Social Security: Benefits and Health Assistance

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Questions and Answers

Match the types of social security benefits with their descriptions:

Healthcare Assistance = Provision of medical and pharmaceutical services to maintain and restore health. Temporary Disability = Compensation for income loss due to inability to work because of illness or accident. Permanent Disability = Benefits provided when a worker's functional capacity is reduced or nullified. Unemployment Benefits = Financial aid to workers who lose their jobs.

Match the phases of team formation with their descriptions:

Forming = The group comes together and learns about one another, defining initial goals. Storming = Conflict arises as team members express individual ideas and challenge team direction. Norming = The team establishes rules, values, and behaviors; members start to resolve differences. Performing = The team operates efficiently, achieving goals and making decisions through collaboration.

Match the types of leadership styles with their descriptions:

Autocratic = The leader gives orders and organizes the group without allowing input from other members. Liberal = The leader allows workers almost complete freedom to do what they consider necessary, with minimal oversight. Democratic = The leader acts as a coordinator, distributing tasks and giving orders while considering input from the team. Situational = The leader adapts their style to the needs of the team.

Match the types of employee representation with their descriptions:

<p>Union Delegates = Represent the interests of a specific union within the company. Staff Delegates = Represent the entire workforce, especially in companies with fewer than 50 employees. Works Council = Elected representatives in larger companies who address broader workplace matters. CEOE = Spanish Confederation of Business Organizations.</p> Signup and view all the answers

Match the conflict resolution methods with their characteristics:

<p>Conciliation = Parties reach an agreement with the neutral intervention of a facilitator. Mediation = Parties appoint a mediator who suggests reasonable, objective solutions. Arbitration = Parties submit to a binding decision made by an appointed third party. Internal negotiation = Direct discussions between conflicted parties.</p> Signup and view all the answers

Match the key aspects of Collective Bargaining Agreements with their components:

<p>Scope Definition = Specifies the personal, functional, territorial, and temporal limits of the agreement. Party Identification = Clearly defines the negotiating entities involved in the agreement. Dispute Resolution = Details the procedures for addressing non-compliance with the agreement conditions. Agreement Termination = Sets out the terms and conditions for renewing or terminating the agreement.</p> Signup and view all the answers

Match the different organizational models with their key characteristics :

<p>Taylorism = Focuses on dividing labor into specific sequences and rewarding workers based on productivity. Toyotism = Advocates for flexible working arrangements and aims to increase productivity through management and organization. Fordism = Involves conveyor belt production on a large manufacturing scale. Hybrid Model = A combination of different organizational models using both digital and physical elements.</p> Signup and view all the answers

Match the types of work team members with their roles:

<p>Negative = Seeks personal benefit without considering others or the team objectives. Passive = Hesitates to offer opinions or new ideas due to timidity, apathy, or lack of motivation. Positive = Actively engaged, supports team goals, and demonstrates empathy and a willingness to help others. Neutral = Followers that do not take sides.</p> Signup and view all the answers

Associate each type of organizational structure with its key element :

<p>Strategic Apex = Leadership that provides direction for the organization. Middle Line = Supervisors or managers that are responsible for implementing policies. Operating Core = Workers that are focused on making products. Support Staff = Specialized staff that support the organization</p> Signup and view all the answers

Match the following aspects of communication with their definitions:

<p>Sender = The individual or group initiating the communication with a message. Receiver = The person for whom the communication is intended. Channel = The medium used to convey the message. Feedback = The response of the receiver to the sender's message indicating understanding.</p> Signup and view all the answers

Match the different elements of a workplace strike with their respective roles:

<p>Strike Notice = A formal notification to the employer and labor authority, indicating the intent to strike. Strike Declaration = The decision to initiate a walkout. It involves those workers affected. Picketing = Conducting demonstrations to make the strike visible and encourage compliance. Union Mediation = A method used in workplaces to resolve issues before they result in strikes.</p> Signup and view all the answers

Match types of conflicts with who they involve:

<p>Individual = A worker and the employer. Collective = Workers and employers Economic = Conflicts about worker interests. Juridical = Conflicts about the interpretation of norms.</p> Signup and view all the answers

Match the correct type and amount of hours the representatives receive based on employees.

<p>10-30 employees = 1 representative, 15 hours. 31-49 employees = 3 representatives, 15 hours. 50-100 employees = 5 representatives, 15 hours. 101-250 employees = 9 representatives, 20 hours.</p> Signup and view all the answers

Match the correct description for the following guarantees of worker representatives.

