Social Media Marketing Summary 2023-2024
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Questions and Answers

What is the primary function of social publishing sites?

  • To act solely as a platform for commercial content.
  • To limit content creators' exposure to a select audience.
  • To restrict content based on traditional publishing models.
  • To provide a digital space for content dissemination while fostering audience interaction. (correct)

Which statement best describes the core principle of content marketing?

  • To develop and share content only for attracting a diverse audience.
  • To create and distribute content solely aimed at maximizing profit.
  • To strategically craft and distribute consistent, valuable and relevant content to attract and retain a specific audience and prompt customer action. (correct)
  • To generate any form of content as long as it is seen by many people.

What is the primary purpose of brands using selfies in marketing?

  • To gather demographic data from users' profiles.
  • To highlight residual online activity and presence (correct)
  • To showcase the quality of phone cameras.
  • To demonstrate product versatility in different settings.

Which of the following is NOT explicitly mentioned as a type of content?

<p>Personal Finance advice (D)</p> Signup and view all the answers

What does the social media customer journey 'Vision' touchpoint primarily denote?

<p>The feeling of gaining new insights or inspiration. (D)</p> Signup and view all the answers

What distinguishes effective branded content, according to the content?

<p>It is intended to deliver a message through strategic design via social channels to result in reach, engagement and word-of-mouth buzz. (D)</p> Signup and view all the answers

Which of the following motivations for social media activity aligns with the desire for psychological closeness?

<p>Contact, comfort &amp; immediacy (B)</p> Signup and view all the answers

Which of the following is considered a type of authentic content, specifically when referring to online content?

<p>Consumer-solicited content (B)</p> Signup and view all the answers

In the context of social media engagement with brands, what does 'remuneration' primarily relate to?

<p>The intention to receive future benefits like discounts or rewards. (D)</p> Signup and view all the answers

Which of the following best defines the 'Empowerment' motivation for brand-related social media use?

<p>The purpose of influencing others by voicing opinions. (C)</p> Signup and view all the answers

What kind of appeal does 'Entertainment' represent when examining brand outcomes on social media?

<p>An approach to temporarily detach from their daily routines. (C)</p> Signup and view all the answers

How is the 'Validation' touchpoint best characterized within the described social media customer journey?

<p>It signifies the feeling of being accepted by a particular group. (A)</p> Signup and view all the answers

In the context of social media activities, what does 'personal utility' primarily refer to?

<p>The personal benefit that arises from the usefulness of the action (C)</p> Signup and view all the answers

Which brand is most likely to partner with a 'Gaming Hero' influencer?

<p>RedBull (A)</p> Signup and view all the answers

A social media influencer who primarily shares workout routines and stretching tips aligns with which archetype?

<p>The Fitspiration (B)</p> Signup and view all the answers

If a brand aims to collaborate with an influencer who creates a narrative across journeys, which archetype fits best?

<p>The Adventurer (B)</p> Signup and view all the answers

Which brand is LEAST likely to collaborate with a 'Fashionista Coach'?

<p>Patagonia (A)</p> Signup and view all the answers

What is the first step in strategic planning?

<p>Identifying objectives (B)</p> Signup and view all the answers

A brand launching a new line of cosmetics is most likely to be interested in partnering with an influencer that has which archetype?

<p>The Beauty Expert (C)</p> Signup and view all the answers

What does a comprehensive marketing plan detail?

<p>Product, pricing, place, and promotional strategies (D)</p> Signup and view all the answers

An influencer focuses on creating content that gives helpful advice on cooking. Which archetype does this person best align with?

<p>The Charismatic Cook (B)</p> Signup and view all the answers

What are the three key activities that define the 'Social Community' zone of social media?

<p>Sharing, Socializing, Conversing (D)</p> Signup and view all the answers

Which of the following is NOT considered a significant dimension for characterizing social networking sites?

<p>Brand's marketing budget (B)</p> Signup and view all the answers

What term best describes social network sites that focus on a specific hobby, interest, or characteristic?

<p>Vertical networks (B)</p> Signup and view all the answers

What is often required by social network sites to track users and for marketing purposes?

<p>User registration (C)</p> Signup and view all the answers

In the context of social network sites, what is considered the 'currency' of engagement?

<p>Interactions and relationships (D)</p> Signup and view all the answers

According to the content, how do brands use engagement on social media to create self-ideals?

<p>By creating a path that leads to a specific self-ideal. (D)</p> Signup and view all the answers

What type of media options can brands leverage in the Social Community Zone?

<p>Paid, earned, and owned (C)</p> Signup and view all the answers

What does it mean for a brand to act as a 'node' in a social network's social graph?

<p>The brand gains engagement and visibility within a community. (C)</p> Signup and view all the answers

Which of the following best describes 'privacy salience'?

<p>The degree to which one is concerned with privacy and related risks with personal data. (B)</p> Signup and view all the answers

Which of the following is NOT identified as a component of 'privacy' in the provided text?

<p>Technological privacy (C)</p> Signup and view all the answers

What primary characteristic defines an online community according to the text?

<p>A group of people guided by policies, with online communication support for a specific purpose. (B)</p> Signup and view all the answers

What is the main characteristic of 'social network sites' as described in the text?

<p>They are networking sites where users have identifiable profiles, connections, and streams of user-generated content. (B)</p> Signup and view all the answers

What does 'network effect' primarily refer to within the context of an online community?

