Podcast
Questions and Answers
Which scenario exemplifies a 'smoldering crisis' within a sports organization?
Which scenario exemplifies a 'smoldering crisis' within a sports organization?
- The immediate cancellation of a major sporting event due to a terrorist threat.
- A natural disaster that directly damages a sports facility, halting operations.
- A sudden and unexpected drop in team performance due to a star player's injury.
- A gradually escalating scandal involving allegations of sexual abuse within the organization. (correct)
During which phase of crisis management is the primary focus on minimizing negative impacts and limiting the spread of the crisis?
During which phase of crisis management is the primary focus on minimizing negative impacts and limiting the spread of the crisis?
- Signal Detection
- Preparation and Prevention
- Containment and Damage Control (correct)
- Learning and Reflecting
How does a crisis typically differ from an issue in the context of sports management?
How does a crisis typically differ from an issue in the context of sports management?
- An issue requires immediate attention from top management, while a crisis can be handled by middle managers.
- An issue always involves multiple stakeholders, whereas a crisis is usually contained within a single department.
- A crisis primarily deals with long-term strategic planning, while an issue focuses on immediate operational concerns.
- A crisis can halt or significantly hinder operations and may involve serious consequences like injuries, whereas an issue is less severe. (correct)
In the context of sports industry sectors, what does 'doing the right thing' from a macro perspective primarily encompass?
In the context of sports industry sectors, what does 'doing the right thing' from a macro perspective primarily encompass?
In crisis management, which of the following best describes the 'Signal Detection' phase?
In crisis management, which of the following best describes the 'Signal Detection' phase?
Which of the following is the MOST accurate description of the sport industry?
Which of the following is the MOST accurate description of the sport industry?
In the context of the sport industry, which of the following BEST exemplifies the 'Public Sector'?
In the context of the sport industry, which of the following BEST exemplifies the 'Public Sector'?
Which of the following is the MOST relevant example of the 'Commercial Sector' within the sport industry?
Which of the following is the MOST relevant example of the 'Commercial Sector' within the sport industry?
Which of the following actions BEST demonstrates 'good governance' in a sports organization?
Which of the following actions BEST demonstrates 'good governance' in a sports organization?
Which of the following BEST describes the role of 'governance' within sports organizations?
Which of the following BEST describes the role of 'governance' within sports organizations?
A national sport organization is creating a strategic plan. According to the content, which factor from the general environment should they consider?
A national sport organization is creating a strategic plan. According to the content, which factor from the general environment should they consider?
In the context of sport organizations, what does 'permanency' refer to as an attribute?
In the context of sport organizations, what does 'permanency' refer to as an attribute?
An organization is facing scrutiny over its financial management practices. Which outcome of 'good sport governance' is MOST directly relevant to addressing this issue?
An organization is facing scrutiny over its financial management practices. Which outcome of 'good sport governance' is MOST directly relevant to addressing this issue?
Which of the following is the MOST accurate definition of a 'standing plan' in sport governance?
Which of the following is the MOST accurate definition of a 'standing plan' in sport governance?
In the context of sport governance, what is the key difference between a 'goal' and an 'objective'?
In the context of sport governance, what is the key difference between a 'goal' and an 'objective'?
A sport organization aims to improve its financial standing. Which of the following objectives is the MOST measurable?
A sport organization aims to improve its financial standing. Which of the following objectives is the MOST measurable?
Which of the following best describes 'organizing' as a key management function in sport governance?
Which of the following best describes 'organizing' as a key management function in sport governance?
A sport governing body is developing a plan to increase youth participation. Which tactic aligns BEST with the objective of increasing participation in underserved communities?
A sport governing body is developing a plan to increase youth participation. Which tactic aligns BEST with the objective of increasing participation in underserved communities?
When evaluating different options, what performance criterion involves assessing whether the resources and personnel required are readily available?
When evaluating different options, what performance criterion involves assessing whether the resources and personnel required are readily available?
Which statement BEST captures the relationship between individual ethics and organizational ethics in a sports context?
Which statement BEST captures the relationship between individual ethics and organizational ethics in a sports context?
Which of the following is an example of an internal ethical issue in sport?
Which of the following is an example of an internal ethical issue in sport?
Which of the following scenarios exemplifies an ethical dilemma in sport management?
Which of the following scenarios exemplifies an ethical dilemma in sport management?
Why is it important for sports managers to understand the potential effects of their decisions?
Why is it important for sports managers to understand the potential effects of their decisions?
What does the 'Triple Bottom Line' approach to social responsibility in the sport industry emphasize?
What does the 'Triple Bottom Line' approach to social responsibility in the sport industry emphasize?
In the context of good governance, what is the key difference between diversity and inclusion?
In the context of good governance, what is the key difference between diversity and inclusion?
A sport organization is facing declining membership. Which action represents a proactive approach to planning?
A sport organization is facing declining membership. Which action represents a proactive approach to planning?
