Podcast
Questions and Answers
Which type of violence involves criminal intent?
Which type of violence involves criminal intent?
- Type I (correct)
- Type IV
- Type II
- Type III
What are the primary prevention factors that create demands on individuals?
What are the primary prevention factors that create demands on individuals?
- Family/outside support
- Workload and lack of control (correct)
- Social support and policies
- Increased absenteeism and decreased performance
Which level of intervention focuses on seeking medical treatment and participating in psychological counseling?
Which level of intervention focuses on seeking medical treatment and participating in psychological counseling?
- Primary
- Secondary
- Individual
- Tertiary (correct)
What are the common organizational outcomes of stress?
What are the common organizational outcomes of stress?
Which factors are part of individual differences that moderate the stress process?
Which factors are part of individual differences that moderate the stress process?
What is the focus of tertiary prevention?
What is the focus of tertiary prevention?
What does a psychologically healthy and safe workplace actively work to prevent?
What does a psychologically healthy and safe workplace actively work to prevent?
Which type of stress intervention strategy involves making time to exercise and using relaxation techniques?
Which type of stress intervention strategy involves making time to exercise and using relaxation techniques?
What is the focus of secondary prevention?
What is the focus of secondary prevention?
What are the extra-organizational factors that moderate the stress process?
What are the extra-organizational factors that moderate the stress process?
Which type of violence involves a client or customer?
Which type of violence involves a client or customer?
What is the focus of primary prevention?
What is the focus of primary prevention?
Which of the following is an example of an extra-organizational factor that moderates the stress process?
Which of the following is an example of an extra-organizational factor that moderates the stress process?
What is the focus of tertiary prevention in stress management?
What is the focus of tertiary prevention in stress management?
Which level of intervention involves redesigning particularly demanding jobs and providing flexible working conditions?
Which level of intervention involves redesigning particularly demanding jobs and providing flexible working conditions?
What are the common organizational outcomes of stress?
What are the common organizational outcomes of stress?
Which type of violence involves criminal intent?
Which type of violence involves criminal intent?
What are the factors that create demands on individuals in the context of stressors?
What are the factors that create demands on individuals in the context of stressors?
What is the focus of secondary prevention in stress management?
What is the focus of secondary prevention in stress management?
Which of the following is an example of an individual-level stress intervention strategy?
Which of the following is an example of an individual-level stress intervention strategy?
What is an example of increasing visibility to deter crime?
What is an example of increasing visibility to deter crime?
What is an example of reducing rewards to prevent crime?
What is an example of reducing rewards to prevent crime?
Which approach involves using security devices like metal detectors to reduce employee risk?
Which approach involves using security devices like metal detectors to reduce employee risk?
What type of violence is uncommon compared to that committed by organizational outsiders?
What type of violence is uncommon compared to that committed by organizational outsiders?
What triggers coworker aggression and violence?
What triggers coworker aggression and violence?
What is an approach to managing personal relationship violence in the workplace?
What is an approach to managing personal relationship violence in the workplace?
What are the risk factors associated with workplace aggression?
What are the risk factors associated with workplace aggression?
What is an example of a risk factor related to taking care of others in the workplace?
What is an example of a risk factor related to taking care of others in the workplace?
What does secondary prevention in stress management involve?
What does secondary prevention in stress management involve?
What are the common organizational outcomes of stress?
What are the common organizational outcomes of stress?
Which type of violence involves a client or customer?
Which type of violence involves a client or customer?
What is the focus of tertiary prevention in stress management?
What is the focus of tertiary prevention in stress management?
What are the factors that create demands on individuals in the context of stressors?
What are the factors that create demands on individuals in the context of stressors?
Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?
Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?
What is an example of an extra-organizational factor that moderates the stress process?
What is an example of an extra-organizational factor that moderates the stress process?
What is the focus of primary prevention?
What is the focus of primary prevention?
What is the focus of tertiary prevention in managing workplace violence?
What is the focus of tertiary prevention in managing workplace violence?
Which factor is a risk associated with workplace aggression?
Which factor is a risk associated with workplace aggression?
What is an example of an environmental approach to prevent workplace violence?
What is an example of an environmental approach to prevent workplace violence?
What is the focus of primary prevention in managing workplace violence?
What is the focus of primary prevention in managing workplace violence?
What is an example of reducing rewards to prevent workplace aggression?
What is an example of reducing rewards to prevent workplace aggression?
Which type of violence is uncommon compared to that committed by organizational outsiders?
Which type of violence is uncommon compared to that committed by organizational outsiders?
What is the focus of behavioral approach to prevent workplace violence?
What is the focus of behavioral approach to prevent workplace violence?
