Podcast
Questions and Answers
What is a critical aspect of validating the emotions of a speaker during empathic listening?
What is a critical aspect of validating the emotions of a speaker during empathic listening?
Which of the following is NOT one of the empathic awareness skills outlined for effective listening?
Which of the following is NOT one of the empathic awareness skills outlined for effective listening?
What does empathic listening primarily seek to achieve?
What does empathic listening primarily seek to achieve?
According to Covey, what is necessary to inspire trust in the speaker?
According to Covey, what is necessary to inspire trust in the speaker?
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What does Becky Harling emphasize about empathic listening in her recommendations?
What does Becky Harling emphasize about empathic listening in her recommendations?
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Which technique can enhance empathic listening according to Michael Sorensen?
Which technique can enhance empathic listening according to Michael Sorensen?
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What level of listening involves ignoring the speaker completely?
What level of listening involves ignoring the speaker completely?
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What challenge related to empathic listening is highlighted by Amy Cuddy?
What challenge related to empathic listening is highlighted by Amy Cuddy?
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What is the primary goal of the fourth stage of empathic listening?
What is the primary goal of the fourth stage of empathic listening?
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What practice can help prepare one for empathic listening according to Leal?
What practice can help prepare one for empathic listening according to Leal?
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How can one transform their listening skills according to the empathic listening skills outlined?
How can one transform their listening skills according to the empathic listening skills outlined?
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Which of the following techniques is suggested as a micro-validation during a conversation?
Which of the following techniques is suggested as a micro-validation during a conversation?
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How does empathic listening differ from attentive listening?
How does empathic listening differ from attentive listening?
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What is one of the steps in Bento Leal's communication challenge for better listening?
What is one of the steps in Bento Leal's communication challenge for better listening?
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What is a common mistake people make while listening, as identified in the listening levels?
What is a common mistake people make while listening, as identified in the listening levels?
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What concept does Covey relate to the ability to build trust before engaging in empathic listening?
What concept does Covey relate to the ability to build trust before engaging in empathic listening?
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Which of the following is NOT a tip for empathic speaking?
Which of the following is NOT a tip for empathic speaking?
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What is a key component in formulating questions to facilitate open communication?
What is a key component in formulating questions to facilitate open communication?
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Which of the following emotions can be used in empathic clarification?
Which of the following emotions can be used in empathic clarification?
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What should a listener do to improve their listening skills according to the provided strategies?
What should a listener do to improve their listening skills according to the provided strategies?
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Which of the following is a suggested way to support a speaker during empathic listening?
Which of the following is a suggested way to support a speaker during empathic listening?
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Why is it important to be sensitive to a client's disposition before asking questions?
Why is it important to be sensitive to a client's disposition before asking questions?
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What is an example of an open question to encourage dialogue?
What is an example of an open question to encourage dialogue?
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What misconception might a listener have about empathic speaking?
What misconception might a listener have about empathic speaking?
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Study Notes
Strategic Communication Skills
- Communication is a complex process involving encoding private intentions into public language.
- The receiver decodes and interprets the message, influenced by context, intentions, and their own experiences.
- Intentions are private, actions are public.
- Interpretation & impact are private. Interpretation depends on listener's mental state, memories, beliefs, and experiences.
- Impact depends on decoding accuracy, not intentions.
- Judging others by behavior and ourselves by intentions may lead to misinterpretations.
- Improving communication involves understanding the other person's experience and impact and their feelings & thoughts.
Definitions
- Purpose of Communication: Building relationships, inquiring, informing, influencing, and expressing feelings.
- Levels of Communication: Tactical (interpersonal), operational (group communication), strategic (mass communication to achieve a target goal)
- Motivation vs Manipulation vs Influence: Motivation is for the benefit of target audience, manipulation only for the influencer, and influence is for both.
- Methods to influence behavior: Reward, Ideology (beliefs), coercion (negative reinforcement), and ego (self-image).
CPR for Active Listening
- Clarify: Understand the other person's perspective.
- Paraphrase: Put yourself in their shoes.
- Respond Empathetically: Respectfully resist giving advice or changing the direction of conversation.
Non-Verbal Communication
- Pay attention to your body language (posture, gestures, facial expressions) and non-word sounds.
- Be an active listener
Communication During Conflict
- Disarming Technique: Find truth in other person's statements.
- "I feel" Statements: Express your feeling directly.
- Set the time and pace: Take breaks and adjust communication tempo to avoid escalating conflict.
Empathic Listening Skills
- Empathic listening involves stepping into the speaker's story and understanding their emotions.
- Active listening and empathic listening have different levels
- Active listening focusses on content and feelings of the speaker.
- Empathetic listening takes into account the other person's perspective and feelings.
- Empathic listening involves a shift in perspective and the attempt to understand the speaker.
Stages of Empathic Listening
- Mimicking content: Reflecting what the speaker says in a similar way.
- Rephrasing content: Restating the speaker's words in different words.
- Reflecting feelings: Adding the feelings expressed by the speaker.
- Rephrasing content and reflecting feelings: Combining the two processes to understand and convey emotion and expressions.
Empathy vs. Active Listening
- Active listening involves understanding the speaker's words, intentions, and feelings.
- Empathic listening goes further, focusing on understanding the speaker's situation and emotions through their lens.
Techniques and Tips for Counselors
- Importance of Presence and Control: Active listening with attention to avoiding judgment.
- Steps for Communication Challenge: Understand, listen and empathize.
- Reflecting Feelings: Validation and expressing oneself openly and honestly.
Resources (From PositivePsychology.com)
- Mindful Listening: Exercise to help focus.
- Create a Care Package: Gain insight into other lives.
- Trading Places: Practice perspectives and empathy.
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Description
Explore the fundamentals of strategic communication skills in this quiz. Understand how private intentions are encoded into public language and how the receiver interprets messages through their own experiences. Learn the importance of context, accuracy in decoding, and the impact of our communication on relationships.
