Podcast
Questions and Answers
What is Recall Central?
What is Recall Central?
- A website for training
- A section for customer complaints
- An important link that appears on all Dealer Connect tabs (correct)
- A tool for managing inventory
In which section of the Network Tab can you enroll in the Market Master program?
In which section of the Network Tab can you enroll in the Market Master program?
- Service Contracts
- Business Management
- Not Business Management (correct)
- Advocacy Builders
Which section of the Sales tab can help a customer better understand a vehicle feature?
Which section of the Sales tab can help a customer better understand a vehicle feature?
Vehicle Delivery
Where can you find help with social media resources?
Where can you find help with social media resources?
DealerConnect, an essential tool for _________, provides resources to order vehicles, sign up for training, order or return parts, assist service customers and access business-management tools.
DealerConnect, an essential tool for _________, provides resources to order vehicles, sign up for training, order or return parts, assist service customers and access business-management tools.
Which of the following can you find in the Advocacy Builders section of the Service Tab?
Which of the following can you find in the Advocacy Builders section of the Service Tab?
Which of the following is accessible in the upper left-hand corner no matter where you are on DealerConnect?
Which of the following is accessible in the upper left-hand corner no matter where you are on DealerConnect?
Where on the Service Contract Tab can you find the sales performance of service contracts?
Where on the Service Contract Tab can you find the sales performance of service contracts?
Where on the Customer Experience Tab can you find a checklist of the program standards?
Where on the Customer Experience Tab can you find a checklist of the program standards?
Where on the parts tab can you research part availability?
Where on the parts tab can you research part availability?
What information can you access on the VIP system?
What information can you access on the VIP system?
Where in the service contract tab can you find links to programs such as Mopar Service Excellence Rewards?
Where in the service contract tab can you find links to programs such as Mopar Service Excellence Rewards?
Which DealerConnect tool tracks customer survey results?
Which DealerConnect tool tracks customer survey results?
Where can you access your Training Plan on the FCA Performance Institute Learning Center?
Where can you access your Training Plan on the FCA Performance Institute Learning Center?
Study Notes
Recall and Navigation Tools
- Recall Central is prominently featured across all Dealer Connect tabs, ensuring easy access for users.
- DealerConnect provides essential resources for vehicle ordering, training sign-ups, parts management, customer service, and business management.
Program Enrollments and Sections
- Enrollment in the Market Master program is not located in the business management section of the Network Tab.
- To help customers understand vehicle features, the Vehicle Delivery section in the Sales tab is utilized.
Social Media and Resources
- Social media assistance can be found under FCA Digital, which includes dealer website resources and lead management.
Advocacy and Relations
- The Advocacy Builders section, found in the Dealer Relations part of the Service Tab, does not provide specific legal tips for serious complaints or details on body builders.
Accessibility Features
- Recall Central and Dealership Scorecard are accessible from the upper left-hand corner of DealerConnect, regardless of the current section.
Performance and Reporting
- Performance Reports in the Service Contract Tab provide insights into the sales performance of service contracts.
- The Customer Experience Dashboard tracks and ranks customer survey results related to sales and after-sales service experiences.
Customer Experience Standards
- A checklist of program standards is available in the Customer Experience Tab but not in the Customer Experience Specialist section.
Parts Inquiry and Research
- Part availability research can be conducted in the Parts/Orders Inquiries area under the parts tab.
VIP System Information
- The VIP system offers various information; however, it does not include answers to frequently asked questions.
Programs and Training
- Links to programs like Mopar Service Excellence Rewards can be found under the Service Marketing and Incentive Programs in the Service Contract Tab.
- Access to the Training Plan is available through the My Learning Page on the FCA Performance Institute Learning Center.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge with these flashcards from the SS18DCWB course. Each card focuses on key terms and definitions related to Dealer Connect tabs and their functions. Perfect for quick review and memorization.