<p>The value derived from a community being tied to its membership (C)</p> Signup and view all the answers

In the context of social network theory, what is defined as 'ties'?

<p>The connections formed through relationships between members. (C)</p> Signup and view all the answers

What is 'flow' in the context of social network theory, according to the text?

<p>The exchanges of resources, information, or influence within a network. (D)</p> Signup and view all the answers

What concept describes the rapid spread of content through a social network?

<p>Going viral (A)</p> Signup and view all the answers

Which objective below is NOT a typical goal of social publishing for B2B or B2C?

<p>Decreasing brand awareness (B)</p> Signup and view all the answers

Which of the following is NOT typically considered a content type in marketing strategies?

<p>Telemarketing scripts (A)</p> Signup and view all the answers

According to the content, what is the most popular type of pillar content?

<p>How-to articles (A)</p> Signup and view all the answers

What is the primary characteristic of a glossary article?

<p>Offering a series of related definitions (B)</p> Signup and view all the answers

What is the primary purpose of a 'theory' article in content marketing?

<p>To offer a unique perspective or opinion on a topic (B)</p> Signup and view all the answers

Which of these is NOT a typical paid promotion method for social content?

<p>Organic audience engagement (D)</p> Signup and view all the answers

According to the content, what is the first stated goal of social publishing?

<p>To increase exposure to the brand's messages (D)</p> Signup and view all the answers

Based on the content, what publication vehicle is NOT mentioned as a place marketers might distribute content?

<p>Tiktok (B)</p> Signup and view all the answers

Which of the following best describes the primary function of social commerce?

<p>To enable customer interaction and collaboration during the shopping experience, as well as facilitate the purchase process. (D)</p> Signup and view all the answers

What is the main distinction between 'social shopping' and traditional e-commerce?

<p>Social shopping encourages active consumer participation in the decision-making process through social media, while traditional e-commerce does not. (A)</p> Signup and view all the answers

Which of the following is considered a 'hedonic' buying motivation in social commerce?

<p>The opportunity to share common interests and experiences. (C)</p> Signup and view all the answers

What drives the 'utilitarian' aspect of a customer's shopping motivations?

<p>The desire to find the best prices, convenience, and ease of shopping. (D)</p> Signup and view all the answers

Which of the following is the first step in the customer decision-making process according to the provided content?

<p>Problem recognition. (D)</p> Signup and view all the answers

Which social commerce tool is LEAST likely to be used during the 'Information Search' phase of the consumer purchase journey?

<p>Bar code scanning/price comparison using mobile phone apps (A)</p> Signup and view all the answers

A consumer actively seeks out negative reviews during the post-purchase evaluation process. According to the text, what is their MOST likely motivation for this action?

<p>To make sure the review is authentic (B)</p> Signup and view all the answers

Which of the following does NOT represent a best practice for a brand’s social approach, according to the content?

<p>Discouraging customers from sharing their product reviews (A)</p> Signup and view all the answers

What is the PRIMARY aim of providing tools to make it easier for people to share their opinions about a product?

<p>To simplify the process of leaving a review. (D)</p> Signup and view all the answers

When relying on 'social proof', which is the MOST influential factor?

<p>Conformity (B)</p> Signup and view all the answers

Which of the following best exemplifies the 'reciprocity' influence principle?

<p>A customer feels obligated to leave a review for receiving a free sample. (B)</p> Signup and view all the answers

Which social commerce tool would MOST LIKELY be utilized during the 'Purchase' phase?

<p>Peer-to-peer marketplaces (A)</p> Signup and view all the answers

A consumer is influenced to purchase a product because they believe it is in short supply. This is an example of which psychological influence?

<p>Scarcity (B)</p> Signup and view all the answers

Which best describes when a consumer experiences a state of cognitive dissonance?

<p>When the consume's beliefs and attitudes are not consistent. (C)</p> Signup and view all the answers

According to the content, what percentage of consumers read 1-10 reviews before making their purchase?

<p>66% (A)</p> Signup and view all the answers

Approximately how many social media platforms does the average internet user engage with monthly?

<p>7.2 (D)</p> Signup and view all the answers

Which of the following best encapsulates the concept of the 'omnisocial world'?

<p>A world where social media has become pervasive and people live within it (D)</p> Signup and view all the answers

Within the social media zones described, which zone is primarily characterized by activities such as sharing, socializing, and conversing?

<p>Social Community (B)</p> Signup and view all the answers

Which platform is NOT identified among the top most used social media platforms?

<p>TikTok (B)</p> Signup and view all the answers

What is the approximate average time that internet users dedicate to social media daily?

<p>2.5 hours (A)</p> Signup and view all the answers

In the context of social media zones, which zone primarily focuses on the interactive aspects of relationship building and maintenance?

<p>Social Community (D)</p> Signup and view all the answers

Which social media zone is characterized by the production and distribution of content, bypassing traditional gatekeepers?

<p>Social Publishing (A)</p> Signup and view all the answers

Which of the following best defines 'social shopping' within the realm of social commerce?

<p>The influence of others in the consumer's decision-making process. (B)</p> Signup and view all the answers

Which social media zone is most closely associated with providing pleasure and enjoyment through events, performances, and activities?

<p>Social Entertainment (C)</p> Signup and view all the answers

What is the primary function of forums within the Social Community zone of social media?

<p>To facilitate discussions among members via bulletin boards. (B)</p> Signup and view all the answers

Which of the following is a key characteristic of 'wikis' in the Social Community zone?

