Podcast
Questions and Answers
What should you do after receiving the FSS -105 error?
What should you do after receiving the FSS -105 error?
What should be included when creating the SLE complaint after encountering the FSS -105 error?
What should be included when creating the SLE complaint after encountering the FSS -105 error?
What is the final step after creating the SLE complaint following the FSS -105 error?
What is the final step after creating the SLE complaint following the FSS -105 error?
After encountering the FSS -105 error, you should locate the SLE Procedure Card and create an SLE complaint by editing the Refer to Technician complaint you just created.
After encountering the FSS -105 error, you should locate the SLE Procedure Card and create an SLE complaint by editing the Refer to Technician complaint you just created.
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When encountering the FSS -105 error, you would add a new note explaining that you were able to locate the service.
When encountering the FSS -105 error, you would add a new note explaining that you were able to locate the service.
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The final step after creating the SLE complaint following the FSS -105 error is to inform the consumer about the SLE process.
The final step after creating the SLE complaint following the FSS -105 error is to inform the consumer about the SLE process.
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When encountering the FSS -105 error, you would simply add a new note that says that you were unable to locate ______.
When encountering the FSS -105 error, you would simply add a new note that says that you were unable to locate ______.
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The last step would be to save the complaint and explain the SLE process to the ______.
The last step would be to save the complaint and explain the SLE process to the ______.
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This message should prompt you to now locate the SLE Procedure Card and create an SLE complaint by editing the Refer to Technician complaint you just created. You would simply add a new note that says that you were unable to locate ______.
This message should prompt you to now locate the SLE Procedure Card and create an SLE complaint by editing the Refer to Technician complaint you just created. You would simply add a new note that says that you were unable to locate ______.
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Which of the following items would NOT be classified as a consumable item?
Which of the following items would NOT be classified as a consumable item?
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What type of conditions would be excluded from coverage under a warranty?
What type of conditions would be excluded from coverage under a warranty?
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Which scenario would invalidate a warranty for a product?
Which scenario would invalidate a warranty for a product?
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Which of the following is categorized as a consequence of unauthorized repair?
Which of the following is categorized as a consequence of unauthorized repair?
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Which of the following describes consequential damages?
Which of the following describes consequential damages?
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What types of appliances are eligible for coverage under ESA?
What types of appliances are eligible for coverage under ESA?
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Which of the following describes functional parts in the context of ESA coverage?
Which of the following describes functional parts in the context of ESA coverage?
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Which type of damage is not covered under ESA?
Which type of damage is not covered under ESA?
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What are consumable parts as mentioned in ESA coverage?
What are consumable parts as mentioned in ESA coverage?
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Which scenario would likely result in service not being covered by ESA?
Which scenario would likely result in service not being covered by ESA?
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What should you consider when determining if a product is eligible for ESA?
What should you consider when determining if a product is eligible for ESA?
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Which of the following parts would be classified as non-functional?
Which of the following parts would be classified as non-functional?
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Which of the following is NOT a reason for service to be excluded under ESA?
Which of the following is NOT a reason for service to be excluded under ESA?
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Study Notes
ESA Coverage
- ESA (Extended Service Agreement) covers Frigidaire, Frigidaire Gallery, Affinity, Professional series, Electrolux, Electrolux Icon, White Westinghouse, Gibson, and Tappan appliances for domestic use.
- ESA provides coverage for replacing functional parts or replacing the entire product if needed.
- ESA covers repairs for operational or mechanical breakdowns of the appliance as originally specified in the contract.
Functional Parts
- Functional parts are critical to the appliance's operation.
- These parts are typically mechanical, electrical, or other components essential for the appliance to function.
Non-Covered Items
- Non-functional, cosmetic, and consumable parts are not covered by ESA.
- Consumable parts are expected to wear out during the product's lifetime, regardless of whether they are consumer replaceable.
- Non-functional parts enhance functionality but are not essential for the appliance to operate.
Examples of Non-Covered Parts
- Plastics
- Internal and external finishes
- Knobs
- Dials
- Light bulbs
- Air and water filters
- Hoses
- Gas or electrical connections
Other Non-Covered Situations
- Service needed due to alterations or repairs by unauthorized technicians.
- Damage or failure resulting from negligence, improper maintenance, misuse, abuse, vandalism, theft, fire, flood, wind, freezing, power surges, power failure, improper connections, acts of war, or acts of God.
- Improper storage or ventilation leading to service needs.
- Installation hindering normal service, including inaccessible products or parts.
- Products used in recreational vehicles or in industrial or commercial settings (excluding single-family dwellings).
- Cosmetic damage (scratches, dents, rust, stains).
- Non-functional parts (small plastic parts, internal/external finishes, knobs, dials).
- Expendable or lost items (shelves, racks).
- Consumable items (light bulbs, air/water filters, hoses, gas/electrical connections).
- Operational or mechanical failures covered by manufacturer's warranty or recall.
- Operational or mechanical failures not reported before the contract expires.
- Normal, periodic, or preventive maintenance, including consumer education and cleaning.
- Pre-existing conditions before the coverage effective date.
- Products with a removed, defaced, or illegible serial tag.
- Damage resulting from unauthorized repair, delivery/removal issues, improper installation/setup, or misuse/abuse (intentional or unintentional).
- Consequential or incidental damages (including food loss) due to product failure or delays in parts/services.
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Description
Learn about creating an SLE complaint by editing a Refer to Technician complaint and following the SLE Procedure Card. This includes adding a note about being unable to locate service, referring to SLE, and explaining the SLE process to the consumer.
