Start-up Failure Analysis
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Questions and Answers

According to the article, what is the approximate percentage of start-ups that fail to deliver a positive return to investors?

  • One-third
  • Two-thirds (correct)
  • One-quarter
  • One-half

The author's primary motivation for researching why start-ups fail stemmed from a desire to improve the curriculum and teaching methods at Harvard Business School.

True (A)

Besides 'horses' (opportunities) what other factor do venture capitalists often cite as a key determinant of a start-up's success or failure?

Jockeys

The author has contributed to the creation of more than ______ electives focusing on various aspects of launching a new venture at HBS.

<p>14</p> Signup and view all the answers

Which research method was NOT employed by the author in the investigation into why start-ups fail? (select one)

<p>Analysis of competitor strategies (D)</p> Signup and view all the answers

Why was the author unnerved?

<p>He could not answer why so many start-ups were failing. (B)</p> Signup and view all the answers

According to the article, venture capital investors prioritize the attractiveness of the business opportunity over the capability of the founder.

<p>False (B)</p> Signup and view all the answers

What type of course is 'The Entrepreneurial Manager' at Harvard Business School?

<p>Required</p> Signup and view all the answers

Which of the following factors contributed to Quincy's collapse, besides the founders themselves?

<p>Unsuitable team members, manufacturing partners, and investors. (D)</p> Signup and view all the answers

Quincy's founders successfully leveraged their professional networks to recruit experienced team members and secure favorable relationships with factory managers.

<p>False (B)</p> Signup and view all the answers

What alternative funding source could Quincy's founders have pursued instead of venture capital firms?

<p>a clothing factory</p> Signup and view all the answers

Quincy's founders could have avoided operational problems by ______ their entire design and production process to a single factory partner.

<p>outsourcing</p> Signup and view all the answers

What was a key attribute that made Quincy vulnerable to neglecting customer needs, despite claiming to embrace lean start-up principles?

<p>The entrepreneurs’ lack of experience in the apparel industry. (C)</p> Signup and view all the answers

What specific operational challenge did Quincy face due to their inexperience?

<p>Designing a multistep product process from scratch. (A)</p> Signup and view all the answers

Bringing in a cofounder with apparel industry experience was considered as a potentially beneficial strategy for Quincy.

<p>True (A)</p> Signup and view all the answers

What was the primary reason venture capital firms pressured Quincy to grow at full tilt?

<p>To align with the growth strategies typically seen in technology start-ups. (C)</p> Signup and view all the answers

What was the primary initial objective for Triangulate's matching engine according to the provided content?

<p>To license the technology to other companies. (C)</p> Signup and view all the answers

Wings achieved substantial viral growth and a high level of user engagement due to the 'wingman' concept.

<p>False (B)</p> Signup and view all the answers

What factors did Wings users prioritize in recommended matches over the initial matching engine algorithm and 'wingman' concept?

<p>physical attractiveness, proximity, and responsiveness to messages</p> Signup and view all the answers

The dating site, __________, addressed the issue of unequal attention distribution on typical dating sites by allowing users to vote on profile elements before seeing photos.

<p>DateBuzz</p> Signup and view all the answers

Match the following stages of Triangulate's dating platform development with their corresponding descriptions:

<p>Initial Matching Engine = A technology intended for licensing to other companies. Wings = A dating site leveraging Facebook data and the 'wingman' concept. DateBuzz = A dating site employing user voting on profile elements to redistribute attention.</p> Signup and view all the answers

Why did Nagaraj and his team ultimately pivot away from the Wings dating site?

<p>User engagement and revenue per user were lower than projected, leading to an unsustainable business model. (B)</p> Signup and view all the answers

The DateBuzz model resulted in less-attractive individuals getting fewer contacts and attractive users receiving significantly fewer queries.

<p>False (B)</p> Signup and view all the answers

Before launching a product, what type of analysis should entrepreneurs perform to understand the market?

<p>competitive analysis, including user testing of existing solutions</p> Signup and view all the answers

What is a key challenge faced by fashion start-ups regarding garment designs and inventory?

<p>The need to commit to designs and build inventory months before sales. (A)</p> Signup and view all the answers

Investors generally prefer to provide all the necessary capital upfront to start-ups, ensuring they have sufficient resources from the beginning.