<p>They act as collaborative online workspaces for shared resources. (B)</p> Signup and view all the answers

How do micro-sharing sites differ from blogs within the Social Publishing zone?

<p>They impose length restrictions on the content shared. (B)</p> Signup and view all the answers

Which of these accurately describes the characteristic of social media marketing?

<p>It utilizes social media to exchange offerings valuable to stakeholders. (C)</p> Signup and view all the answers

Which of the following best describes the relationship between social commerce and e-commerce?

<p>Social commerce is a subset of e-commerce that leverages social media. (A)</p> Signup and view all the answers

What is the key element that distinguishes 'social shopping' from other forms of consumer activity?

<p>Active participation in the consumer decision-making process through social media. (B)</p> Signup and view all the answers

Which of these scenarios is most aligned with a 'hedonic' shopping motivation?

<p>Feeling important because others wait for your opinion. (A)</p> Signup and view all the answers

What is the primary emphasis of a 'utilitarian' motivation in the context of shopping?

<p>The efficiency and practicality of the purchase. (D)</p> Signup and view all the answers

What is the initial step a consumer typically undertakes in the decision-making process when making a purchase?

<p>Problem recognition. (D)</p> Signup and view all the answers

Which of the following social commerce tools is most directly associated with the 'Information Search' stage of the customer decision-making process?

<p>Social sharing of wish lists and gift registries (B)</p> Signup and view all the answers

According to the content, what method is most likely to be utilized during the 'Evaluation of Alternatives' stage of the purchasing process?

<p>Ratings and reviews (C)</p> Signup and view all the answers

Which of the following best exemplifies 'participatory' social commerce?

<p>A customer contributing to a crowdfunding campaign (A)</p> Signup and view all the answers

If a company aims to encourage post-purchase engagement, which of the following tactics would be MOST effective according to the content?

<p>Offering a loyalty program with social benefits (C)</p> Signup and view all the answers

What percentage of consumers are reported to read reviews prior to making a purchase decision, according to the content?

<p>95% (C)</p> Signup and view all the answers

Which of the following practices is NOT encouraged for brands seeking to maintain a positive social media presence?

<p>Ignoring negative reviews to maintain a positive image (B)</p> Signup and view all the answers

Which of the following best illustrates the concept of 'social proof' in influencing consumer behavior?

<p>A customer chooses a restaurant because many people are already dining there. (A)</p> Signup and view all the answers

According to the content, what is 'thin-slicing' in the context of consumer behavior?

<p>Making decisions using minimal information and intuition. (B)</p> Signup and view all the answers

A brand leverages scarcity by promoting a limited-edition product, which influence factor is this employing?

<p>Scarcity (D)</p> Signup and view all the answers

According to the content, which of the following concepts best describes the discomfort felt when a customer's actions contradict their beliefs?

<p>Cognitive dissonance (D)</p> Signup and view all the answers

What is a key element of a 'social network site' according to the text?

<p>Publicly articulated connections between users. (D)</p> Signup and view all the answers

What does 'flow' refer to within social network theory?

<p>Exchanges of resources, information or influence among members. (D)</p> Signup and view all the answers

What is a 'meme' in the context of going viral?

<p>Viral content that evolves within a social community. (B)</p> Signup and view all the answers

What does the concept of 'object sociality' refer to?

<p>The extent to which users can share an object in social media, reflecting unique interests. (C)</p> Signup and view all the answers

What is the effect of the 'presence' characteristic in online interaction?

<p>It is the effect experienced when people engage with computer-mediated environments. (A)</p> Signup and view all the answers

What is highlighted about negative 'word of mouth' in the text?

<p>It is valued more than positive feedback. (A)</p> Signup and view all the answers

What is the primary role of a 'cyberplace' in online communities?

<p>To provide a virtual space to support connectivity and engagement. (A)</p> Signup and view all the answers

In the context of social media, what does 'influence impression' primarily refer to?

<p>The exposure to brands via another person's social sharing. (A)</p> Signup and view all the answers

What behavior is NOT considered a negative online interaction?

<p>Crowdsourcing (C)</p> Signup and view all the answers

Which of the following does NOT directly contribute to building online social capital?

<p>Brand partnerships (D)</p> Signup and view all the answers

What type of tie is characterized by superficial experiences or limited connections?

<p>Weak Ties (D)</p> Signup and view all the answers

Which of the following describes 'bridging' social capital?

<p>Access to new ideas, people, or places (A)</p> Signup and view all the answers

An influencer is described as someone who is an activist, connected, impactful and a trendsetter. Which of the below best completes this list?

<p>An Active Mind (D)</p> Signup and view all the answers

A brand looking for an influencer to promote health and wellness products would most likely partner with which influencer archetype?

<p>The Balanced Life (C)</p> Signup and view all the answers

Which influencer archetype is most associated with creating comedic content with online friend groups?

<p>The Friend Zone (C)</p> Signup and view all the answers

According to the maturity phases of social media marketing, what is the primary characteristic of the 'trial' phase?

<p>Testing social media platforms without an overall marketing plan (A)</p> Signup and view all the answers

What is the primary focus of the transition phase in social media marketing maturity?

<p>A more systematic approach developing within the organization (A)</p> Signup and view all the answers

What is NOT a process for strategic social media marketing?

<p>Ignoring the marketing plan (D)</p> Signup and view all the answers

What does a formalized marketing plan detail?

