30 Questions
Who evaluates the performance of groups at the corporate office?
CMD
What parameters are used to measure group performance in the GPMS scorecards?
Financial, customer/market, and operational
How is customer satisfaction assessed for circles with no external customers?
Internal customers/stakeholders evaluate it
Who evaluates the performance of SSAs?
Circle Heads
What does the overall performance assessment KPI evaluate?
Parameters that are difficult to quantify
Who administers the customer surveys to assess customer satisfaction?
External third-party agency
What type of strategy is emphasized for significant change to happen in an organization?
People strategy
How many groups are there under the 'Consumer Access' category in GPMS of BSNL?
1
Which department is represented by the abbreviation 'HR' in the groupings?
Human Resources
What does the abbreviation 'SSA' stand for in the context of the provided text?
State Service Area
What is the weightage given to 'Opn Fault rate (LL, BB)' as a performance level target dimension?
5%
In the GPMS of BSNL, how many groups are allocated to the 'Telecom Factory' category?
3
What is a key characteristic of performance indicators according to the text?
Capable of being benchmarked
Why is it important for officers to understand the link between their performance and the company's scorecard?
To identify the impact on strategic objectives
What is emphasized about the setting of targets for performance indicators?
Targets should be set against each parameter of the scorecard
Why is course correction considered an integral part of GPMS implementation?
To allow for adjustments and improvements in performance
What does achieving the target in the scorecard parameter result in?
'100' marks for that parameter
Why should information technology use in the company aim to get accurate reports on key performance parameters?
To improve the accuracy and timeliness of reporting achievements
What is the purpose of the Individual Performance Management System (IPMS) mentioned in the text?
To develop a system for assessing performance at the individual level.
Who is responsible for creating the GPMS scorecards according to the text?
Restructuring cell of Corporate Office.
What should be considered while finalizing the performance parameters of GPMS?
Linked with strategic objectives and vision of the organization.
Who is initially covered by the IPMS system according to the text?
DGM & above rank officers.
What is emphasized about the number of Key Performance Indicators (KPIs) in GPMS?
They should be minimal.
Which group is responsible for designing GPMS cards for SSAs in their respective circle?
Territorial Circle Office nodal designates.
What is the timeframe for provisioning new LL services based on the text?
7 days
How is the overall performance assessed for Enterprise BU according to the text?
On a scale of 1 to 5 by Circle Head
Which factor is NOT part of the overall assessment for Finance related issues according to the text?
Blocked call rate –TCH congestion
What percentage of new services provisioned are assessed for customer satisfaction level based on the text?
20%
In what month and year was the management version mentioned in the text released?
April 2021
What is NOT part of the assessment for HR related issues as per the text?
MLLN circuit uptime
Test your knowledge on strategic performance indicators that are oriented towards driving desired behavior and capable of being benchmarked. Learn about setting targets and understanding the link between individual performance parameters and company scorecard.
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