What is the focus of secondary prevention in managing workplace violence?
What is the focus of secondary prevention in managing workplace violence?
What is an example of an individual-level stress intervention strategy?
What is an example of an individual-level stress intervention strategy?
Which type of violence involves criminal intent?
Which type of violence involves criminal intent?
What is the focus of tertiary prevention in managing workplace violence?
What is the focus of tertiary prevention in managing workplace violence?
Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?
Which level of intervention involves redesigning particularly demanding jobs and respecting employees' opinions in management decision-making processes?
What are the primary prevention factors that create demands on individuals?
What are the primary prevention factors that create demands on individuals?
What is the focus of secondary prevention in stress management?
What is the focus of secondary prevention in stress management?
Which factor is a risk associated with workplace aggression?
Which factor is a risk associated with workplace aggression?
What does a psychologically healthy and safe workplace actively work to prevent?
What does a psychologically healthy and safe workplace actively work to prevent?
What is an example of an environmental approach to prevent workplace violence?
What is an example of an environmental approach to prevent workplace violence?
What is an example of reducing rewards to prevent workplace aggression?
What is an example of reducing rewards to prevent workplace aggression?
What is an approach to managing personal relationship violence in the workplace?
What is an approach to managing personal relationship violence in the workplace?
Which type of violence involves criminal intent?
Which type of violence involves criminal intent?
What triggers coworker aggression and violence?
What triggers coworker aggression and violence?
What is the focus of primary prevention in managing workplace violence?
What is the focus of primary prevention in managing workplace violence?
What is an example of increasing visibility to deter crime?
What is an example of increasing visibility to deter crime?
What is an example of a risk factor related to taking care of others in the workplace?
What is an example of a risk factor related to taking care of others in the workplace?
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Study Notes
Types of Violence and Criminal Intent
- Violence with criminal intent is characterized by a deliberate intention to harm or intimidate another individual, commonly referred to as criminal violence.
- Client or customer violence occurs when aggression or hostility is directed towards staff or organizational representatives by clients or customers.
Levels of Intervention
- Tertiary prevention focuses on managing and treating effects of stress and violence through medical and psychological support.
- Secondary prevention aims to alleviate stress and prevent it from escalating, often through interventions such as stress management programs or counseling.
- Primary prevention prioritizes the implementation of strategies to prevent violence and stress before they occur, fostering a proactive organizational culture.
Individual and Organizational Stress Factors
- Primary prevention factors that create demands on individuals include workload, role ambiguity, and lack of resources.
- Extra-organizational factors, such as economic conditions, family issues, and social networks, also moderate the stress process.
- Individual differences, including personality traits and coping styles, significantly influence how stress is perceived and managed.
Common Outcomes of Stress
- Common organizational outcomes of stress may involve decreased productivity, increased absenteeism, heightened employee turnover, and elevated healthcare costs.
- Psychological and physical issues arising from stress can lead to a toxic work environment, affecting overall morale and employee well-being.
Stress Intervention Strategies
- Individual-level strategies for stress intervention include exercise, relaxation techniques, and mindfulness practices to enhance personal well-being.
- A behavioral approach to preventing workplace violence can include training employees in conflict resolution and de-escalation techniques.
- Organizational strategies may involve redesigning jobs to reduce stress and improve work-life balance and employee engagement.
Prevention Focus Areas
- The focus of tertiary prevention in stress management includes treatment plans, psychological counseling, and rehabilitation strategies for affected individuals.
- Secondary prevention in managing workplace violence focuses on identifying potential risks and implementing measures to reduce those risks proactively.
Psychological Health in the Workplace
- A psychologically healthy and safe workplace actively works to prevent issues such as bullying, harassment, and psychological distress.
- Reducing rewards for aggressive behaviors or creating environmental deterrents, like increasing visibility through surveillance or personnel presence, can help mitigate workplace aggression.
Factors Triggering Workplace Aggression
- Risk factors associated with workplace aggression may include stress related to workload, interpersonal conflicts, and management practices that overlook employee needs.
- Coworker aggression may be triggered by competition, perceived threats, or unresolved conflicts among employees.
Environmental and Organizational Strategies
- An example of an environmental approach to reduce workplace violence includes utilizing security measures like metal detectors and surveillance equipment.
- Organizational interventions might involve respecting employee input during management decisions and creating supportive team dynamics to reduce stress.
Risk Factors in Personal Relationships
- Managing personal relationship violence in the workplace involves implementing policies that recognize and address such issues with sensitivity and care.
- Taking care of others in the workplace may present risk factors through emotional exhaustion and role strain, necessitating support systems to assist those in caregiving roles.
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