<p>Prior notice = A warning with appropriate reasoning to sanctions from management. Priority = Given permenance in a company over other workers. Expressing = Opinions about the workplace without reprisal. Hours = Paid hours to perform duties.</p> Signup and view all the answers

Match the different eras of industry with their identifying characteristics:

<p>First = Mechanized factories and steam power. Second = Assembly line and massive production. Third = Automated factories with internet. Fourth = Cyber-physical factories</p> Signup and view all the answers

Match a type of labor relations to a short description.

<p>Unitarism = When management and employees share the same interest. Pluralism = When management and employees are two groups with conflicting interests. Radicalism = Suggests that labor relations are inherently a result of broader, systemic inequalities within a capitalist society. Totalitarianism = Forceful management of labor.</p> Signup and view all the answers

Match the correct social security program with the types of coverage it includes.

<p>Retirement = Social security benefits and pensions. Disability = Income replacement and medical benefits for those unable to. Unemployment = Assistance for those who lost their job. Healthcare = Assistance for medical and pharmaceutical reasons.</p> Signup and view all the answers

Match the steps to handling performance:

<p>Understanding = Understanding the problem. Planning = Planning corrective action and improvement. Feedback = Discussing feedback with worker. Implementation = Taking appropriate steps.</p> Signup and view all the answers

Match the following examples with the reasons people strike:

<p>Fair pay = Worker striking for more money. Better Workplace conditions = Workers striking for cleaner bathrooms. Job Security = Workers striking to protect from layoffs. Worker protection = Workers striking to encourage the company to invest in worker safety.</p> Signup and view all the answers

Connect the following components with examples of collective leadership.

<p>Shared Purpose = When a group collaborates and shares a common goal. Distributed Power = Decisions that are decentralized to allow group freedom. Mutual Trust = Confidence and reliance on other members. Open Dialogue = Consistent and candid communication.</p> Signup and view all the answers

Match the following aspects with ways to achieve work-life balance.

<p>Flexible scheduling = Working hours allow personal needs to be met. Remote work = Ability to do work outside. Wellness program = Supporting employees to improve overall wellness. Leave policies = Paid-time to allow employees to maintain work harmony.</p> Signup and view all the answers

Match the following actions with the impact that worker communication has on the workplace:

<p>Trust = Communication increases trust between worker and manager. Productivity = Communication results in increased productivity. Innovation = Communication encourages creativity. Retention = Communication ensures workers stick around!</p> Signup and view all the answers

Match the following definitions with terms realating to employee data and privacy.:

<p>Data privacy = Using only the information available. Data compliance = Ensuring that regulations are complied with. Transparency = Making sure that data are accessible to all employees. Data security = Protecting against threats.</p> Signup and view all the answers

Match the following types of worker training with the descriptions:

<p>Onboarding = Training to integrate new employees into a company. Technical = Training intended to improve specific skills, such as coding. Soft Skills = Training intended to improve communication skills. Leadership = Training intended to improve managerial capabilities.</p> Signup and view all the answers

Match the following actions with the effects they might have on a business.:

<p>Customer Satisfaction = Loyalty and repeat customers. Innovation = Creation of products and ideas that are market-leading. Adaptability = Change with evolving market. Efficiency = Reduction of costs and increased production.</p> Signup and view all the answers

Match the words and meaning to their term :

<p>Telecommuting = Remote working from home. Gig economy = Workers operate on a project basis. Automation = Automatic machines increase productivity. Digital transformation = Combining different technical approaches.</p> Signup and view all the answers

Connect the following actions with their benefits.

<p>Better retention = Making employees stay long at the job. Better working atmosphere = Improving work environment and conditions. Greater creativity = Encouraging employees to use their potential. Increase productivity = Employees using their capacity in the best conditions.</p> Signup and view all the answers

Match the following statements with the right strategy:

<p>Transparency = Communicating employees clearly. Recognition = Valuing them for their contributions. Development = Career and professional advancement. Support = Facilitating them to solve problem.</p> Signup and view all the answers

Match the employee responsabilities with their outcomes:

<p>Ethical conduct = Integrity in behavior. Respect = Valuing team work. Accountability = Being responsable about action. Engagement = Motivation to work well.</p> Signup and view all the answers

