Questions
Which type of violence involves criminal intent?
Type I
What are the primary prevention factors that create demands on individuals?
Workload and lack of control
Which level of intervention focuses on seeking medical treatment and participating in psychological counseling?
Tertiary
What are the common organizational outcomes of stress?
Increased absenteeism and decreased performance
Which factors are part of individual differences that moderate the stress process?
Personality and thinking styles
What is the focus of tertiary prevention?
Outcomes of stress involving immediate physical/physiological responses
What does a psychologically healthy and safe workplace actively work to prevent?
Harm to workers' psychological health
Which type of stress intervention strategy involves making time to exercise and using relaxation techniques?
Secondary - Individual level
What is the focus of secondary prevention?
Talk with friends/coworkers and make time to exercise
What are the extra-organizational factors that moderate the stress process?
Family/outside support
Which type of violence involves a client or customer?
Type II
What is the focus of primary prevention?
Avoid taking on an overload of work and take adequate leisure time
Which of the following is an example of an extra-organizational factor that moderates the stress process?
Family support
What is the focus of tertiary prevention in stress management?
Outcomes of stress involving immediate physical/physiological responses
Which level of intervention involves redesigning particularly demanding jobs and providing flexible working conditions?
Primary
What are the common organizational outcomes of stress?
Increased absenteeism
Which type of violence involves criminal intent?
Type I
What are the factors that create demands on individuals in the context of stressors?
Workload, lack of control, work/non-work life balance
What is the focus of secondary prevention in stress management?
Experience & perception of demands from the environment
Which of the following is an example of an individual-level stress intervention strategy?
Avoid taking on an overload of work
What is an example of increasing visibility to deter crime?
Taxi drivers using GPS to locate drivers in distress
What is an example of reducing rewards to prevent crime?
Protective screens to reduce assaults experienced by taxi drivers
Which approach involves using security devices like metal detectors to reduce employee risk?
Environmental
What type of violence is uncommon compared to that committed by organizational outsiders?
Worker on Worker
What triggers coworker aggression and violence?
Unfair treatment and role stress
What is an approach to managing personal relationship violence in the workplace?
Educating decision makers about forms of intimate partner violence
What are the risk factors associated with workplace aggression?
Working alone at night and dealing with aggressive clients
What is an example of a risk factor related to taking care of others in the workplace?
Nurses entering spaces to take care of patients
What does secondary prevention in stress management involve?
Talking with friends/coworkers and making time to exercise
What are the common organizational outcomes of stress?
Decreased performance and disturbances of interpersonal relationships at work
Which type of violence involves a client or customer?
Type II: Customer/Client
What is the focus of tertiary prevention in stress management?
Seeking medical treatment and participating in psychological counseling
What are the factors that create demands on individuals in the context of stressors?
Lack of control and work/non-work life balance
Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?
Primary
What is an example of an extra-organizational factor that moderates the stress process?
Social support
What is the focus of primary prevention?
Avoiding taking on an overload of work
What is the focus of tertiary prevention in managing workplace violence?
Addressing potential coworker aggression and violence
Which factor is a risk associated with workplace aggression?
Working alone at night
What is an example of an environmental approach to prevent workplace violence?
Providing additional security to/from the parking lot
What is the focus of primary prevention in managing workplace violence?
Increasing visibility to deter crime
What is an example of reducing rewards to prevent workplace aggression?
Hardening targets with physical designs
Which type of violence is uncommon compared to that committed by organizational outsiders?
Worker on Worker
What is the focus of behavioral approach to prevent workplace violence?
Providing necessary knowledge and skills to staff
What is the focus of secondary prevention in managing workplace violence?
Addressing potential coworker aggression and violence
What is an example of an individual-level stress intervention strategy?
Taking adequate leisure time
Which type of violence involves criminal intent?
Type I
What is the focus of tertiary prevention in managing workplace violence?
Offering counseling services following major stressors
Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?
Primary
What are the primary prevention factors that create demands on individuals?
Workload and lack of control
What is the focus of secondary prevention in stress management?
Talking with friends/coworkers
Which factor is a risk associated with workplace aggression?
Disturbances of interpersonal relationships at work
What does a psychologically healthy and safe workplace actively work to prevent?
Negligent, reckless, or intentional ways of promoting workers psychological well-being
What is an example of an environmental approach to prevent workplace violence?
Installing metal detectors at the entrance
What is an example of reducing rewards to prevent workplace aggression?
Limiting access to valuable items or cash in the workplace
What is an approach to managing personal relationship violence in the workplace?
Educating managers about intimate partner violence
Which type of violence involves criminal intent?
Type I: Customer Client/Service Providers
What triggers coworker aggression and violence?
Role stress and unfair treatment
What is the focus of primary prevention in managing workplace violence?
Increasing visibility and deterring crime
What is an example of increasing visibility to deter crime?
Using GPS to locate drivers in distress
What is an example of a risk factor related to taking care of others in the workplace?
Caring for individuals who enter your space to take care of you
Test your knowledge of the stress process moderators, including individual differences, organizational factors, and external factors. Explore stressors and factors related to primary prevention, as well as stress and factors associated with secondary prevention. This quiz will help you understand the various elements that influence stress and its management.
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