Week 4 - People and Team

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Questions and Answers

Which of the following are typical approaches taken to sourcing IT talent? (Select all that apply)

Outsourcing to specialist companies (correct)
Searching for people on Google
Direct recruitment (correct)
Asking your friends
Contracting a consulting company (correct)
Using a recruitment company (correct)

Deloitte research has identified a number of key approaches to attracting and retaining expert staff. Select the top three reasons that were identified. (Select all that apply)

A. Allow employers to have dinner with the boss B. Provide career flexibility C. Offer fast-track career pathways D. Offering mentoring for staff E. Adjust rewards depending on performance F. Be recognised as a good employer

Allow employers to have dinner with the boss
Provide career flexibility (correct)
Offer fast-track career pathways
Offering mentoring for staff (correct)
Adjust rewards depending on performance (correct)
Be recognised as a good employer

Which of the following is the greatest obstacle to the success of most major change projects?

Software bugs
Changing requirements
Time constraints
People resistance (correct)
Cost increases
Speed limits

Match the group of people with the role they play in supporting management of change:

Senior Management = Sponsoring change Supervisors = Coaching the people who report to them Change managers = Applying a structured approach Project team = Integrating the people side of change Support people = Providing expertise Signup and view all the answers

Which of the following are key perspectives of ADKAR? (Select all that apply)

The size of the change determines how much and what kind of change management is needed (A), Visible and active sponsorship is not only desirable but necessary for success (B), Change agents must be conscious of both a senders’ mentality and the receivers’ orientation (C), The 'right' answer is not enough to successfully implement change (D), Value systems have a direct impact on how employees react to change (E), Employee resistance is the norm, not the exception. Expect some to never support the change (G), Employees go through the change process in stages and go through these stages as individuals (J) Signup and view all the answers

Tuckman's five stages of team development includes a stage called storming, where a team faces challenges. Which of the following strategies are recommended to address these challenges? (Select all that apply)

Set proper ground rules (B), Define tasks clearly within individuals' domains (E), Define clear responsibilities (F) Signup and view all the answers

(NS) According to the reading 'Team Building in Project Management', which of the following are major barriers to project team development? (Select all that apply)

Conflicts over Roles (A), Missing Support from Senior Management (C), Lack of Team Structure (E), Communication Difficulties (F), Changing Project Environments (H) Signup and view all the answers

(NS) According to the reading (Team Building in Project Management), which suggestions are recommended for effectively managing the barrier of differing outlooks, priorities, interests, and judgments of team members? (Select all that apply)

Make an effort early in the project life cycle to discover these conflicting differences. (A), Ask team members where they see themselves fitting into the project. (C), Sell the 'team' concept and explain responsibilities. (D), Conduct regular status review meetings. (E), Try to blend individual interests with the overall project objectives. (F), Fully explain the scope of the project and the rewards. (G) Signup and view all the answers

According to the reading (Team Building in Project Management), what are some characteristics of an effective project team? (Select all that apply)

High Performance (B), Team Members Highly Interdependent (C), High Trust Levels (D), High Energy Levels and Enthusiasm (E), High Interest in the Team and Team Processes (G) Signup and view all the answers

According to the reading (Team Building in Project Management), what are some characteristics of an ineffective project team? (Select all that apply)

Manipulation of Others (A), Lethargic/Unresponsive (C), Low Commitment to Project Objectives (D), Team Members Operate Independently/Lack of Coordination (F), Low Performance (G), Subtle Sabotage (H) Signup and view all the answers

According to the reading (5 Stages of a Team Development Tuckman | Better Explained), match the five stages of team development to the description that best describes what occurs in the stage.

