Skiing Through Time
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Questions and Answers

Which organization recognizes many types of competitive skiing events?

  • United Nations (UN)
  • International Ski Federation (FIS) (correct)
  • International Olympic Committee (IOC)
  • World Health Organization (WHO)

How long has skiing been practiced?

  • Over 500 years
  • Over 100 centuries
  • Over 1,000 years
  • Over 5,000 years (correct)

What does the word 'ski' mean in Old Norse?

  • To compete in winter sports
  • To split piece of wood or firewood (correct)
  • To transport
  • To glide on snow

What type of skis were used in northern Finland and Sweden until the late 19th century?

<p>Asymmetrical skis (C)</p> Signup and view all the answers

What was the purpose of the shorter ski worn on one foot?

<p>For kicking (D)</p> Signup and view all the answers

What percentage of all incoming customer inquiries has DigitalGenius resolved over the last 9 months?

<p>60% (A)</p> Signup and view all the answers

How much more customer inquiries is On Running handling now compared to before?

<p>250% (A)</p> Signup and view all the answers

By how much has the Happiness Delivery team's productivity doubled according to the text?

<p>100% (C)</p> Signup and view all the answers

What has DigitalGenius helped On Running to continue doing without sacrificing the customer experience?

<p>Maintain quality (C)</p> Signup and view all the answers

According to Verena, Head of Customer Experience, how much has DigitalGenius reduced the customer wait time by?

<p>93% (C)</p> Signup and view all the answers

What solution did On Running turn to when their customer service team became overwhelmed?

<p>AI</p> Signup and view all the answers

What has DigitalGenius given back to On Running in terms of their inbox control?

<p>Reduced customer wait time by 93%</p> Signup and view all the answers

How much has the Happiness Delivery team's productivity doubled according to the text?

<p>Doubled</p> Signup and view all the answers

By what percentage has DigitalGenius resolved all incoming customer inquiries over the last 9 months?

<p>60%</p> Signup and view all the answers

How much more customer inquiries is On Running handling now compared to before?

<p>250% more</p> Signup and view all the answers

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