18 Questions
What are mismatches, according to the text?
Barriers to how we interact or fit with the physical or digital worlds around us
What can be the effect of experiencing exclusion?
A sense of rejection
What is the source of mismatches, according to the text?
The way products or experiences are designed
What is the first step to solve for mismatches?
Recognizing exclusion
What is the relationship between design and exclusion?
Design can cause or remedy exclusion
What can perpetuate exclusion?
Mismatches
What determines who gets to participate and who gets left out?
The people who design our society's points of interaction
What is the goal of recognizing exclusion and understanding the types of habits or practices that can lead to exclusion?
To shift toward inclusion in how we design products and experiences
Why is inclusive design important?
Because it helps to create a sense of belonging.
What is the primary goal of inclusive design?
To design solutions that offer a diversity of ways for people to participate.
Who are exclusion experts?
People who have experienced the greatest degrees of exclusion.
What is the main difference between inclusive design and universal design?
Universal design is one-size-fits-all, while inclusive design is one-size-fits-one.
What is the result of inclusive design when exclusion experts contribute to the process?
A design with a diversity of ways to participate.
Why is it important to take responsibility for inclusion as an intentional choice?
To minimize the risk of unintentional harm.
What is the benefit of inclusive design solutions?
They benefit society in broad, immeasurable ways.
What is the relationship between inclusive design and universal design?
They are distinct concepts with different goals.
What is the purpose of the three inclusive design principles?
To help ground designers in the inclusive design process.
Why is it important to learn from people who have experienced barriers?
Because they have deep insights about how they adapt solutions to their specific needs.
Study Notes
Mismatches and Exclusion
- Mismatches are barriers to how we interact or fit with the physical or digital worlds around us.
- Mismatches are the result of the way products or experiences are designed.
- Examples of mismatches include:
- Not being able to use playground equipment due to height or coordination
- Technology failing to recognize voice, language, or style of speech
- Registration forms not offering enough options to accurately reflect identity
- Mismatches lead to feelings of rejection and affect our sense of belonging.
Solving Mismatches through Design
- Design can be the remedy for mismatches and exclusion.
- Designers determine who gets to participate and who gets left out.
- Recognizing exclusion is the first step towards understanding and shifting towards inclusion in design.
- Inclusion requires an intentional choice to minimize unintentional harm.
Inclusive Design
- Inclusive design is the practice of designing solutions that offer a diversity of ways for people to participate in and contribute to an experience.
- People who have experienced high degrees of exclusion are experts and should be at the center of the inclusive design process.
- Inclusive design results in a shared experience that helps create a sense of belonging.
- Inclusive design is important because it allows people to participate in an experience without being prohibited by design.
Universal Design vs. Inclusive Design
- Universal design is focused on designing one solution that serves all people with minimal adaptation.
- Inclusive design is focused on designing solutions that offer a diversity of ways for people to participate.
- Inclusive design is "one-size-fits-one" whereas universal design is "one-size-fits-all".
Exclusion Experts
- People who have experienced the greatest degrees of exclusion are experts at recognizing exclusion.
- Exclusion experts have deep insights about how they adapt solutions to their specific needs.
- Seeking out exclusion experts can lead to better questions and more inclusive solutions.
Inclusive Design Principles
- There are no shortcuts in the practice of inclusive design.
- Resolving mismatches is hard work and requires an intentional choice towards inclusion.
Explore the feelings of being left out and relate to personal experiences of social exclusion. Learn about mismatches and how they make us feel like misfits.
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