Associate the following components with the employee benefits:

<p>Health = Coverage of medical needs. Pension = Savings retirement plans. Insurance = Financial protection. Paid vacation = Time off from work.</p> Signup and view all the answers

Associate actions with the impact that positive management may cause:

<p>Motivation = Encouraging employees to do the best. Recognition = Improving perception of work. Trust = Increasing confidence of employees. Opportunity = Career developing.</p> Signup and view all the answers

Match key aspects and their function to create a better environment

<p>Diversity = Promoting different perspectives Inclusion = Fair and respect treatement Equity = Recognizing and addressing individual oportunities needs. Beloning = Empowering workers and sense of connection.</p> Signup and view all the answers

Match the following components to their definition regarding to technology

<p>AI = Technology designed to perform tasks assigned to humans. IA = Augmentation technology intended to increase employee capability. Automation = Technology intended to reduce human effort with repetitive assignments. Analytics = Collecting information to take decisions.</p> Signup and view all the answers

Match the following components with the actions to promote a safer workplace.:

<p>Awareness = Educating team about the risks. Prevention = Reducing accident issues. Comunication = Promote incident reports. Preparedness = Emergent actions and resources allocation.</p> Signup and view all the answers

Match the following options to prevent issues in the workplace :

<p>Fairness = Treating respectfully and without bias. Training = Train team to do better in their job. Feedback = Create an open chanel to be able to improve. Dialogue = Create a transparent enviroment.</p> Signup and view all the answers

Match the following components of business to their definition:

<p>Innovation = Create products thinking on the client. Adaptability = Always adapt to the costumer. Customer attention = Make costumers happy. Efficiency = Offer better value</p> Signup and view all the answers

Flashcards

Healthcare and Pharmaceutical Assistance

Provision of medical and pharmaceutical services to maintain and restore health.

Temporary Disability

Inability to work due to illness or accident, compensated by financial aid.

Permanent Disability

A situation where a worker has severe and permanent functional limitations, affecting their ability to work.

Birth and childcare

Financial support for new parents to care for their child.

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Risk during pregnancy and breastfeeding

Financial help for workers during pregnancy and nursing periods.

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Care of children affected by cancer

Financial aid to care for sick children.

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Retirement

Payments made to someone after retirement.

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Death and Survival

Financial protections for people due to death of a family member.

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Unemployment benefits

Payments when workers lose their jobs.

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Organization of work teams

Efficient company structuring for a dynamic market.

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Strategic Apex

Top management roles.

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Middle Line

Managers and supervisors.

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Operating Core

Workers doing the core activities.

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Technostructure

Processes and tech support.

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Support Staff

Expert specialists.

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Taylorism

Dividing work into steps for efficiency.

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Japanese model

Flexible workplace idea.

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Zero Error

Small errors are quickly resolved.

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Zero Breakdown

No breakdowns in operation.

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Zero Delay

No delays anywhere in the process.

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Zero Paperwork

Avoid hard copies.

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Zero existences

Avoid storing too much inventory.

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Outsourcing

When work is done with external companies.

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Flexible Labor

Flexibility at work

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Knowledge Evolution

Innovating to get ahead.

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Globalization

Companies work across borders.

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Telework

Working from home.

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Family Balance

Being able to be with your family.

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Mobility

Being able to do multiple things due to transportation.

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Multicultural Workplace

Working with many cultures.

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Work Group

People who share info.

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Work Team

Working together improves the organization.

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Communication

Sender, receiver and medium.

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Assertiveness

Being clear in what you want and mean.

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Transparency

No hidden info.

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Hierarchy

Being organized.

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Democratic

Workers can elect leaders.

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Negative Member

Taking advantage of co-workers.

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Passive Member

Not engaged, shy or scared, does not push.

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Positive Member

Works hard, good vibes.

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Study Notes

Social Security Benefits

  • The document outlines information about social security benefits and conflict management.

Health Care and Pharmaceutical Assistance

  • Provided to ensure the conservation and restoration of health, and the physical rehabilitation of individuals included in the Social Security system.
  • Includes primary care, specialized attention, and pharmaceutical provisions.
  • Offers complementary benefits such as orthoprosthetic services, health transportation, oxygen therapy at home, and information and documentation services.
  • Offers information and documentation services and care such as service information, processing documentation, high reports, medical certificates of birth, death, etc.

