Podcast
Questions and Answers
Who evaluates the performance of groups at the corporate office?
Who evaluates the performance of groups at the corporate office?
- Circle Heads
- CMD (correct)
- External third-party agency
- Management Committee (MC)
What parameters are used to measure group performance in the GPMS scorecards?
What parameters are used to measure group performance in the GPMS scorecards?
- Brand and advertising only
- Product innovation and customer responsiveness only
- Quality of service only
- Financial, customer/market, and operational (correct)
How is customer satisfaction assessed for circles with no external customers?
How is customer satisfaction assessed for circles with no external customers?
- CMD evaluates it
- Management Committee (MC) evaluates it
- Internal customers/stakeholders evaluate it (correct)
- Circle Heads evaluate it
Who evaluates the performance of SSAs?
Who evaluates the performance of SSAs?
What does the overall performance assessment KPI evaluate?
What does the overall performance assessment KPI evaluate?
Who administers the customer surveys to assess customer satisfaction?
Who administers the customer surveys to assess customer satisfaction?
What type of strategy is emphasized for significant change to happen in an organization?
What type of strategy is emphasized for significant change to happen in an organization?
How many groups are there under the 'Consumer Access' category in GPMS of BSNL?
How many groups are there under the 'Consumer Access' category in GPMS of BSNL?
Which department is represented by the abbreviation 'HR' in the groupings?
Which department is represented by the abbreviation 'HR' in the groupings?
What does the abbreviation 'SSA' stand for in the context of the provided text?
What does the abbreviation 'SSA' stand for in the context of the provided text?
What is the weightage given to 'Opn Fault rate (LL, BB)' as a performance level target dimension?
What is the weightage given to 'Opn Fault rate (LL, BB)' as a performance level target dimension?
In the GPMS of BSNL, how many groups are allocated to the 'Telecom Factory' category?
In the GPMS of BSNL, how many groups are allocated to the 'Telecom Factory' category?
What is a key characteristic of performance indicators according to the text?
What is a key characteristic of performance indicators according to the text?
Why is it important for officers to understand the link between their performance and the company's scorecard?
Why is it important for officers to understand the link between their performance and the company's scorecard?
What is emphasized about the setting of targets for performance indicators?
What is emphasized about the setting of targets for performance indicators?
Why is course correction considered an integral part of GPMS implementation?
Why is course correction considered an integral part of GPMS implementation?
What does achieving the target in the scorecard parameter result in?
What does achieving the target in the scorecard parameter result in?
Why should information technology use in the company aim to get accurate reports on key performance parameters?
Why should information technology use in the company aim to get accurate reports on key performance parameters?
What is the purpose of the Individual Performance Management System (IPMS) mentioned in the text?
What is the purpose of the Individual Performance Management System (IPMS) mentioned in the text?
Who is responsible for creating the GPMS scorecards according to the text?
Who is responsible for creating the GPMS scorecards according to the text?
What should be considered while finalizing the performance parameters of GPMS?
What should be considered while finalizing the performance parameters of GPMS?
Who is initially covered by the IPMS system according to the text?
Who is initially covered by the IPMS system according to the text?
What is emphasized about the number of Key Performance Indicators (KPIs) in GPMS?
What is emphasized about the number of Key Performance Indicators (KPIs) in GPMS?
Which group is responsible for designing GPMS cards for SSAs in their respective circle?
Which group is responsible for designing GPMS cards for SSAs in their respective circle?
What is the timeframe for provisioning new LL services based on the text?
What is the timeframe for provisioning new LL services based on the text?
How is the overall performance assessed for Enterprise BU according to the text?
How is the overall performance assessed for Enterprise BU according to the text?
Which factor is NOT part of the overall assessment for Finance related issues according to the text?
Which factor is NOT part of the overall assessment for Finance related issues according to the text?
What percentage of new services provisioned are assessed for customer satisfaction level based on the text?
What percentage of new services provisioned are assessed for customer satisfaction level based on the text?
In what month and year was the management version mentioned in the text released?
In what month and year was the management version mentioned in the text released?
What is NOT part of the assessment for HR related issues as per the text?
What is NOT part of the assessment for HR related issues as per the text?
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