SOP 11-12
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Questions and Answers

Who is required to comply with the policy mentioned in the text?

  • IT professionals working in a different department
  • Any personnel using St.Johns County computer equipment (correct)
  • Medical personnel in private hospitals
  • Fire-Rescue personnel working in other counties

    • What is the primary purpose of the policy described in the text?

  • To provide recreational activities for employees
  • To ensure safety and integrity of County hardware, software, and data files (correct)
  • To increase employee salaries
  • To allow unlimited personal use of the County computer system

    • Which form must every user complete according to the policy?

  • Policy Acknowledgement form (correct)
  • Vacation request form
  • Health insurance enrollment form
  • Training feedback form

    • What are users consenting to by using the system/network based on the text?

    <p>Having their activities monitored and recorded</p> Signup and view all the answers

    For what purpose may the County computer system be used according to the policy?

    <p>Conducting County business</p> Signup and view all the answers

    What is prohibited according to the policies and procedures?

    <p>All of the above</p> Signup and view all the answers

    What are users responsible for regarding their accounts?

    <p>All of the above</p> Signup and view all the answers

    Which of the following actions is prohibited without proper authorization?

    <p>All of the above</p> Signup and view all the answers

    What is required for software obtained from other sources before installation?

    <p>All of the above</p> Signup and view all the answers

    What is prohibited on County computers according to the policies?

    <p>All of the above</p> Signup and view all the answers

    Who is responsible for keeping informed, trained, and knowledgeable about Department computers and software?

    <p>Both station officers and Battalion Chiefs</p> Signup and view all the answers

    What is the proper procedure for reporting computer or software issues?

    <p>Report the issue to the station officer, who then reports to the Battalion Chief</p> Signup and view all the answers

    What is required for software purchases or hardware acquisitions?

    <p>Both review by the MIS Department and approval by the Fire Rescue Chief or designee</p> Signup and view all the answers

    What is the policy regarding moving or relocating County computer equipment?

    <p>It requires approval from the appropriate Section Chief and coordination with the MIS Department</p> Signup and view all the answers

    How is reimbursement for Internet access from home handled for telecommuting personnel?

    <p>Full-time telecommuters may be reimbursed up to 100% of fees, while partial reimbursement is based on telecommuting hours and funding availability</p> Signup and view all the answers

    What do the selector dials on the radio represent?

    <p>The code for the talk group</p> Signup and view all the answers

    What is the initial talk group assignment for all Fire Rescue apparatus?

    <p>Talk Group A-1</p> Signup and view all the answers

    Where can the talk group listing/designations be found?

    <p>On each apparatus and on the Q-drive/Fire Rescue/SJFR Manuals</p> Signup and view all the answers

    How will Fire Rescue Communications refer to the talk groups when directing units?

    <p>By the radio selector dials</p> Signup and view all the answers

    What should company officers become familiar with?

    <p>Talk group designations, descriptions, and their purpose</p> Signup and view all the answers

    How should portable radios be assigned to apparatus?

    <p>Specifically assigned to each apparatus</p> Signup and view all the answers

    How should portable radios be exchanged during shift change?

    <p>Physically exchanged face-to-face between off-going and on-coming personnel</p> Signup and view all the answers

    What should on-coming personnel do when accepting a portable radio?

    <p>Make visual confirmation that the radio is present, functioning, and free of damage</p> Signup and view all the answers

    How should portable radios be carried by personnel on duty and assigned to suppression or rescue apparatus?

    <p>Housed in the supplied harness/strap with the remote speaker microphone (RSM) attached</p> Signup and view all the answers

    What should be done with missing or damaged portable radios?

    <p>Immediately report it to the Battalion Chief's office</p> Signup and view all the answers

    What will Fire Rescue Communications do when a firefighter issues a MAYDAY?

    <p>Alert Tone 2 for all personnel and repeat back the MAYDAY information</p> Signup and view all the answers

    What should a firefighter include when issuing a MAYDAY?

    <p>Situation, location, and crew size</p> Signup and view all the answers

    What will Fire Rescue Communications do when the emergency alert or '10-24' is used?

    <p>Notify law enforcement and the Battalion Chief of a possible violent situation</p> Signup and view all the answers

    What will the immediate evacuation signal from a building consist of?

    <p>Blasts from apparatus air horns</p> Signup and view all the answers

    What should on-scene personnel do during a MAYDAY or evacuation scenario?

    <p>Monitor the fire ground radio Talk Group for critical information</p> Signup and view all the answers

    What is the purpose of the Battalion Chiefs and Captains taking control of resource management during high call volumes?

    <p>All of the above</p> Signup and view all the answers

    What is the primary responsibility of the Incident Commander during a MAYDAY situation?

    <p>All of the above</p> Signup and view all the answers

    When should the Emergency Alert feature on the radio be used?

    <p>Whenever the user is unable to use voice communications</p> Signup and view all the answers

    What will happen when the immediate evacuation signal is heard?

    <p>All of the above</p> Signup and view all the answers

    What is the role of the most appropriate or available Battalion Chief during high call volumes?

