Communication at CCSC
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Questions and Answers

What is the best way to share confidential information?

  • In person
  • Via a phone call
  • Via an email to the management email (correct)
  • Through a social media message

    • What is the purpose of the management email address?

  • For general inquiries
  • For sharing documents
  • For feedback and complaints
  • To speak directly with the management/business owner (correct)

    • When can you quickly respond to needs in a timely fashion?

  • On weekends
  • Between 7am and 6pm Monday to Friday
  • During holidays
  • Between 6am and 7pm Monday to Friday (correct)

    • How can you share documents with the business?

    <p>Via an email to the management email</p> Signup and view all the answers

    What is the purpose of the gym hours mentioned?

    <p>To specify when the business can quickly respond to needs</p> Signup and view all the answers

    When is the business available to quickly respond to your needs?

    <p>Between 6am and 7pm Monday to Friday</p> Signup and view all the answers

    What type of information can be shared via the business email?

    <p>Feedback, billing, personal information, and questions</p> Signup and view all the answers

    Why is it recommended to use the business email for confidential information?

    <p>Because only management has access</p> Signup and view all the answers

    What is the primary purpose of the management email address?

    <p>For speaking directly with the management or business owner</p> Signup and view all the answers

    How can you share documents with the business from a third party source?

    <p>Via the business email</p> Signup and view all the answers

    Why does the business appreciate referrals?

    <p>Because they are a sign of satisfied customers</p> Signup and view all the answers

    Study Notes

    Communication Guidelines

    • Social media is for sharing content and highlighting the incredible work done inside the gym by its members, and is encouraged at any time.

    Preferred Medium of Communication

    • The preferred medium of communication is the App messaging system.
    • The app messaging system is checked prior to 6am, at 11am, and 3pm.

    App Messaging Guidelines

    • ASSURE PUSH NOTIFICATIONS IS SWITCHED ON.
    • Head to the top left-hand side of the mobile app and click on the 3 lines to access the messaging system.
    • Click the message icon and message the business.
    • Your messages are sent to all of the coaches' profiles and you will be notified WHO replies.

    Mobile Guidelines

    • The mobile number for immediate messaging is 0492 850 074.
    • Mobile is an immediate messaging source that allows for quick response to your needs in a timely fashion.
    • Note: Staff are in the gym between 6am and 7pm Monday to Friday.

    Confidential Communication

    • Email ([email protected]) is for confidential matters such as feedback, billing, personal information, concerns, and questions.
    • Only management have access to the email accounts.

    Management Communication

    • Email ([email protected]) is for direct communication with the management/business owner.

    Document Sharing

    • Email ([email protected]) is for sharing documents from a third-party source (e.g., allied health professionals).

    Referrals

    • Referrals are appreciated and the business strives to deliver the same high-quality service to all members, new, past, and present.

    Communication Guidelines at CCSC

    • App messaging is the preferred method of communication, intended for discussing training, illness, availability, concerns, and booking times with coaches.
    • App messaging is checked at 6am, 11am, and 3pm, and messages are sent to all coaches' profiles.

    Alternative Communication Methods

    • Mobile: 0492 850 074 is the immediate messaging source, used for quick responses during business hours (6am-7pm, Monday-Friday).
    • Social Media: @CC_Strength_Conditioning is used for sharing content and highlighting member achievements, but is not checked as frequently as other methods.

    Best Practices for Communication

    • Use the app for cancelling or re-booking appointments, as well as for discussing injuries or illnesses that may affect training sessions.
    • Phone or email for non-urgent matters, such as requesting additional membership or sharing confidential information.
    • Email [email protected] for management-related concerns, document sharing, or referrals.
    • Social media is not recommended for urgent or confidential matters.

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    Description

    Quiz about the communication methods and mediums at CCSC

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