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SLE Procedure Card and Complaint Creation
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SLE Procedure Card and Complaint Creation

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Questions and Answers

What should you do after receiving the FSS -105 error?

  • Close the complaint and inform the consumer that no service is available.
  • Wait for the servicer to contact the consumer before taking any action.
  • Inform the consumer about the error and suggest them to contact the servicer directly.
  • Locate the SLE Procedure Card and create a new complaint for the consumer. (correct)

    • What should be included when creating the SLE complaint after encountering the FSS -105 error?

  • The timeframe for the servicer to contact the consumer.
  • A new note indicating that the consumer was referred to SLE and the timeframe for SLE to contact the consumer. (correct)
  • A note explaining the error message received.
  • A statement indicating that the complaint has been resolved.

    • What is the final step after creating the SLE complaint following the FSS -105 error?

  • Wait for further instructions from the servicer before taking any action.
  • Inform the consumer that no service is available and apologize for the inconvenience.
  • Close the complaint and offer a refund to the consumer.
  • Explain the SLE process to the consumer and save the complaint. (correct)

    • After encountering the FSS -105 error, you should locate the SLE Procedure Card and create an SLE complaint by editing the Refer to Technician complaint you just created.

    <p>True</p> Signup and view all the answers

    When encountering the FSS -105 error, you would add a new note explaining that you were able to locate the service.

    <p>False</p> Signup and view all the answers

    The final step after creating the SLE complaint following the FSS -105 error is to inform the consumer about the SLE process.

    <p>True</p> Signup and view all the answers

    When encountering the FSS -105 error, you would simply add a new note that says that you were unable to locate ______.

    <p>service</p> Signup and view all the answers

    The last step would be to save the complaint and explain the SLE process to the ______.

    <p>consumer</p> Signup and view all the answers

    This message should prompt you to now locate the SLE Procedure Card and create an SLE complaint by editing the Refer to Technician complaint you just created. You would simply add a new note that says that you were unable to locate ______.

    <p>service</p> Signup and view all the answers

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