<p>The 4Ps (product, pricing, place, and promotion) (C)</p> Signup and view all the answers

What distinguishes a brand with a mature social media presence from one that doesn't?

<p>Consistent communications that align with brand image (B)</p> Signup and view all the answers

What does the phase 'transition' describe in the context of social media marketing maturity?

<p>Social media marketing is maturing systematically (A)</p> Signup and view all the answers

Which of the following best describes how social norms are created and sustained?

<p>By community members promoting beneficial behavior (D)</p> Signup and view all the answers

Which of these is NOT a factor that determines online social capital?

<p>Brand Reputation (A)</p> Signup and view all the answers

What is the primary purpose of a strategic plan in social media marketing?

<p>To guide social media activities with clear objectives and measurable results. (B)</p> Signup and view all the answers

Which of the following best describes the 'competitive parity method' in social media marketing?

<p>Setting the budget equal to the spending of competitors. (B)</p> Signup and view all the answers

In the context of social media marketing, what is the purpose of a 'positioning statement'?

<p>To define the desired perception of the brand in the minds of the target audience. (C)</p> Signup and view all the answers

What does the concept of 'brand experience' primarily encompass in social media?

<p>The sensations, thoughts, feelings, and behaviors evoked when consumers interact with a brand. (A)</p> Signup and view all the answers

Why is it important for organizations to have a social media policy?

<p>To provide guidelines for social media activity by the organization and its employees. (C)</p> Signup and view all the answers

What is a 'center of excellence model' for social media management?

<p>A model that pulls experts from various departments to participate in social media activities. (B)</p> Signup and view all the answers

Which of the following best describes the 'culture' aspect within the framework for strategic social media marketing?

<p>The organization's openness (whether conservative or modern) towards social media. (D)</p> Signup and view all the answers

In strategic social media planning, what does the 'governance' aspect primarily focus on?

<p>How an organization defines social media regulations and employee practices. (B)</p> Signup and view all the answers

How is 'audience specialization' best defined in the context of social networking sites?

<p>The degree to which the site is dedicated to a particular interest or demographic. (C)</p> Signup and view all the answers

What is the primary goal of activities in the Social Community Zone?

<p>To enable users to engage and build relationships. (B)</p> Signup and view all the answers

Which of the following is a key consideration when selecting a social media mix?

<p>The specific segmentation of the target audience. (A)</p> Signup and view all the answers

What is the primary reason it's important to define metrics when executing a social media campaign?

<p>To measure the overall performance and allow for necessary adaptations. (A)</p> Signup and view all the answers

What does the 'objective-task method' primarily consider when allocating social media resources?

<p>The cost of specific social media tasks needed to achieve the objectives. (C)</p> Signup and view all the answers

What is typically the first action that should happen within any social media planning process?

<p>Conduct a situation analysis and identify opportunities (B)</p> Signup and view all the answers

What does the concept of 'social objects' mean in relation to social networking?

<p>The elements that mediate relationships between users on the network. (D)</p> Signup and view all the answers

What best describes the function of vertical networks in social networking sites?

<p>They focus on specific hobbies or interests to engage members. (A)</p> Signup and view all the answers

What is often required by social network sites for user management?

<p>Registration to track users. (C)</p> Signup and view all the answers

Which term describes the emotional bond a fan has with a brand?

<p>Emotional engagement (D)</p> Signup and view all the answers

What does brand participation with consumers primarily achieve?

<p>Increased brand awareness and loyalty. (D)</p> Signup and view all the answers

What is the significance of the 3M Model for brand engagement?

<p>It depicts broadcasting, inviting engagement, and monitoring conversations. (A)</p> Signup and view all the answers

How do brands typically establish their presence in social media communities?

<p>By developing a brand profile consistent with its identity. (D)</p> Signup and view all the answers

Which advertising type is embedded into the platform's native look and feel?

<p>Native ads (D)</p> Signup and view all the answers

What is a major goal of content marketing?

<p>To drive profitable customer actions through consistent content (A)</p> Signup and view all the answers

Which of the following is NOT a type of content mentioned in the various content types?

<p>E-commerce listings (D)</p> Signup and view all the answers

Which type of article is considered the most popular type posted according to analysis?

<p>How-to article (D)</p> Signup and view all the answers

What aspect is crucial for both Search Engine Optimization (SEO) and Social Media Optimization (SMO)?

<p>Creating engaging and valuable content (D)</p> Signup and view all the answers

Which of the following describes the role of branded content?

<p>To develop a structured message and distribute through social channels (D)</p> Signup and view all the answers

What is the primary function of paid promotions in social publishing?

<p>To increase exposure to brand messages (D)</p> Signup and view all the answers

Which characteristic defines a 'glossary article'?

<p>Provides a series of related definitions (B)</p> Signup and view all the answers

What role do keywords play in on-site optimization?

<p>They are essential for website design and content relevance. (D)</p> Signup and view all the answers

What function do share tools serve on a website?

<p>They allow viewers to bookmark or share content easily. (C)</p> Signup and view all the answers

How does off-site optimization impact a website's credibility?

<p>It is influenced by the number and quality of external links pointing to the site. (A)</p> Signup and view all the answers

Which tag is essential for indicating a webpage's main topic?

<p>Title Tag (B)</p> Signup and view all the answers

What is the purpose of using RSS feeds?

