Questions and Answers
DealerCONNECT provides resources to order vehicles, sign up for training, order or return parts, assist service customers and access business-management tools. DealerCONNECT is essential for ____.
both sales and after sales
What is the performance reports tab used for?
Sales performance of service contracts
What information can you access on the VIP system?
Service history
Which DealerCONNECT tool tracks customer survey results?
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Where can you find links to programs such as Mopar service excellence rewards in the service contract tab?
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Where on the parts tab can you research part availability?
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Where can you find help with social media resources?
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Which of the following is accessible in the upper left-hand corner no matter where you are on DealerCONNECT?
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In what section of the Network tab can you enroll in the MarketMaster program?
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Where on the Customers expert tab can you find a checklist of the program standards?
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Which of the following can you find in the advocacy builders section of the dealer relations section of the service tab?
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Where can you access your training plan on the FCA Performance Institute learning center?
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Which section of the sales tab can be used to help a customer better understand a vehicle feature?
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Recall central is an important link that appears on?
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Study Notes
DealerCONNECT Flashcard Highlights
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The service contract tab provides insights into sales performance of service contracts through Performance Reports.
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Recall central is a vital feature accessible across all DealerCONNECT tabs, serving as a linked reference point.
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The VIP system allows access to a customer’s service history, aiding in understanding previous interactions and services.
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The Customer Experience Dashboard tracks customer survey results, offering a ranking of experiences with both sales and after-sales personnel.
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Within the service contract tab, links to programs such as Mopar Service Excellence Rewards can be found under the Service Marketing and Incentive Program section.
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To research part availability, navigate to parts/order inquiries on the parts tab.
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Assistance with social media resources is available via FCA Digital through the dealer’s website and leads.
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Recall central and the dealership scorecard are always accessible in the upper left corner of the DealerCONNECT interface.
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Enrollment in the MarketMaster program, which provides a market summary for targeted marketing efforts, is found in the Reports and Information section of the Network tab.
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A checklist of program standards can be located in the Customer First 5-Pillar Resources section of the Customers Expert tab.
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The advocacy builders section in the Dealer Relations part of the service tab contains Best Practices shared by dealership professionals.
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DealerCONNECT serves both sales and after-sales functions, offering resources for ordering vehicles, training, parts management, and customer service support.
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Access your personalized training plan on the my learning Page within the FCA Performance Institute Learning Center.
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For assisting customers in understanding vehicle features, visit the vehicle delivery section of the sales tab.
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Description
Test your knowledge of DealerCONNECT through these flashcards. This quiz covers key terms and definitions related to service contracts, performance reports, and customer survey results. Perfect for beginners looking to familiarize themselves with the platform.