Temporary Disability

  • Lack of income during the period unable to work due to a disease or accident that requires health assistance.
  • The maximum temporary disability period is 365 days, extendable by 180 days if determined by the National Institute of Social Security as potentially dischargeable within that period.
  • One must be affiliated with Social Security, in being active or in similar status.
  • Common illness requires a minimum contribution of 180 days in the last 5 years, while professional sickness or work accident does not require a minimum contribution period.
  • For common illness and non-work accident:
  • The first three days = €0.
  • 60% from day 4 to day 20.
  • 75% from day 21 onwards.
  • In case of work accident and occupational disease, 75% is provided from the base salary from the day following the leave.

Permanent Disability

  • It's a situation where a worker, medically discharged, has severe functional reductions that decrease or nullify their ability to work.
  • Several degrees exist:
  • Partial permanent disability: Reduction exceeding 33% for work tasks, but other tasks can be performed. The worker must be registered with Social Security and have contributed for 1,800 days in the last 10 years.
  • Permanent total disability for the usual profession: The worker cannot perform fundamental tasks of their usual profession and must be registered with Social Security to be entitled to the benefit.
  • Permanent absolute disability: Incapacitates the worker from performing any occupation or profession. To be entitled to the benefit, the worker must be registered with Social Security, unless the disability arises from a common contingency and the worker has contributed for a minimum of 15 years.
  • Major Disability: The worker cannot perform any occupation and needs assistance from another person. The requirements to be entitled to this benefit are the same as for permanent absolute disability.

Additional benefits

  • Birth and care of a minor equals to 16 weeks for each parent.
  • Risk during pregnancy and lactation also benefits.
  • Care for minors affected by cancer or another serious illness which equals up to 23 years of the minor.
  • Retirement age will transition from age 65 in 2013 to 67 by 2027, through a phased increase of 1 month per year until 2018 and 2 months per year from 2019 to 2027.
  • In the event of Death and survival, Benefits exist for widowhood and orphanhood, along with a death allowance of €46.50.
  • Unemployment benefits (SEPE).

Organization and Work Teams

  • Businesses need to organize themselves efficiently to achieve objectives in a dynamic environment to which they must adapt.
  • According to Mintzberg, companies are organized into five departments.
  • Strategic peak: Directors of the organization.
  • Middle line: Organizers and supervisors.
  • Operations core: Workers.
  • Technostructure: Processes of the organization.
  • Support staff: Specialized personnel.

Business Organization Models

  • Taylorism: work divided in different sequences and record time, achieving specialization of workers, who are paid by productivity.
  • Japanese model or Toyotism: idea of flexible work and increased productivity through management and organization by "just in time" along with work combined

New Work Organization Environments

  • These structures are influenced by employment of contracts and subcontracts, labor flexibility, knowledge evolution, internationalization of activities, telecommuting; life balance, mobility, and multicultural environment.

Work Teams

  • People unite for common links where work as a team involves individual efforts resulting in achievement of success.
  • This involves obtaining information, new ideas, improving efficiency, and resolving conflict, as well as promoting creativity to result in synergy.

Communication and Assertiveness

  • Involves the speaker coding a message that is decoded by the receptor, plus feedback and context for active listening.
  • Elements like semantic, physical and psychological can impact

Types of Work Teams

  • Teams can be classified by duration (permanent / temporary), structure (formal, informal), openness to members (open, closed), hierarchy (horizontal, vertical), or classifications by Robbins (problem solving, self-directed, interfunctional)

Leadership Styles

  • Can be exercised in different ways:
  • Autocratic: The leader gives orders and organizes without allowing input from others
  • Liberal: The leader gives workers almost full freedom to do what they consider appropriate
  • Democratic: The leader is more of a coordinator, giving orders but allowing space for workers to contribute

Team Members

  • Three types of people can be members:
  • Negative: Members who try to take most advantage for their own personal benefit and don't consider other members nor the teams objectives
  • Passive: Employees who do not express their opinions or give ideas to improve based on lack of effort/engagement.
  • Positive: Members who are interested in the team's objectives, actively participate providing inputs, and maintain a positive attitude

Teamwork Techniques

  • Brainstorming: Free expression of ideas in a group about a subject or problem. The leader extracts the highest quality and originality.
  • Role-playing/dramatization: Team members assume a role based on a script to present in group to discuss ideas on the situation.
  • Phillips 66: Group divided into small groups of 6. Each group has a coordinator and a secretary, analyzes the same problem, and secretaries report the conclusions after 6 minutes.
  • Simultaneous Dialogues: All participants dialogue in pairs to discuss a topic or problem for 10 minutes.
  • Projects: Refers to the formulation and design in small groups of a project relating to a possible scenario

Group Formation Stages

  • Formation, conflict, resolution, production, and termination are the stages of a group.