<p>To automatically deliver new content updates to subscribers. (A)</p> Signup and view all the answers

Which of the following best describes Social Media Optimization (SMO)?

<p>It aims to increase content exposure and promotion through sharing. (C)</p> Signup and view all the answers

Which of the following factors is important for off-site optimization?

<p>The credibility and relevance of linking sites. (D)</p> Signup and view all the answers

Which of the following is NOT a primary component of the STP framework?

<p>Promotion (A)</p> Signup and view all the answers

Grouping customers based on their attitudes and beliefs is an example of what type of segmentation?

<p>Psychographic (B)</p> Signup and view all the answers

A company decides to target customers who frequently purchase organic foods and are very conscious about sustainability. Which segmentation strategy does this align with most?

<p>Primarily benefit-sought segmentation (B)</p> Signup and view all the answers

Which of the following is most aligned with the 'Social Identity' dimension of social currency?

<p>The extent to which a brand facilitates a sense of community with other users. (B)</p> Signup and view all the answers

A marketing campaign divides its audience based on their country of residence and climate zones. What type of segmentation is being applied?

<p>Geographic (B)</p> Signup and view all the answers

Which of the following best exemplifies 'behavioral' segmentation?

<p>Categorizing users based on their past purchases and website interactions. (C)</p> Signup and view all the answers

A company that creates specialized hiking gear focuses its marketing on customers who are frequent hikers and nature enthusiasts. Which of the segmentation bases is LEAST likely to be the primary factor in their strategy?

<p>Demographic (C)</p> Signup and view all the answers

A brand launches a campaign that highlights how its product helps its customers feel accomplished. Which social currency dimension is the campaign MOST heavily leveraging?

<p>Personal Identity (A)</p> Signup and view all the answers

When evaluating a potential target market, which of these factors should be considered to determine 'fit'?

<p>The organization's existing objectives, available resources, and overall capacity. (C)</p> Signup and view all the answers

In the context of developing a market position, what does 'differential advantage' refer to?

<p>The method by which the company chooses to compete and distinguish itself. (A)</p> Signup and view all the answers

What is the primary characteristic of a well-defined market position according to the content?

<p>It is consistent, clear, competitive, and credible. (A)</p> Signup and view all the answers

What does 'social identity' primarily concern?

<p>The part of an individual’s self-concept that is derived from their group memberships. (D)</p> Signup and view all the answers

Which of the following best describes the use of selfies by brands?

<p>A form of residual data that brands use to showcase product use cases. (B)</p> Signup and view all the answers

Which of the following best describes the intent of social touch points in the social media customer journey?

<p>To provide data marketers with insights into social identity. (B)</p> Signup and view all the answers

In the context of motivations for social media activities, the desire to be acknowledged by a reference group is closely linked to:

<p>Affinity (A)</p> Signup and view all the answers

Within the framework of social sharing, what does 'empowerment' refer to when engaging with brands on social media?

<p>The motivation to exert influence on the perceptions of others regarding brands. (C)</p> Signup and view all the answers

Which of the following best describes 'institutional privacy'?

<p>The risk of data being shared between an organization and a third party. (C)</p> Signup and view all the answers

According to the provided content, what is a key factor that drives 'information' appeals in brand-related social media?

<p>The need to understand relevant events and situations in the surrounding world. (B)</p> Signup and view all the answers

Flashcards

Residual Data

Information that individuals unknowingly leave behind online, like selfies.

Shot on iPhone

When a brand utilizes user-generated content (UGC), often using a specific hashtag, to promote their product.

Social Touchpoints

Social media touchpoints reveal a user's social identity, allowing marketers to understand their needs and desires.

Validation

The idea that individuals want to belong and be accepted by a particular group.

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Altruism

The positive act of helping others and improving the world, often driving social media engagements.

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Curiosity

The need to gain knowledge, explore new ideas, and stimulate intellectual interest.

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Remuneration

The intention to receive a tangible reward, like money or discounts, for engaging with a brand.

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Empowerment

The desire to influence the opinions of others, impacting their perceptions of products, services, or companies

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Marketing Plan

A carefully crafted document outlining the product, pricing, distribution, and promotion strategies used to achieve specific marketing goals.

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Strategic Planning

A process involving identifying objectives, outlining strategies and tactics, implementing actions, and measuring results against objectives.

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Fashionista Coach

Influencers who establish themselves as fashion icons, sharing their personal style and inspiring followers.

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Gaming Hero

Influencers who provide entertainment and tips for players, helping them enhance their gaming skills.

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The Charismatic Cook

Relatable and fun food influencers, known for their engaging cooking demonstrations and recipes.

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The Adventurer

Influencers who share immersive travel experiences, captivating their audience with stories and adventures.

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The Fitspiration

Influencers who motivate others to move, sharing workout routines and stretching advice for fitness inspiration.

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The Beauty Expert

Influencers who are experts in hair and makeup, providing tutorials and styling tips.

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Privacy Salience

The extent to which individuals are concerned about their privacy and the risks associated with personal data collection, unauthorized use, errors, and improper access.

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Social Privacy

Refers to concerns about sharing personal information with other individuals.

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Institutional Privacy

Concerns about how organizations use personal data and share it with third parties.

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Networked Privacy

The understanding that personal information can be compromised through technology and social breaches, often despite protective measures.

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Online Community

A group of people who share a common purpose, adhere to community guidelines, and use an online platform for virtual communication.