Which of the following scenarios represents a financial crisis for a sport organization?
Which of the following scenarios represents a financial crisis for a sport organization?
A youth sports coach is told by their director to put the star player in even though they haven't been performing well because a scout is coming to the game. What type of crisis is this?
A youth sports coach is told by their director to put the star player in even though they haven't been performing well because a scout is coming to the game. What type of crisis is this?
Flashcards
Crisis
Crisis
A situation that can halt operations, potentially involving harm and necessitates immediate, high-level response.
Causes of Crises
Causes of Crises
Shortcomings, external factors, or mishandling that can trigger difficult situations.
Phases of a Crisis
Phases of a Crisis
Early detection, preparation, containment, recovery, and learning make up the process.
Macro Perspective
Macro Perspective
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Doing Things Right vs. Doing the Right Thing
Doing Things Right vs. Doing the Right Thing
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The Sport Industry
The Sport Industry
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3 Sport Industry Sectors
3 Sport Industry Sectors
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Sport Governance
Sport Governance
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Task Environment
Task Environment
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General Environment
General Environment
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Outcomes of Good Governance
Outcomes of Good Governance
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Sport Organizations
Sport Organizations
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Organization Attributes
Organization Attributes
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Good Governance
Good Governance
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Proactive Planning
Proactive Planning
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Short Term Plan
Short Term Plan
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Long Term Plan
Long Term Plan
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Standing Plan
Standing Plan
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Vision
Vision
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Mission
Mission
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Goal
Goal
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Objective
Objective
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Tactic
Tactic
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Organizing
Organizing
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Decision Making
Decision Making
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Internal Ethical Issues in Sport
Internal Ethical Issues in Sport
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Ethical Dilemma
Ethical Dilemma
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Social Responsibility
Social Responsibility
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Study Notes
- The sport industry includes professional, Olympic/Paralympic, and local sports, as well as events, marketing/promotion/legal and technical services.
Sport Industry Sectors
- Public Sector: Governed by law and politics, focusing on infrastructures, funding, and international relations.
- Commercial Sector: Driven by entrepreneurs, owners, investors, and shareholders, operating from local to global levels.
- Citizens Sector: Involves membership and collective interests, spanning from local to international participation.
Governance and Management Functions
- Effective management involves both "doing things right" and "doing the right thing".
- "Doing things right" includes planning, organizing, and decision-making.
- "Doing the right thing" encompasses diversity, equity, inclusion, and ethics (social responsibility).
Industry and Sport Industry Defined
- Industry refers to a group of organizations involved in the production of specific goods or services.
- The sport industry includes organizations involved in the production and delivery of sport services and products.
Meaningfulness of the Sport Industry
- Economic Impact: The sport industry's value was $388 billion (US) in 2021.
- The sport industry relies on both paid and volunteer human resources.
- The sport industry receives significant media attention.
- The sport industry operates across multiple sectors: public, not-for-profit, and commercial.
Sport Governance Defined
- Sport governance involves power and authority to determine organizational missions, memberships, eligibility, and regulatory power.
- Regulatory power includes enforcing rules and imposing punishments or sanctions.
Influences on Sport Industry Governance
- Sport Organization: Influenced by its governance structure and processes.
- Task Environment: Influenced by customers, clients, members, competition, human resources, and suppliers.
- General Environment: Influenced by economic, social, political, and technological factors.
Outcomes of Good Governance
- Commitment to vision, mission, mandate, and goals.
- Upholding integrity and financial goals.
- Ensuring accountability and transparency.
- Managing human resources effectively.
- Considering all stakeholders.
Location of Governance
- Governance occurs within sport organizations, which are formalized entities with rules about mission, membership, structure, operation, and authority.
Attributes of an Organization
- Identity: A distinct organizational identity.
- A defined program of activity.
- Membership criteria.
- Clear boundaries.
- Permanency.
- Division of labor.
- Hierarchy of authority.
- Formal rules and procedures.
Why Study Sport Governance?
- Understand the big picture of the sports landscape.
- Understand how governance fits within the sport management curriculum.
- Understand how governance relates to career opportunities.
Good Governance Characteristics
- Transparent.
- Accountable.
- Follows rules of law.
- Responsible.
- Equitable and Inclusive.
- Consensus-oriented.
Importance of Planning
- Proactive approach to influence outcomes.
- Systematic rather than haphazard methods.
- Improves financial and operational performance.
- Considers the environment/context.
- Enhances coordination, control, and teamwork.
Types of Plans
- Short Term: for projects and events within 1–3 years.
- Long Term: for projects/events 3+ years in the future.
- Standing: In place and consulted as certain events repeat.
- Single use: For unique or one-time events.
Key Elements of Planning
- Vision: Where you want to go.
- Mission: The purpose of the organization.
- Goals: Qualitative direction.
- Objectives: Specific and measurable (quantitative).
Tactics and Roles in Achieving Goals
- Goal: To increase membership.
- Objective: To increase membership across all provinces and territories by 25% in 2024.