<p>False (B)</p> Signup and view all the answers

According to the content, what is a potential consequence for a start-up that stumbles or stalls?

<p>Follow-on financing may not be forthcoming.</p> Signup and view all the answers

Entrepreneurs who launch MVPs without sufficient upfront research risk wasting time and capital on __________ that are likely to miss their mark.

<p>MVPs</p> Signup and view all the answers

What behavior does the lean start-up movement's rhetoric, such as 'launch early and often,' risk encouraging?

<p>'Ready, fire, aim' behavior, promoting quick launches without proper planning. (B)</p> Signup and view all the answers

Match the following concepts from the text with their descriptions:

<p>False starts = Wasting time and capital on MVPs likely to miss their mark due to neglecting to research customer needs before commencing their engineering efforts Lean start-up approach = Practices that were falling short of their promise Matching engine = Software used to pair up users whose tastes and habits suggested that they might be romantically compatible Pivoting = Changing direction when original plan isn't working</p> Signup and view all the answers

Why did VCs refuse to back Sunil Nagaraj's original plan for Triangulate?

<p>The plan was considered too capital-intensive and risky. (D)</p> Signup and view all the answers

According to the content, entrepreneurs can always pivot to a better solution, irrespective of the capital required or the time it takes to validate the new approach.

<p>False (B)</p> Signup and view all the answers

What is a common pitfall for engineer-entrepreneurs when developing a new product?

<p>Prematurely developing the product without sufficient customer problem definition. (C)</p> Signup and view all the answers

Entrepreneurs should primarily pitch their solutions during initial interviews with potential customers to gauge interest.

<p>False (B)</p> Signup and view all the answers

What type of analysis should entrepreneurs conduct to understand the strengths and weaknesses of existing products in the market?

<p>competitive analysis</p> Signup and view all the answers

After identifying customer segments and their unmet needs, the next step in solution development is to brainstorm a ______ of solutions.

<p>range</p> Signup and view all the answers

What is the primary purpose of conducting user testing on existing solutions during the problem definition stage?

<p>To understand the strengths and shortcomings of rival products. (D)</p> Signup and view all the answers

Entrepreneurs should only interview likely early adopters and not ‘mainstream’ prospects as the needs of the mainstream prospects are not important in the initial stages.

<p>False (B)</p> Signup and view all the answers

What is the purpose of iterating and testing prototypes during the solution development phase?

<p>to refine the design to a dominant design</p> Signup and view all the answers

What is the primary goal of MVP tests in the product design process?

<p>Evaluating demand for the favored solution. (B)</p> Signup and view all the answers

What is the primary goal of an MVP (Minimum Viable Product) test?

<p>To gather reliable input from real customers in a real-world setting. (A)</p> Signup and view all the answers

Entrepreneurs should always adhere strictly to their initial preconceived notions and solutions throughout the product design process.

<p>False (B)</p> Signup and view all the answers

What can be a negative consequence of an entrepreneur's bias for action, as mentioned in the content?

<p>Prematurely locked into a flawed solution</p> Signup and view all the answers

Delaying a ______ eats up scarce capital, shortening a venture’s runway.

<p>pivot</p> Signup and view all the answers

Why is it important for entrepreneurs to avoid being too emotionally attached to a specific problem-solution pairing?

<p>It allows them to remain open to discovering more pressing problems or better solutions. (C)</p> Signup and view all the answers

According to the content, the best MVPs have the highest fidelity and most advanced features to impress early customers.

<p>False (B)</p> Signup and view all the answers

What can happen if an entrepreneur's persistence turns into stubbornness?

<p>They may have difficulty recognizing a false start and be reluctant to pivot. (B)</p> Signup and view all the answers

Match the following entrepreneurial behaviors with their potential drawbacks:

<p>Bias for action = Prematurely locked into a flawed solution Persistence = Difficulty recognizing a false start and reluctance to pivot Passion = Emotional attachment to a specific problem-solution pairing</p> Signup and view all the answers

Flashcards

Start-up Success Rate

More than two-thirds of start-ups do not provide a positive return to investors.

Author's Research Trigger

The author's motivation to understand why start-ups fail came from the inability to answer that question despite years of experience.