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Network Effect

The value of a community is tied to its size and activity, as more members increase interactions and benefits.

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Social Network

A group of interconnected individuals with relationships, interactions, and information flow within the network.

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Going Viral

The rapid spread of content through a social network, similar to a virus spreading through a population.

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Vertical Networks

Social networks that focus on a specific hobby, interest, or characteristic, drawing members with shared passions.

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Openness

The degree to which a social network site is open to participation by individuals and developers.

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Social Media Engagement

Social media engagement is the currency of social networks. It's the spectrum of interaction, from simply acknowledging a brand to collaborating with it.

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Social Objects

Social networking sites use social objects to facilitate relationships between members. These objects might be shared interests, topics, or information.

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Audience Specialization

The audience of a social networking site, determined by factors like internal vs. external, general vs. specialized, and personal vs. professional.

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Social Networking Sites

Social networking sites are platforms that enable social engagement, facilitating connections and interactions between users.

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Marketing Applications in Social Community

Brands can utilize social networking sites to achieve marketing objectives such as promotion, customer service, relationship management, and research.

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Social Presence

A brand's online presence in social networking communities, establishing a connection with its audience.

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Social Publishing Sites

Social publishing platforms like blogs, media sharing sites, and social networks enable content creators to reach wider audiences, build communities, and share their work without traditional publishing constraints.

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Content Marketing

Content marketing involves creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience, ultimately driving profitable customer action.

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Types of Content

Types of content include research, instructions, opinions, essays, poetry, fiction, information, fashion posts, advice, art, and photos. Content can be curated or original, and multi-layered to enhance value.

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Branded Content

Branded content allows organizations to strategically develop and distribute a message through social channels, increasing reach, engagement, and earning media through word-of-mouth communication and buzz.

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Authentic Content

Authentic content can be categorized as editorial, commercial, or consumer-generated, which includes organic, incentivized, consumer-solicited, and sponsored content.

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Social Publishing

A strategy that uses social media platforms to promote a brand and its products or services. It involves creating and distributing valuable, engaging content that attracts, educates, and builds relationships with potential customers.

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Social Media Content

Creating and distributing written, visual, or audio content specifically designed for social media platforms like Facebook, Instagram, Twitter, and LinkedIn. This includes posts, videos, stories, and more.

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How-To Article

A type of social media content focused on providing in-depth knowledge, step-by-step processes, or clear explanations of a specific topic. It's like a mini-tutorial for your audience.

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Definition Article

A form of social media content that provides a clear and concise explanation of a specific term, concept, or idea. It's like a dictionary for your audience.

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Glossary Article

A social media content format that includes a collection of definitions related to a specific theme or subject. It provides a comprehensive resource for users to understand a topic.

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Theory Article

A content format that presents a unique perspective or opinion on a particular topic. It's like a thought piece offering insights and analysis.

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List Article

A type of social media content that presents information in a list format for readability. It often uses bullet points or numbered lists to highlight key points.

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Paid Promotion

Using paid advertising on social media platforms to promote content and reach a wider audience. It's like boosting your content to get more visibility.

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Social Commerce

A subset of e-commerce that leverages social media platforms to facilitate shopper interactions, guide purchase decisions, and assist marketers in reaching consumers.

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Social Shopping

The active participation of consumers in the decision-making process by sharing opinions, recommendations, and experiences through social media.

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Hedonic Buying Motivation

Buying motivations driven by emotional factors like social experiences, community connection, and the thrill of finding something unique.

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Utilitarian Buying Motivation

Buying motivations driven by practical factors like finding the best deal, convenience, and easy access to information.

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The Consumer Decision Making Process

A process that outlines the steps consumers take when making buying decisions, from recognizing a need to making a purchase.

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Post-purchase Evaluation

The final step in the customer journey where buyers evaluate their purchase experience and share feedback.

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Reviews in Social Commerce

Collecting and displaying reviews from previous customers on a product or service. This can influence potential buyers' purchasing decisions.

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Social Proof in Social Commerce

The influence of social proof on purchasing decisions, where individuals are more likely to make a purchase based on the actions of others.

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Scarcity in Social Commerce

A type of social proof where individuals are more likely to buy a product if it's perceived as scarce or in limited supply.

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Relationship Management in Social Commerce

Using social media platforms to build relationships with customers, understand their needs, and provide personalized experiences.

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Content Marketing in Social Commerce

Creating and sharing valuable and engaging content on social media to attract and retain customers. It can be used to educate, build relationships, and drive conversions.

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Paid Promotion in Social Commerce

Promoting products or services through paid advertising on social media platforms. This can help brands reach a wider audience and drive traffic to their website.

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Customer Feedback in Social Commerce

The ability of individuals to share their experiences and opinions on social media, providing valuable information to potential customers.

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The Role of Social Media in the Customer Journey

The impact of social media on the customer journey, influencing every step from awareness to post-purchase evaluation.

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Social Communities

Social media platforms where people share content, interact, and build relationships. Examples include Facebook, Instagram, and Twitter.

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Social Entertainment

Social media platforms designed for entertainment, like gaming platforms, music streaming services, and online art communities.

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Omnisocial World

A phenomenon where social media has permeated all aspects of people's lives, making it a constant part of their daily routines.

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Virality

The ability of social media to reach a large number of people quickly and easily, allowing information to spread rapidly.

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Social Media Marketing

This type of marketing utilizes social media platforms to achieve marketing goals.

