16 Questions
What is the purpose of the 'Study Materials for Skills Assessment Test for Food Service Industry'?
To impart basic knowledge and skills required to work in the restaurant sector
Which of the following is NOT one of the three subjects in the skills assessment test for Specified Skilled Worker(ⅰ)?
Financial Management
What does the material introduce predominantly related to customer service?
Basic knowledge and skills for customer service
What kind of translation is provided for the 'Study Materials for Skills Assessment Test for Food Service Industry'?
Provisional translation by Japan Foodservice Association
What is NOT covered by the study materials?
Rules and regulations applicable in different work settings
What constitutes a basic requirement to be able to work in the restaurant sector in Japan?
'Customer Service' matters
What is the term used to describe the spirit of hospitality in Japan?
Omotenashi
Which of the following is NOT listed as a key area under 'Knowledge of Foods'?
Food diversification
What is the meaning of 'omotenashi'?
Hospitality
What is the primary focus of 'Customer Satisfaction (CS)'?
Making the customer happy
What does it mean to adhere to an established pattern of behavior called 'form'?
Conveying omotenashi-no-kokoro
What is one of the characteristics of customer service in Japan?
People are always cleaning up wherever you go
What is the basic form ('kata') that underlies the various forms of conveying omotenashi-no-kokoro?
'Kata'
What is emphasized as important in providing omotenashi in customer service?
'Kata'
What is one type of hospitality business mentioned in the text?
'Passenger ships'
'Omotenashi' was also used as one of the key words in the bid for which major event?
'Tokyo Olympics'
Study Notes
Study Materials for Skills Assessment Test
- The purpose of the study materials is to prepare for the Skills Assessment Test for Food Service Industry, specifically for Specified Skilled Workers.
Subjects in the Skills Assessment Test
- The three subjects in the skills assessment test are: Not mentioned is "Management".
Customer Service in the Study Materials
- The study materials predominantly introduce the concept of omotenashi, the spirit of hospitality in Japan.
- Omotenashi is a term used to describe the spirit of hospitality, emphasizing wholehearted hospitality.
Translation of Study Materials
- The study materials are provided with Japanese-English translation.
Exclusions in Study Materials
- The study materials do not cover management.
Basic Requirements for Restaurant Sector
- A basic requirement to work in the restaurant sector in Japan is fluency in Japanese.
Key Areas under 'Knowledge of Foods'
- Nutrition is not listed as a key area under 'Knowledge of Foods'.
'Omotenashi' and Customer Satisfaction
- The primary focus of Customer Satisfaction (CS) is to provide omotenashi, emphasizing wholehearted hospitality.
- Omotenashi-no-kokoro is the spirit of hospitality, emphasizing wholehearted hospitality.
- The basic form ('kata') that underlies the various forms of conveying omotenashi-no-kokoro is polite and dignified behavior.
Providing Omotenashi
- Adhering to an established pattern of behavior called 'form' is essential in providing omotenashi.
- One characteristic of customer service in Japan is attention to detail.
- Emphasis is placed on attentiveness to customers' needs in providing omotenashi.
Hospitality Business
- One type of hospitality business mentioned is hotels.
'Omotenashi' in Major Events
- Omotenashi was also used as one of the key words in the bid for the 2020 Tokyo Olympics.
Study the basic knowledge and skills required to work in the restaurant sector under the requirements of Specified Skilled Worker(ⅰ) in the food service industry. This material introduces the Japanese vocabulary used in the original materials with a focus on customer service.
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