Forming = This is the stage in which the team members meet for the very first time and are excited, positive and polite towards one another. Storming = This is the stage in which the team's effectiveness drops drastically and where most teams fail. This is where the team members need to discuss skills, background etc. Norming = This is the stage in which team effectiveness should go up exponentially. In this stage team members ask each other for help, provide constructive feedback etc. Performing = This is the stage in which team members find it easy to be a part of the team, you can easily accommodate new people and start to focus on other goals and areas of work. Adjourning = This is the stage in which the teams are disbanded and most people will need to find new opportunities. Signup and view all the answers

According to the reading 'Project Failure: Top 10 Reasons Why Projects Fail', what are some of the top reasons why a project fails? (Select all that apply)

Bad Stakeholder Management (A), Unreliable Estimates (B), Under-allocated Resources (C), Scope Creep (E), Over-allocated Resources (F), Poor Communication (H) Signup and view all the answers

According to the reading 'Critical Success Factors in Project Management: To Fail or Not to Fail, That Is the Question!', which of the following factors substantially influence project success? (Select all that apply)

Formal establishment of Project Manager (C), Establishing project team (E) Signup and view all the answers

According to the reading 'Critical Success Factors in Project Management: To Fail or Not to Fail', which of the following factors have a small influence on project success? (Select all that apply)

IT Support for scheduling (A), Ad-hoc project team meetings (B), Frequent changes in schedules (C), Client staff fluctuation (D) Signup and view all the answers

Which 3 steps from John Kotter's 8 step change model focus on "Creating a climate for change"? (Select all that are applicable)

Increase urgency (A), Build the guiding team (F), Get the right vision (H) Signup and view all the answers

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Study Notes

Sourcing IT Talent

Provide career flexibility
Offer fast-track career pathways
Be recognised as a good employer

Reasons for Attracting and Retaining Expert Staff

Provide career flexibility
Offer fast-track career pathways
Adjust rewards depending on performance

Greatest Obstacle to Change Project Success

Resistance to change

Supporting Change Management

Sponsor: Guides and supports the change, provides resources and authority.
Change Agent: Facilitates the change process, communicates effectively, and provides training.
Change Management Team: Supports the change effort, offers expertise, and helps address concerns.

Key Perspectives of ADKAR

Awareness of the need for change
Desire to participate in and support the change
Knowledge of how to change
Ability to implement the change
Reinforcement to sustain the change

Strategies to Address Storming Stage

Establish clear roles and responsibilities
Foster open communication and active listening
Develop clear goals and expectations
Promote collaboration and teamwork
Address conflicts constructively

Barriers to Project Team Development

Differing perspectives
Lack of clarity on roles and responsibilities
Lack of trust and communication
Conflicts and interpersonal issues

Managing Differing Perspectives

Encourage open discussion
Seek to understand different points of view
Facilitate compromise and consensus building
Promote a culture of respect for diverse perspectives
Consider using conflict resolution techniques

Characteristics of an Effective Project Team

Clear goals and objectives
Defined roles and responsibilities
Open communication and collaboration
Strong leadership and commitment
Effective conflict resolution

Characteristics of an Ineffective Project Team

Lack of clear goals and objectives
Undefined roles and responsibilities
Poor communication and collaboration
Weak leadership and commitment
Unresolved conflicts

Stages of Team Development

Forming: The team comes together and gets to know each other.
Storming: The team experiences challenges, conflicts, and power struggles.
Norming: The team establishes norms, values, and ways of working together.
Performing: The team functions effectively as a cohesive unit.
Adjourning: The team completes its task and disbands.

Top Reasons for Project Failure

Lack of clear project scope
Poor communication and stakeholder management
Lack of resources
Unrealistic deadlines and expectations
Inadequate risk management
Lack of sponsorship and support

Factors Influencing Project Success

Effective project planning and management
Clear goals and objectives
Strong communication and stakeholder engagement
Effective risk management
Teamwork and collaboration

Factors with Small Influence on Project Success

Technological advancements
External regulations and policies
Economic conditions

Steps Focusing on Creating a Climate for Change

Establish a sense of urgency
Form a powerful guiding coalition
Create a vision and strategy for change

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