Workers' Representation

  • The legislation covers the right to unionize.

Right to Unionize

  • It includes the right to found unions, join a union of one's choice, form confederations and union organizations, and not be forced to join. Exemptions to the right to unionize exist for judges, magistrates, prosecutors, Armed Forces and Institutions.

Union and Business Organizations

  • Article 7 of the Spanish Constitution elevates unions and employer associations to an institutional basis.
  • Unions are permanent and non-profit organizations formed by employees who work for others in order to defend their financial and social interests.

Employers Associations

  • The representativeness of these associations is measured by the number of companies and workers they represent.
  • These in Spain are the Spanish Confederation of Business Organizations and the Spanish Confederation of Small and Medium Enterprises.

Worker Representation Through Employee Statute (ET)

  • Employees of a company elect their representatives through free, personal, and direct suffrage.
  • Representation can take the form of either unitary or union representation bodies.
  • Unitary representation include staff delegates and work councils.
  • Union representation include union sections and delegates

Staff Delegates and Work Councils

  • The functions and rights of personnel delegates and work councils are the same.
  • In companies or work centers with 10 to 49 workers, employee representatives are the staff delegates.
  • In companies with over 50 workers, they must elect a work council.
  • Union delegate represent a specific union's interests, focus on defending employees' rights in the company, independently of affiliation to the union.
  • Spanish legislation are built upon the Organic Law of Freedom and the Statute of Workers and Labour.

Forms of Representation

  • Can be through sindicates or though unit representation.

Terms of Workers

  • Number of representatives increases with workers, likewise with the hours for unions.

Rights of Worker Representatives

  • The rights include to be informed quarterly on matters such as industry evolution, company financial situation, new contract forecasts, absenteeism and accident statistics, etc.
  • Right to access annual accounts.
  • Right to get copies of contracts.
  • Right to publish reports on restructuring, working hour reductions, strategic processes, training plans, and control systems.

Roles for worker's Representatives

  • Ensure compliance with current labor, social security, and employment standards.
  • Monitor working conditions, and health in job development.
  • Seek equal and fair treatment between workers
  • Ensure that conventions and laws are followed

Rights of worker's Representatives

  • Guarantees for worker's representatives include the opening of records, priority in the company, no sanctions within a year of serving the role, to express opinions freely and the right to credit for monthly paid hours.

Bargaining and collective agreement

  • Collective Agreements regulate matters affecting working conditions, and relations between worker and and its organizations relating to and that for the company and its own.
  • Including setting items relating to contract, scope, and procedures

Labor Disputes

  • Labor disputes are classified based on the identity of the affected parties and the subject matter of disputes.
  • Affected parts which include individual (worker against employer) and on interests.
  • Matters that cause the conflict include Legal such like State regulation and interest matters.

Strikes

  • Spanish Constitution recognizes the right to strike (art. 28.2) per Royal Decree related to labour.
  • The workers can call it through any of their representatives.
  • Agreement communicated to the employer and to the authorities, with five natural days in advance.
  • Some services require 10 natural days
  • Limitations exist for political issues.

Strike Effects

  • Exercising the right to strike does not end the employment relationship or give rise to sanctions.
  • The enforcement of the strike suspends a contract- The worker is only entitled to receive payments.
  • The employer cannot change the striking for other not linked to company.
  • The workers can do publicity.

Lockouts

  • Consists of temporal closure from the work labor from the part of the emplyer, as long some the cause happens.
  • The entrepreneur must report this to the Authorities with 12 hours.
  • The time extends until the causes happen.

Dispute Resolutions

  • Collective, legal and interests are always solved by agreement of the parts, like, reconciliation, mediation, and arbitration.
  • Conciliation Parties reach agreements thanks of a third part helps to the negotiation (No proposals are made)
  • Mediation: Parties set the mediators who will intervene, and that one will give possible solutions.
  • Arbitration: Parts agree with a third person will take a linked decisions.

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