Research Methods on Start-up Failures

The author gathered insights through interviews, surveys, published accounts, and case studies.

"Why Startups Fail" Focus

The book identifies recurring patterns that explain many start-up failures.

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VC's Key Investment Factor

Venture capitalists often prioritize the quality of the founder over the attractiveness of the opportunity.

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"Horses" and "Jockeys" in Start-ups

A 'horse' refers to attractive opportunities start-ups are pursuing. A 'jockey' refers to the founders.

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VC's reasons for start-up failure

Many venture capital investors assume that start-up failures come down to the 'horses' or the 'jockeys'.

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Divergence from VC Assumptions

The author's book goes against common assumptions made by venture capital investors.

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Shifting Fashion Trends

Constantly changing consumer taste that requires brands to adapt quickly to remain relevant.

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Mete out Capital

Investing small amounts of capital in stages, based on the start-up hitting milestones.

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Pivoting

A change in strategy; often requires new resources or approaches.

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Learning by Doing

The idea that doing/experiencing something is how you learn best.

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Minimum Viable Product (MVP)

An initial product to test the market, containing only core features.

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False Starts

Wasting resources on an MVP that doesn't meet customer needs due to a lack of initial customer research.

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"Ready, Fire, Aim"

A hasty approach of launching a product before conducting thorough research or planning.

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Matching Engine

Software that automatically matches potential partners based on data from social networks.

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Licensing Deal

A business deal where rights to use a product or service are granted.

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Triangulate's Dating Site Purpose

Using a matching engine to power a dating site to prove its effectiveness.

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Wings Dating Site

A dating site launched by Triangulate, integrated with Facebook, that failed due to low user engagement.

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Wingman Concept

Users invite friends to vouch for them on a dating site.

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Dating Site Criteria

Matching based on looks, location and promptness, not always complex algorithms.

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Unsustainable Business Model

When a business model isn't making enough revenue to keep going.

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Business Pivot

Changing strategy when the original plan isn't working.

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DateBuzz

A dating site that lets users vote on profiles before seeing photos to redistribute attention.

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Hypergrowth trap

Growing too fast, often leading to cash flow problems and operational inefficiencies.

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Postmortem analysis

A critical assessment of a project or venture after its completion, especially if unsuccessful.

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Outsourcing

Transferring internal business processes to an external provider.

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Industry-aligned funding

Seeking financial support from entities directly involved in your startup's industry.

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Partial lean adoption

When a company only partially applies the principles of lean methodology, often missing crucial steps like customer research.

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Large, lumpy resource commitments

The need for substantial upfront investment and resources, which can create challenges, especially for inexperienced entrepreneurs.

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Lack of industry experience

The difficulties that arise when entrepreneurs lack sufficient knowledge and experience in their industry.

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Resource provider culpability

Problems can arise from various contributors, including team members, partners, and investors if diligence isn't maintained.

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False Start (in startups)

Starting product development too early, without proper customer research.

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Product Design Process

A structured approach to design products that meet customer needs and market demands.

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Problem Definition

Understanding the problems that potential customers face.

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Early Adopters

Individuals most likely to adopt a new product or service early on.

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Mainstream Prospects

Customers forming the bulk of the market after the early adopters.

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Competitive Analysis

Analyzing the existing solutions in the market to identify their strengths and weaknesses.

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Solution Development

Generating a wide array of potential solutions to address customer problems.

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Solution Validation

Testing the favored solution to evaluate actual market demand for the product.

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MVP Fidelity

An MVP should only include the essential features needed to validate assumptions and gather feedback.

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Adaptability in Product Design

Entrepreneurs should be open to uncovering more pressing problems or better solutions during product design.

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Over-Action Bias

A bias for action can lead to prematurely building a flawed solution.

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Stubbornness in Entrepreneurship

Founders may struggle to recognize failed solutions. They may also be reluctant to change course when needed.

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Impact of Delayed Pivot

Delaying a necessary pivot uses up capital, which reduces how long a venture can operate.

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Entrepreneurial Balance

Combining drive with flexibility, and determination with open-mindedness.