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What is Social Commerce?

Social commerce combines e-commerce with social media functionalities to create an engaging shopping experience. Think of it as shopping with friends online, where you can see their recommendations and interact with the brand.

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What is Social Shopping?

It's the active participation of consumers in the decision-making process. They share opinions, recommendations, and experiences on social media, influencing their peers' buying choices.

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What are Shopping Motivations?

Social motivations are driven by emotional aspects of shopping, like enjoying the experience, connecting with others, and feeling a sense of importance. Utilitarian motivations focus on practical benefits, like finding the best deal, convenience, and easy access to information.

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What is the Consumer Decision Making Process?

It's a step-by-step process that describes how individuals make buying decisions. It starts with acknowledging a need, continues with researching options, and ends with evaluating your purchase experience.

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How does Social Commerce Influence Buying Decisions?

Social commerce uses social media to create a sense of community and social proof, influencing purchasing decisions. Think of it as the power of recommendations and a sense of belonging.

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Word-of-Mouth

Information spread node-to-node, person-to-person, through social networks. It's a powerful influence on consumer decisions.

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Flow

The exchange of resources, information, or influence among members of a social network.

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Memeworthy

When viral content evolves within a social community, it becomes a meme. Think of a funny image or phrase that spreads widely online.

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Ties

A type of interaction in a social network that shows the relationship between individuals. Think of it as the connection between two people in a network.

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Nodes

The members of a social network, like the individual people in a group.

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Behavior Standards

Social norms that are created, shared, and sustained by community members because they benefit the collective.

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Trolling

Online behavior that involves posting messages intended to provoke conflict, often by being inflammatory, controversial, insulting, or provocative.

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Doxing

A cyber offense that involves identifying and publishing private information about someone as a form of punishment or revenge.

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Engagement

A psychological state that occurs through interactive, co-creative consumer experience with a focal agent/object.

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Social Capital

Resources accumulated within a community through shared beliefs, relationships, and actions. It helps build a community's reputation and strengthens its connections.

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Core Ties

Connections with people we know well and have close relationships with. They may not always be able to help us with every problem.

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Significant Ties

Connections with people who we have less close relationships with than core ties, but who are still connected to the community.

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Weak Ties

Connections with people where your relationship is based on superficial experiences or a few connections.

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Bonding Social Capital

Emotional support provided by core ties in the community.

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Bridging Social Capital

Access to places, people, or ideas that you wouldn't have on your own, provided by weak ties in the community.

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Maintaining Social Capital

Maintaining relationships with significant ties in the community.

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Influencers

Individuals who are viewed as knowledgeable sources of information by others.

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Influencer Marketing

A marketing strategy where brands collaborate with influencers to promote their campaigns, generate impressions, and increase the likelihood of content going viral.

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Strategic Social Media Marketing

A strategic social media marketing plan that involves setting clear objectives, identifying target audiences, selecting appropriate social media channels, and measuring campaign effectiveness.

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Situational Analysis

The process of analyzing the internal and external environment of an organization to understand its strengths, weaknesses, opportunities, and threats.

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SMART Objectives

Specific, Measurable, Achievable, Relevant, and Time-bound goals for a social media campaign.

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Target Audience Profiling

The process of identifying and understanding your ideal customer.

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Social Media Mix

The combination of different social media platforms used to reach a target audience.

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Positioning Statement

A clear statement that defines a brand's unique position in the market and differentiates it from its competitors.

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Experience Strategy

A strategy that focuses on providing a consistent and positive brand experience across all touchpoints.

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Social Media Policy

A formal document that outlines the rules and procedures for social media activity for employees and the organization.

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Social Media Management Systems

Systems used to manage social media activities, track content, analyze data, and monitor engagement.

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Social Community

The ability to share, socialize, and converse with others online.

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Integrated Marketing

Integrating social media marketing activities with other forms of promotion to create a cohesive brand image.

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Web Crawlers and Search Engine Algorithms

Search engines use programs called web crawlers to scan and index websites. They then use algorithms to rank these websites based on relevance to search queries.

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On-Site Optimization

On-site optimization is the process of optimizing content and website elements to improve search engine ranking. This involves using keywords, meta-tags, title tags, and heading tags strategically.

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Off-Site Optimization

Off-site optimization focuses on gaining backlinks from reputable websites to elevate your website's credibility and ranking.

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Affiliate Marketing

Affiliate marketing involves partnering with other websites to promote products or services. You earn a commission for each successful referral.

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Social Media Optimization

Social media optimization (SMO) focuses on creating engaging content that encourages sharing and virality. It aims to increase the reach and visibility of your content within social networks.

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Link Wheels

Link wheels are a network of websites linked to each other, strategically designed to improve search engine rankings, but often deemed unethical.

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RSS Feeds

RSS feeds automatically deliver new content updates to subscribers. They keep people informed about your latest content updates.

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Social Media Press Release

Social media press releases are used to promote content on various social media platforms, reaching a broader audience.

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What are social publishing sites?

Social publishing sites offer platforms where content creators can distribute their work (like blogs, media sharing sites, social networks, and news sites) and engage directly with their audience.

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What is content marketing?

Content marketing is the strategic approach to creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience, ultimately driving profitable customer action.

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What are the different types of content?

Content can be categorized as either editorial (like news articles), commercial (like product advertisements), or consumer-generated (like reviews and testimonials) and can include various formats like research, opinions, advice, photos, and videos.

