Hospitality Flashcards

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Questions and Answers

Franchising hotels began in 1907 with?

  • Ritz-Carlton (correct)
  • Marriott
  • Hyatt
  • Hilton

Who developed the world's largest lodging enterprise due to a disappointing experience while traveling with family?

Kemmons Wilson

Franchising allows hotels to do what?

Expand rapidly using other people’s money

How did Motel 6 get its name?

<p>The original cost of a room was $6</p> Signup and view all the answers

Franchisee benefits include all of the following except?

<p>Discount franchise fees (A)</p> Signup and view all the answers

Increased market share and recognition is a benefit to the franchise company.

<p>True (A)</p> Signup and view all the answers

Franchisee drawbacks include all except which of the following?

<p>Low franchise fees (A)</p> Signup and view all the answers

Why did management contracts become popular in the 1970s?

<p>Little or no up-front or equity was required</p> Signup and view all the answers

What is the business transaction called when Marriott builds a hotel and sells it to a banking firm for operation?

<p>Management contract</p> Signup and view all the answers

In this type of 'ownership', investors do not pay corporate income tax but distribute the majority of net income to shareholders.

<p>REIT</p> Signup and view all the answers

Two organizations that rate and classify hotels are Forbes Travel Guide and?

<p>American Automobile Association</p> Signup and view all the answers

Hotels classified by location might include?

<p>All of the above (D)</p> Signup and view all the answers

Hotels classified by price would include?

<p>Budget (A), All-suite (B), Economy (C), Luxury (D)</p> Signup and view all the answers

Hotels classified by the level of service would include?

<p>All of the above (D)</p> Signup and view all the answers

Casino hotels are different from other hotels because they?

<p>Make more money from gaming than rooms</p> Signup and view all the answers

Economy or budget hotels became popular by focusing on?

<p>Selling beds, not meals or meetings</p> Signup and view all the answers

Vacation Ownership began in the French Alps in the 1960s. What is its classification?

<p>One of the fastest growing segments of U.S. travel and tourism</p> Signup and view all the answers

Fairmont Hotels and Resorts are leaders in the sustainable lodging movement, also known as?

<p>Green Partnership Program</p> Signup and view all the answers

The main function of a hotel is to?

<p>Provide an outstanding lodging experience</p> Signup and view all the answers

The executive committee of a hotel is comprised of?

<p>Key associates who head major departments</p> Signup and view all the answers

To be an effective general manager of a hotel, the manager should exhibit all of the following traits except?

<p>Computer programming skills (A)</p> Signup and view all the answers

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Study Notes

Franchising Hotels

  • Franchising hotels began in 1907 with the Ritz-Carlton.
  • Rapid expansion of hotels is achieved through franchising, utilizing funds from others.

Key Figures in Hospitality

  • Kemmons Wilson created the world’s largest lodging enterprise after a negative family travel experience.

Motel 6

  • The name Motel 6 originated from the original room rate of $6.

Franchisee and Franchise Company Benefits

  • Franchisees do not benefit from discounted franchise fees.
  • Franchise companies gain increased market share and recognition.

Management Contracts

  • Management contracts surged in popularity during the 1970s due to minimal upfront investment requirements.
  • An example of a management contract: Marriott builds a hotel for $34 million, sells it for $52 million, and retains 2-4% gross revenue from operations.

REITs

  • Real Estate Investment Trusts (REITs) allow investors to avoid corporate income tax while distributing most net income to shareholders and being publicly traded.

Hotel Classification

  • Rating and classification organizations include Forbes Travel Guide and the American Automobile Association.
  • Hotels can be classified by location: city, resort, airport, or freeway.
  • Price classifications of hotels include luxury, all-suite, economy, and budget.
  • Levels of service classify hotels as full service, extended stay, or limited service.

Casino Hotels

  • Casino hotels generate more revenue from gaming activities than from room sales.

Economy Hotels

  • Economy or budget hotels gained popularity by focusing on selling beds rather than meals or meeting spaces.

Vacation Ownership

  • Vacation ownership started in the French Alps during the 1960s and is one of the fastest-growing segments in U.S. travel and tourism.

Sustainable Practices

  • Fairmont Hotels and Resorts lead in sustainable lodging through the green partnership program.

Hotel Operations and Management

  • The primary function of a hotel is to deliver an exceptional lodging experience.
  • The executive committee consists of key associates who oversee major departments.
  • Successful hotel general managers should not necessarily possess computer programming skills.

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