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Study Notes

  • Two-thirds of start-ups never show a positive return.
  • According to Venture Capital investors start-ups fall short because of "horses" (opportunities) or "jockeys" (founders).
  • The six patterns of failure are fully described in the book, "Why Startups Fail".

Four Other Patterns That Doom Start-ups

  • False positives: Early-stage entrepreneurs often misinterpret signals about market demand.
  • Good Idea, Bad Bedfellows - VC investors seek the right stuff in founders: resilience, passion, and experience leading teams. Good start-up include employees, strategic partners, and investors.

Quincy Apparel Case Study

  • In May 2011, Alexandra Nelson and Christina Wallace sought feedback on their start-up concept, Quincy Apparel
  • The business identified that young professional women had a hard time finding affordable and stylish work attire.
  • Quincy Apparel enabled customers to specify four separate garment measurements, akin to tailoring men's suits.
  • Six trunk shows were held where women tried on outfits and placed orders, with 25% of the 200 attendees making purchases.
  • The co-founders secured $950,000 in venture capital.
  • Early angel investor joined the company.
  • Initial and repeat orders were strong, with 39% of customers making repeat purchases from Quincy's first collection.
  • Production problems led to poor garment fit, resulting in high returns
  • Cash reserves were negatively impacts from processing returns and correcting production issues.
  • The team was forced to trim the product line after failing to raise more capital
  • Business operations were shut down less than a year after its launch
  • Founders shared decision-making authority slowing responses when action was needed; neither founder had experience in clothing design & manufacturing.
  • Production was outsourced to third-party factories, which were slow to meet production commitments.
  • The founders aimed to raise $1.5 million, the founders secured $950,000.
  • Investors pressured them to grow at full tilt, similar to technology start-ups however this forced Quincy to build inventory, draining cash before resolving production issues.
  • A range of resource providers contributed to the venture's collapse. Lack of fashion industry experience was the root of problems

Triangulate (Wings and DateBuzz) Case Study

  • In 2010, Sunil Nagaraj founded online dating start-up Triangulate; originally intended to build a matching engine.
  • The engine would automatically extract consumers' profile data from social networks and media sites.
  • VCs did not back the plan unless a licensing deal has been signed.
  • Nagaraj raised $750,000 to power Triangulate's own dating site, a Facebook app called Wings
  • Nagaraj's team abandoned both the matching engine and the wingman concept less than a year after launching Wings to connect to Facebook
  • Nagaraj's team launched a new dating site called DateBuzz; DateBuzz redistributed attention in ways that boosted user satisfaction.
  • Triangulate shut down and returned $120,000 to investors, because it spent it's funds on costly customer acquisition.
  • Three big pivots in less than two years and the team following the fail fast mantra, the demise of Triangulate was characterized by "wrong opportunity, right resources.”.
  • Triangulate team gave short shrift to consumer discovery and MVP, they failed to validate the demand for a matching engine, akin to Quincy's trunk shows.
  • Steve Blank, the startup guru ,insists entrepreneurs complete a phase called "customer discovery.”

The three-step Product Design Process.

  • Before commencing engineering work, conduct interviews with potential. Interview early adopters and mainstream prospects.
  • Brainstorm a range of solutions, prototype several concepts, and get feedback.
  • Run a series of MVP tests to evaluate demand for the favored solution.

Maintaining Balance: Conventional Wisdom and It's Pitfalls

  • Great entrepreneurs make things happen and move fast, but this can tempt an entrepreneur to truncate exploration.
  • True entreprenerus must be determined and resilient, but persistence towards stubbornness makes it difficult recognizing a false start.
  • A burning desire impacts employee, investors, and partners. However in the extreme, passion skips upfront research.

The Dangers When Conserving Resources

  • If a startup cannot consistently deliver on its value proposition due to lack of crucial skills, founders must hire employees with those skills, or risk being stuck with bad bedfellows.

The Dangers With Fast Start-ups

  • Rapid growth can tempt founders to curtail customer research. Also, fast growth puts heavy demands on team members and partners.
  • A doomed venture ties up resources that could be put to better use

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Description

This quiz covers key aspects of start-up failures, including investor returns, critical success factors cited by venture capitalists, and the importance of business opportunity attractiveness. It explores research methods used in failure analysis and entrepreneurial course types at Harvard Business School.

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