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Questions and Answers
Which of the following is a start-of-shift activity performed by a Front Office Agent?
Which of the following is a start-of-shift activity performed by a Front Office Agent?
- Preparing reports (correct)
- Assisting with luggage
- Checking guests out
- Answering phone calls
What is one common task that a Front Office Agent may perform at the start of their shift?
What is one common task that a Front Office Agent may perform at the start of their shift?
- Cleaning guest rooms
- Managing restaurant reservations
- Handling guest complaints
- Updating room rates (correct)
Which of the following is a responsibility of a Front Office Agent at the beginning of their shift?
Which of the following is a responsibility of a Front Office Agent at the beginning of their shift?
- Arranging transportation for guests (correct)
- Assisting with check-in
- Serving breakfast to guests
- Conducting room inspections
Which of the following is a consequence of NOT performing the start-of-shift activity?
Which of the following is a consequence of NOT performing the start-of-shift activity?
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What is one potential impact of neglecting the start-of-shift activity?
What is one potential impact of neglecting the start-of-shift activity?
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How can skipping the start-of-shift activity affect the overall operations?
How can skipping the start-of-shift activity affect the overall operations?
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