Podcast
Questions and Answers
What is one of the key advantages of social media marketing?
What is one of the key advantages of social media marketing?
Which of the following describes a disadvantage of customer service provided through ICT?
Which of the following describes a disadvantage of customer service provided through ICT?
How has technology impacted transportation according to the content?
How has technology impacted transportation according to the content?
What is a possible negative aspect of social media marketing?
What is a possible negative aspect of social media marketing?
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What role does Information and Communication Technology play in customer service?
What role does Information and Communication Technology play in customer service?
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Study Notes
Social Effects of ICT
- ICT significantly impacts individuals, families, businesses, and the economy
- ICT brings positive and negative changes to societal customs and traditions
- Communication is profoundly affected by ICT
Advantages and Disadvantages of ICT in Communication
- ICT facilitates faster and more effective communication
- It's crucial for connecting people globally
Customer Service via ICT
- ICT improves customer service through faster problem resolution
- Customers can connect with agents promptly
Monitoring and Transportation via ICT
- ICT leads to faster, cheaper, and better transportation
- Advanced Driver Assistance Systems (ADAS) and emergency tracking are available in vehicles.
Advantages and Disadvantages of ICT in Social Media Marketing
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ICT transforms marketing with online shopping and home delivery
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Increased consumer convenience and accessibility
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ICT allows targeting specific customer segments
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ICT facilitates direct audience connection and access to advertising services
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ICT boosts website traffic and enables viral content creation
-Potential for negative feedback and embarrassment -Marketing campaigns require time and effort -Marketing results are not instantaneous
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Description
Explore the dual impact of Information and Communication Technology (ICT) on society. This quiz covers how ICT facilitates communication, enhances customer service, and reshapes marketing strategies, while also discussing its advantages and disadvantages in various contexts.