- Tactic #1: Purchase ten 30-second advertising slots on TSN during the Rogers Cup (Tennis).
- Role: Marketing Committee.
- Tactic #2: Support provincial associates.
Performance Criteria for Evaluating Alternatives
- Cost and benefits.
- Potential contribution.
- Ease of implementation.
- Ease of measurement.
- Conformity to expectations.
- Availability of able personnel/resources.
Organizing Defined
- Organizing is "the process of delegating and coordinating tasks and resources to achieve objectives."
- Organizations are social entities that are goal-directed, designed as deliberately structured and coordinated activity systems, and linked to the external environment.
Decision Making
- Involves gathering and analyzing information.
- There are two types of decisions: Routine (programmed) and Complex (nonprogrammed).
Role of Decision Making in Sport Governance
- Can have far-reaching implications.
- Shapes the direction of the organization.
- Decisions are open to public scrutiny.
- Requires a concrete method.
Key Management Functions of Governance
- Planning: Mission & Vision, Goals & Objectives, Tactics & Roles, Evaluation.
- Organizing: Structure/Chart, Responsibility & Authority, Hierarchy & Relations.
- Decision Making: Rationality in decision making, Significance of decisions, Social Process and Bias.
Governance and Ethics
- An organization's ethics are the collective behavior of its employees and volunteers.
Examples of Ethical Issues in Sport
- External: Scandals, controversies surrounding sport and athletes (e.g., domestic violence, abuse, harassment, discrimination, socio-economic problems).
- Internal: Issues related to the structure and purpose of sport, the justification of rules, and the moral for sport (e.g., officiating fairness, player conduct, substance abuse, fair opportunities, mental health, artificial intelligence, "sportswashing", and sports betting).
Ethical Governance Challenges in Sport
- Examples include the CEO of Athletics Canada fired after sexual Twitter exchanges, World Athletics policy on Transgender athletes, fans shouting racial slurs, bribes for selecting host cities, and state-sponsored doping programs.
Role of Organizations and Governing Bodies
- Organizations such as the International Olympic Committee (IOC), U Sports, World Athletics, and Curling Ontario play key roles.
Current Ethical Issues in Sports
- Transgender athletes in competitive sports.
- Mental health and athlete well-being.
- The role of artificial intelligence in sports.
- Sportswashing by governments and corporations.
- The growth and influence of sports betting.
Ethical Dilemmas
- Conflicts between important values.
- The decision maker must choose between those values.
- Multiple stakeholders may be involved, with significant consequences for all.
Ethics and Sport Managers
- Understand the effects of their decisions and the number of people affected.
- Shape the culture/values of the organization.
- Impact an organization’s ethical climate and stance on being a good corporate citizen.
The Sport Industry and Social Responsibility
- Triple Bottom Line: People, Planet, Prosperity.
- Focus on Human Rights, Labor Relations, DEI, Environmental Sustainability, Community Investment & Development, and Philanthropy.
What Makes “Good” Governance?
- Diversity: Refers to the demographic identities of/in a group.
- Inclusion: Focuses on how individuals are treated, valuing differences, ensuring all feel seen and heard, and fostering a sense of belonging.
- Equity: Addresses why individuals are or are not represented in planning processes or certain roles.
Governance Perspective - Types of Crises
- Natural, Technological, Internal, External, Organizational, and Financial.
Crisis vs. Issue
- Issue: Time to Assess, Able to articulate the issue, Able to implement immediate solution, Operations continue, No major threat, Middle Managers responsible.
- Crisis: Can stop or hinder operations, Can include injury, illness, death, Requires immediate response, Requires top management/leader response, Involves multiple stakeholders.
Causes of Crises
- Internal shortcomings, external factors, handling of the crisis.
- Sudden Crises (COVID-19, 9/11 attack, natural disasters).
- Smoldering crises (sexual abuse scandals, organizational cheating).
Phases of a Crisis
- Signal Detection: Early detection of warning signs, Communication to decision-makers.
- Preparation and Prevention: Crisis management procedures, protocols, plans, teams, Training and simulations.
- Containment and Damage Control: Protect and preserve, damage control.
- Recovery: Short-term and long-term goals.
- Learning and Reflecting.
Understanding Sport Industry Macro Sectors
- Macro perspective, the organization as a whole.
- Focus on vision, mandate, and how to achieve them.
- "Doing the right thing": plan, organize, decide.
- Focus on Organizational Role in Society
- Focus on values.
- "Doing the right thing": ethics, responsibility.
Balancing Interests
- Tension between "Doing things right" and "Doing the right thing."
- Balancing Act: Converging interests between efficiency and ethics.
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Description
Overview of the sport industry, including public, commercial, and citizens sectors and governance/management functions. Effective management involves both 'doing things right' (planning, organizing, decision-making) and 'doing the right thing' (diversity, equity, inclusion, ethics). The sport industry includes professional, Olympic/Paralympic, and local sports.