Smart Store Technologies in Retail
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Questions and Answers

What technology does Acrelec provide to assist retailers?

  • In-store payment processing
  • Inventory tracking solutions
  • Curbside pickup management (correct)
  • Virtual reality shopping experiences

What is a significant feature of 'smart' shelves?

  • They are only usable in online stores
  • They provide free Wi-Fi to customers
  • They interact with shoppers using various sensors (correct)
  • They automatically restock themselves

How do Smart Shelves improve operational efficiency for retailers?

  • By highlighting shelves needing restocking (correct)
  • By replacing cashiers with automated assistants
  • By regulating store temperature automatically
  • By integrating social media marketing

What does AWM Frictionless allow customers to do?

<p>Leave the store without traditional checkout (C)</p> Signup and view all the answers

Which of the following brands is NOT mentioned as using Smart Shelf technology?

<p>Amazon (B)</p> Signup and view all the answers

What is required for customers to use the AWM Frictionless shopping system?

<p>Facial recognition scan (A)</p> Signup and view all the answers

What does the object-recognition system in AWM Frictionless do?

<p>Tracks items customers leave with (B)</p> Signup and view all the answers

Which statement about the Smart Shelf technology is true?

<p>It can connect to mobile apps for enhanced customer experience (D)</p> Signup and view all the answers

What is the primary benefit of AWM's Frictionless shopping technology?

<p>It eliminates traditional cashier interactions. (D)</p> Signup and view all the answers

How does AWM's Smart Shelf technology assist retailers?

<p>By monitoring product availability in real time. (A)</p> Signup and view all the answers

What does Acrelec's system improve in curbside pickup operations?

<p>Customer arrival management. (B)</p> Signup and view all the answers

What does AWM’s behavior tracking system allow retailers to do?

<p>Implement dynamic pricing and targeted marketing. (A)</p> Signup and view all the answers

Which feature is part of AWM’s micromarket offering QuickEats?

<p>Grab-and-go products with low-contact options. (B)</p> Signup and view all the answers

How is customer experience enhanced by AWM's Smart Shelf?

<p>By providing discounts on items previously handled. (C)</p> Signup and view all the answers

What aspect of shopping does AWM’s technology aim to replicate in physical stores?

<p>The personalization seen in online shopping. (C)</p> Signup and view all the answers

What advantage does the anonymous consumer behavior tracking offer retailers?

<p>Real-time advertising and pricing adjustments. (A)</p> Signup and view all the answers

Which statement accurately reflects the adaptability of Acrelec’s and AWM's systems?

<p>They can be implemented across various store sizes and formats. (B)</p> Signup and view all the answers

In addition to convenience, what is a significant benefit of the QuickEats model?

<p>Low-contact shopping experience. (B)</p> Signup and view all the answers

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Flashcards

Smart Stores

Retailers are using technology to enhance the in-store experience and attract customers back to physical stores, even with social distancing.

Acrelec Curbside Pickup System

A system by Acrelec that helps retailers manage curbside pickups by allowing customers to notify the store of their arrival using a smartphone app.

Smart Shelves

Smart shelves are equipped with sensors, cameras, and RFID readers to interact with shoppers and personalize their shopping experience.

Smart Shelf by AWM

Smart Shelf by AWM allows retailers to track product availability in real-time, identify restocking needs, and engage customers with targeted marketing.

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AWM Frictionless

This system uses digital shelving and object recognition cameras to track customer purchases and allow them to leave without traditional checkout.

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Digital Account Charging

Customers' purchases are automatically tracked and charged to their digital accounts based on their mobile device and facial recognition.

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Improved Operational Efficiency

Using technology to improve operational efficiency for retailers, such as by tracking product availability for restocking.

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Personalized Shopping Experience

Smart stores are using technology to personalize the shopping experience and provide information and recommendations to customers.

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Streamlined Curbside Pickups (Acrelec)

Acrelec's system helps retailers manage customer arrivals and parking more efficiently for curbside pickups. It uses object-recognition cameras and real-time estimation to minimize waiting times.

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Smart Shelf Technology (AWM)

AWM's Smart Shelf tracks product availability in real-time, alerting retailers when shelves need restocking. It reduces manual inventory checks and improves supply chain efficiency.

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Frictionless Shopping (AWM Frictionless)

AWM Frictionless removes the need for cashiers. It uses facial recognition and digital accounts for automated payment and receipt generation. Customers simply walk out with their purchases.

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Behavior Tracking and Marketing (AWM)

AWM's system tracks how customers interact with products. This data allows retailers to set dynamic prices, create personalized promotions, and target marketing campaigns.

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Flexibility Across Formats

Both Acrelec's and AWM's systems are designed to work in different store sizes and formats, from small micromarkets to large retailers.

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Reduced Waiting Times (Acrelec)

Acrelec's system helps manage customer arrivals and parking locations for curbside pickups, minimizing wait times and reducing frustration.

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Personalized Shopping (AWM Smart Shelf)

AWM's Smart Shelf personalizes the shopping experience by offering discounts on items customers have previously shown interest in.

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Enhanced Convenience (AWM Frictionless)

AWM Frictionless offers a fast and convenient way to shop by eliminating the need for lines, cashiers, and physical payment.

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Product Discovery (AWM)

AWM's system helps customers easily find products within the store through digital signage and mobile app connections.

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Real-Time Promotions

The systems can track customer behavior and create dynamic promotions, offering discounts or product suggestions in real-time, providing a personalized shopping experience.

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Study Notes

Smart Store Technologies: Impact on Retail Operations and Customer Experience

  • Acrelec's Curbside Pickup System:

    • Enables optimized curbside pickup management.
    • Estimates customer arrival times.
    • Uses object recognition for precise parking location identification.
    • Improves efficiency and reduces customer wait times.
    • Beneficial for large retailers, groceries, and home improvement stores.

  • AWM's Smart Shelf Technology:

    • Monitors product availability in real time.
    • Highlights shelves needing restocking.
    • Improves supply chain efficiency.
    • Enables real-time on-shelf marketing.
    • Links with mobile apps for product location assistance.
    • Offers personalized shopping experiences based on product selections.

  • AWM's Frictionless Shopping:

    • A cashierless checkout system.
    • Uses facial recognition and digital accounts for purchases.
    • Automates payment and receipt generation.
    • Speeds up the checkout process.
    • Minimizes contact and enhances safety.

  • AWM's Consumer Behavior Tracking:

    • Tracks customer interactions with products.
    • Provides data-driven insights.
    • Enables dynamic pricing and targeted marketing campaigns.
    • Directs customers to specific areas in the store using digital displays.

  • System Adaptability:

    • Both Acrelec and AWM systems can be implemented in various store formats (micromarkets to large retailers).

  • Impact on Customer Experience:

    • Acrelec: Reduces wait times for curbside pickups.
    • AWM: Creates personalized shopping experiences (via Smart Shelf).
    • Simplifies and speeds up checkout (via Frictionless).
    • Provides convenient product location tools (via mobile apps).
    • Enables real-time promotions.
    • Offers low-contact options (via AWM's QuickEats).

  • Personalization and Convenience:

    • The systems bridge the gap between online and offline shopping experiences.
    • They provide a more personalized approach that mimics online shopping features

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Description

Explore the various smart technologies reshaping retail operations and enhancing customer experiences. This quiz covers innovations like curbside pickup systems, smart shelves, and frictionless shopping that leverage AI and real-time data. Test your knowledge on how these advancements are transforming the retail landscape.

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