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Spring Menu Rollout Salesmanship Talking Points Quiz

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Questions and Answers

What is the first step servers should take after being clocked in?

Seat their first table
Head to the Hospitality Desk
Check in with the Manager (correct)
Recenter the soy sauce pitcher and candles

What should servers do when a Guest needs to box up their food?

Use trays for boxing
Ask the kitchen staff to box the food
Box the food tableside
Allow the Guest to box up themselves (correct)

What has changed regarding tray service according to the text?

Trays should only be used for drinks
Trays are now optional as needed (correct)
Trays are no longer used
100% tray service is now required

What is the philosophy mentioned in the text regarding serving Guests?

To prioritize waiting on the Guests (A) Signup and view all the answers

What question should servers ask to confirm timing needs of Guests?

'What brings you in today?' (B) Signup and view all the answers

When should servers offer dessert according to the text?

Two-thirds of the way through the meal (B) Signup and view all the answers

What should servers do before leaving the table?

Get a drink order and appetizer order (D) Signup and view all the answers

'If you can carry it in your hand, you can carry it out' implies what about serving Guests?

'Takeout' orders should be easy to manage (D) Signup and view all the answers

'Review simplified steps of service' includes all EXCEPT:

'Offering Promotions' (C) Signup and view all the answers

What is no longer required for food packaging according to the text?

Boxing food tableside (A) Signup and view all the answers

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