    <p>To provide direction over the radio for resource management</p> Signup and view all the answers

    What should personnel do with damaged or non-functioning equipment?

    <p>Turn it over to the Shift Leader for processing</p> Signup and view all the answers

    How are additional "Zones" accessed on the portable radios?

    <p>Using selector buttons on the back of the radio</p> Signup and view all the answers

    What should personnel do with their radio volume controls?

    <p>Turn them up sufficiently to hear any messages</p> Signup and view all the answers

    What should personnel normally use when communicating on the apparatus?

    <p>Radio headsets, if supplied</p> Signup and view all the answers

    What should units do when responding to emergency calls?

    <p>Notify Fire Rescue Communications at specific points</p> Signup and view all the answers

    What does the single long, high-pitch alert tone indicate?

    <p>An important message from Fire Rescue Communications</p> Signup and view all the answers

    What does the up-and-down, alternating pitch alert tone signify?

    <p>A Mayday situation</p> Signup and view all the answers

    When are alternate working Talk Group assignments typically used?

    <p>For specific incidents requiring multiple units or combined agencies</p> Signup and view all the answers

    What should all portable radios be set to in order to access Fire Rescue primary Talk Groups?

    <p>SJCFR Zone A</p> Signup and view all the answers

    How should radio transmissions be made, according to the text?

    <p>Short, concise, and to the point</p> Signup and view all the answers

    What is the purpose of the policy described in the text?

    <p>To provide procedures for fire rescue radio communications</p> Signup and view all the answers

    Which type of radio communications is NOT mentioned in the text?

    <p>Satellite radio communications</p> Signup and view all the answers

    What is the purpose of the control numbers (CR) mentioned in the text?

    <p>To provide a unique identifier for each call or assignment</p> Signup and view all the answers

    What is the rationale for the priority levels described in the text?

    <p>To indicate the severity of the computer problem</p> Signup and view all the answers

    What is the main reason why personnel should not directly email or call MIS technicians about new work orders?

    <p>The &quot;Fire-Rescue Computer Support&quot; group needs to be aware of all work orders</p> Signup and view all the answers

    What is the recommended way to submit a work order request?

    <p>Email the &quot;Fire-Rescue Computer Support&quot; group directly</p> Signup and view all the answers

    When sending an email to the "Fire-Rescue Computer Support" group, what information should be included?

    <p>The DP sticker (County MIS barcode) of the equipment and the station location</p> Signup and view all the answers

    Which of the following is NOT a reason why personnel should not call into Communications out of curiosity or to complain or question established communications policies or procedures?

    <p>Communications personnel are too busy to respond to individual requests</p> Signup and view all the answers

    What is the purpose of the 800MHz trunked radio system mentioned in the text?

    <p>To enable interoperable communications between participating agencies</p> Signup and view all the answers

    What is the purpose of the "Talk Group" mentioned in the text?

    <p>To group radio users based on their job responsibilities</p> Signup and view all the answers

    How many events will typically be assigned per Talk Group under normal circumstances?

    <p>One event</p> Signup and view all the answers

    What is the primary purpose of a Communications Specialist according to the text?

    <p>To maintain communications with Incident Command and responding units</p> Signup and view all the answers

    Which hospital is notified by Fire Rescue Communications when units are inbound according to the text?

    <p>Flagler Hospital</p> Signup and view all the answers

    What action should a transporting unit take if they do not receive a response from the emergency department upon initial contact?

    <p>Notify Fire Rescue Communications to contact the destination emergency department</p> Signup and view all the answers

    What action should fire rescue personnel take if they feel in imminent danger of bodily harm according to the text?

    <p>Radio for assistance using the &quot;10&quot; code &quot;10-24&quot;</p> Signup and view all the answers

    What information does the text state should be provided to the emergency department upon initial contact by the transporting unit?

    <p>Only the inbound unit number and estimated time of arrival</p> Signup and view all the answers

    What is the purpose of the orange button on the fire rescue unit radios according to the text?

    <p>To activate an emergency call without voice communications</p> Signup and view all the answers

    What is the primary purpose of the initial page sent by Fire Rescue Communications according to the text?

    <p>To assign a Talk Group for the incident</p> Signup and view all the answers

    What is the primary reason Incident Command may request to move to an alternate Talk Group?

    <p>To accommodate an increasing number of radio transmissions</p> Signup and view all the answers

    What information does the text state Fire Rescue Communications will provide when alerting units to switch to an alternate Talk Group?

    <p>The alert tone and the new Talk Group assignment</p> Signup and view all the answers

    Study Notes

    Radio Communication Policy

    • The purpose of the policy is to provide for the safety and integrity of all County hardware, software, and data files.
    • The policy applies to any Fire-Rescue personnel who has access to computer equipment utilized by the Department.

    Talk Group Designations

    • The radio selector dials are used to direct to a talk group.
    • Talk Group A-1 is the initial talk group assignment for all Fire Rescue apparatus to monitor dispatched events.
    • Fire Rescue Communications will refer to talk groups only by the radio selector dials.
    • Company officers are responsible for becoming familiar with talk group designations, descriptions, and their purpose.