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What is branded content?

Branded content involves strategic message development and distribution through social channels, aiming to increase reach, engagement, and earned media through word-of-mouth communication and buzz.

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What is social publishing?

Social publishing aims to use social media platforms to promote a brand and its products or services by creating and distributing valuable, engaging content that attracts, educates, and builds relationships with potential customers.

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What is social media content?

Social media content refers to written, visual, or audio content specifically designed for social media platforms like Facebook, Instagram, Twitter, and LinkedIn. It includes posts, videos, stories, and more.

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What is a "How-to" article?

A "How-to" article provides in-depth knowledge, step-by-step processes, or clear explanations of a specific topic.

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What is a definition article?

A definition article provides a clear and concise explanation of a specific term, concept, or idea.

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What is a glossary article?

A glossary article is a collection of definitions related to a specific theme or subject.

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What is a theory article?

A theory article presents a unique perspective or opinion on a particular topic, offering insights and analysis.

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What is a list article?

A list article presents information in a readable format, often using bullet points or numbered lists to highlight key points.

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What is paid promotion?

Paid promotion involves using paid advertising on social media platforms to promote content and reach a wider audience.

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What is social media marketing?

Social media marketing uses social media platforms to achieve marketing goals. Think of it as using social media to connect with your audience and promote your brand.

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Market Segmentation

Dividing a market into smaller groups with common needs and characteristics.

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STP Framework

A framework for marketing strategies that involves identifying target audiences, positioning products effectively, and segmenting the market.

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Targeting

Selecting specific market segments to focus your marketing efforts on, based on factors like size, growth, and competitive landscape.

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Positioning

Creating a unique and memorable image for your product in the minds of your target audience, differentiating it from competition.

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Geographic Segmentation

Categorizing consumers based on their location.

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Psychographic Segmentation

Categorizing consumers based on their psychological traits, lifestyle, and values.

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Behavioral Segmentation

Categorizing consumers based on their past or predicted behaviors, like purchase history or browsing patterns.

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Benefits Sought Segmentation

Categorizing consumers based on the benefits they seek from a product or service.

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Buyer Personas

A fictional representation of a specific customer group, detailing their demographics, preferences, and behaviors.

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Developing A Positioning

The process of creating a distinct and memorable position for a company or its products in the market.

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Entertainment

This approach to brand-related social media engagement focuses on providing temporary escape from daily life through entertainment.

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Information

This appeal to brand engagement aims to fulfill individuals' need for information and understanding of relevant events.

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Social Identity

The part of your self-concept that comes from belonging to a group. It influences how you perceive yourself and how you interact with others.

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Selecting Target Groups

Identifying the target group for your brand or product by considering if your organization has the resources and capacity to serve them effectively. It's about finding the right fit between your offerings and the segment's needs.

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Scarcity

The concept that individuals are more likely to buy something if it's perceived as scarce or in limited supply.

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Study Notes

Social Media Marketing Summary 2023-2024

  • Social media is the online means of communication, collaboration, and cultivation. It is enhanced by technology and mobility.
  • During the pandemic, social media usage increased significantly.
  • More than 4 billion people use social media monthly.
  • Average internet users spend nearly 2.5 hours on social media each day and utilize 7.2 social platforms per month.
  • Facebook, YouTube, WhatsApp, Instagram, and WeChat are commonly used platforms.
  • Social media enables active participation in interactive and interdependent networks.
  • Social media is pervasive and ubiquitous, impacting everyday life.

Social Media and Value Chain

  • Social media is pervasive and ubiquitous, impacting everyday life.
  • Social media has been made pervasive and ubiquitous, people live in an omnisocial world.

Zones in Social Media

  • Social Community: interaction, collaboration for relationship building, communication, sharing of content, forums, wikis.
  • Social Publishing: production and distribution of content, including blogs and micro-sharing sites for regularly updated content.
  • Social Entertainment: games, music, art, events, performances, social games, experiences, and entertainment for audiences.
  • Social Commerce: online buying and selling of products and services, social shopping, participation in the consumer decision-making process, sharing opinions and experiences via social media related to purchases.

Social Media Marketing Priorities

  • Brand awareness and brand building (88.2%)
  • New product introduction (64.7%)
  • New customer acquisition (60.1%)
  • Brand promotions (59.2%)
  • Customer retention (55.5%)
  • Customer service (40.8%)
  • Employee engagement (35.3%)
  • Market research (33.6%)
  • Targeting new markets (25.6%)
  • Identifying new product opportunities (17.2%)

Types of Media

  • Paid Media: advertising, native ads, paid influencers, social ads, sponsored experiences, and in-game or social entertainment ads.
  • Earned Media: conversations in communities, shared content, influence, impressions, likes, follows, fans, responses to detractors, responses turning detractors into loyalists or advocates, and user-generated content.
  • Owned Media: brand-owned social network, corporate blogs, branded content, social storefronts, branded augmented reality games, branded entertainment offerings, and social commerce sites like Facebook Buy or InstaShop.
  • Social Media Optimization (SMO): a process to enhance visibility and shareability of social media content. A process enhances content visibility, shareability, and linkability within online communities. This includes optimizing for search engines. Several levels are involved in this process.

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Description

Explore the key trends and statistics in social media marketing for 2023-2024. This quiz touches on the impact of social media on communication, brand building, and online commerce. Test your knowledge on the major platforms and their roles in the social media value chain.

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