    Portable Radios

    • Portable radios are specifically assigned to apparatus and should not be moved between apparatus unless approved by the Battalion Chief.
    • Radios are issued during shift change, and the radio number corresponds to the apparatus and seat position in Telestaff.
    • Portable radios should be physically exchanged between off-going and on-coming personnel during shift change.
    • On-coming personnel should confirm that the radio is present, functioning, and free of damage.

    Radio Care and Maintenance

    • Portable radios should be charged according to the manufacturer's recommendations to ensure prolonged battery life.
    • Radios should be protected by positioning the harness/strap under the bunker coat, with the remote speaker microphone (RSM) attached.

    Radio Misuse and Damage

    • Personnel are accountable for the proper handling and use of radios throughout the shift.
    • Missing and/or damaged radios will be immediately reported to the Battalion Chief's office, who will initiate a Department Investigation Report.

    Computer Use Policy

    • The purpose of the policy is to provide a basic understanding and set of generalized procedures for computer use.
    • The policy applies to any Fire-Rescue personnel who has access to computer equipment utilized by the Department.

    Computer Security

    • Users consent to having their activities on the system/network monitored and recorded.
    • Users are responsible for keeping their accounts and passwords secure.
    • Users are not permitted to intentionally modify files without permission from the owner of the file.

    Reporting Computer Problems

    • E-mail all work order requests to the "Fire-Rescue Computer Support" group.
    • The Officer in Charge should submit work orders, as they need to be aware of any issues at the station.
    • Do not directly e-mail or call MIS technicians in regards to new work orders.

    Radio Communication Procedures

    • Clear text language will be used at all times. Law Enforcement signals and 10-codes are not permitted, except as noted in the section titled Emergency Communications-Violent Situations.
    • Control numbers (CR) will be issued for every call dispatched.
    • Radios will be used for official purposes only. No personal messages should be delivered on any Talk Group.

    Emergency Communications

    • In the event of an emergency, radios will be used to communicate the situation, location, and crew size.
    • Fire Rescue Communications will respond as if a "10-24" has been issued.
    • Incident Command will try to continue to establish contact with the firefighter in trouble.

    High Call Volumes

    • During periods of high call volume, Battalion Chiefs and Captains must take control of the management of apparatus and other resources.
    • To expedite appropriate resource management during high call volumes, the most appropriate or available Battalion Chief will provide direction over the radio.### Damaged Equipment
    • Damaged or non-functioning equipment will be turned over to the Shift Leader for processing.

    Portable Radio Zones

    • Portable radios have multiple Talk Groups that can be used in a support or mutual aid role.
    • Selecting a new Zone is done using selector buttons on the back of the radio.
    • All portable radios will be set to SJCFR Zone A to access Fire Rescue primary Talk Groups.

    Dispatch Notification and Response

    • Radio transmissions should be short, concise, and to the point.
    • Transmissions should start with "St. Johns" followed by the unit designation.
    • Volume controls should be turned up to hear messages clearly.
    • Radios will be on primary Fire Talk Group A-1 unless instructed otherwise.

    Communication and Alert Tones

    • Units will use radio headsets on apparatus to assist with in and out of unit communications.
    • Personnel assigned to the pump panel should use a radio headset.
    • All UHF radios will be on SJ Med 2, unless otherwise instructed.
    • Units will notify Fire Rescue Communications when responding to calls, on scene, and preparing to transport.

    Alert Tones

    • Units are alerted to pending calls using an alert tone (four short tones) automatically generated by the communications system on Talk Group A-1.
    • Alert Tone 1 indicates an important message from Fire Rescue Communications or an Incident Command change.
    • Alert Tone 2 indicates a Mayday.
    • Alert Tone 3 indicates an evacuation order.

    Alternate Talk Groups

    • Alternate working Talk Group assignments are available for specific incidents, usually circumstances requiring multiple units.
    • Talk Group assignments will be made based on the type of incident.
    • Fire Rescue Communications may initiate Talk Group assignments in the initial page.
    • Units dispatched with a Talk Group assignment will conduct all radio transmissions on the specified Talk Group.

    Emergency Department Notification

    • Rescue units will notify Fire Rescue Communications of the receiving facility name upon leaving the scene.
    • The receiving emergency department should be contacted by the inbound unit to provide patient information and estimated time of arrival.
    • The Florida State EMS Communications Plan has assigned specific medical channels for each individual ED.
    • Units transporting to other area hospitals will attempt to contact the hospital ED directly on the assigned UHF channel or 800MHz Talk Group for that facility.

    Emergency Communications-Violent Situations

    • If Department personnel feel in imminent danger, they should radio for assistance using the "10" code "10-24" followed by their specific location.
    • Fire rescue units have the capability of issuing an emergency call without voice communications by pushing the orange button on the top of the radio.
    • Upon receipt of the Emergency Alert, Fire Rescue Communications will respond over the radio to the unit issuing the alert and request a "situation update".

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    Test your knowledge on the St. Johns County policy regarding the use of computer equipment, software, and data files by Fire-Rescue personnel. Learn about the guidelines and responsibilities related to computer use within the Department.

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