Singapore Taxi Driver Guidelines

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Questions and Answers

Which of the following is NOT considered an operating cost for a leased private hire car?

  • Traffic fine
  • Car rental (correct)
  • Medisave contribution
  • Fuel

In Singapore, a ride-hail service allows passengers to do which of the following?

  • Pre-book a taxi or a private hire car via ride-hailing apps or phone calls (correct)
  • Flag down a private hire car at a taxi stand
  • Flag down a taxi at a bus depot
  • Flag down a taxi at a taxi stand, taxi stop, or by the roadside

Which action is NOT appropriate for Point-to-Point transport service drivers?

  • Overcharge
  • Read or send SMS while taxi is in motion
  • Start an argument with a passenger
  • All of the above (correct)

How can a street-hail taxi service be accessed in Singapore?

<p>Flagged down for hire from the street, by the roadside, or at a taxi stand (D)</p> Signup and view all the answers

What characterizes the typical operating environment for street-hail and ride-hail services?

<p>Driving for long hours, potentially tiring and uncomfortable, especially during peak hours or traffic congestion. (B)</p> Signup and view all the answers

Which of the following is an example of defensive driving practices for street-hail or ride-hail drivers to avoid accidents?

<p>Do not tailgate, reduce speed when the road surface is wet, keep a safe distance, and observe the two-second rule (D)</p> Signup and view all the answers

In the event of an accident causing injuries where the car behind you is at fault, what steps should you take?

<p>Carry out all the above actions (C)</p> Signup and view all the answers

When approaching a road hump, what should a driver do for the safety and comfort of the passenger?

<p>Slow down, drive carefully over the road humps and do not overtake (B)</p> Signup and view all the answers

Under what circumstances is using a mobile handphone while driving considered an offense?

<p>The driver is using any function of the mobile communication device (C)</p> Signup and view all the answers

Which of the following is a symptom of diabetes?

<p>All of the above (D)</p> Signup and view all the answers

To effectively manage diabetes, which of the following is recommended?

<p>Regular medical check-up (B)</p> Signup and view all the answers

How should you maintain the cleanliness of your taxi or private hire car?

<p>All of the above (D)</p> Signup and view all the answers

What should you NOT do when your vehicle's engine is overheated?

<p>Open the radiator cap with a piece of cloth and fill it with water or coolant (D)</p> Signup and view all the answers

How can fatigue be reduced during long hours of driving?

<p>Have regular breaks and do more stretching exercises (B)</p> Signup and view all the answers

What steps should be taken if an accident occurs and causes injuries?

<p>All the above (A)</p> Signup and view all the answers

What should you do if you observe a potential passenger behaving erratically is hailing your taxi from a short distance?

<p>For safety reason, I will not pick up the passenger. (C)</p> Signup and view all the answers

What should you do when you notice your passenger is carrying bulky or heavy luggage?

<p>Get out of the car and offer your help (A)</p> Signup and view all the answers

If the passenger in your taxi disagrees with your proposed route, what should you do?

<p>Ask the passenger which route he/she would prefer, if it is not yours (D)</p> Signup and view all the answers

When you have reached the destination

<p>Do all the above action (C)</p> Signup and view all the answers

What should you say to passenger before he or she alights from your taxi or car with her baby?

<p>&quot;Sir/Mdm, be careful. I will get the stroller for you.&quot; (B)</p> Signup and view all the answers

Flashcards

Non-operating Cost

Costs such as fuel and car rental are operating costs. Medisave contributions are non-operating costs.

Ride-hail Service

A ride-hail service involves pre-booking a taxi or private hire car through ride-hailing apps or phone calls.

Driver's 'Do Nots'

Point-to-point transport service drivers should not overcharge or use their phone while driving.

Defensive Driving

Avoid tailgating, reduce speed in wet conditions, keep a safe distance, and observe the two-second rule.

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Accident Procedure

If an accident occurs, stay calm, call the police for injuries, and inform your operator and insurance company.

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Road Hump Approach

Approach road humps slowly, carefully, and without overtaking to ensure passenger comfort and safety.

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Mobile Phone Use & Driving

Using a mobile phone while driving is an offence whether one hand is holding the device or using any function of it.

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Symptoms of Diabetes

Frequent urination, thirst, and hunger, or numbness in hands or feet.

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Diabetes Management

Regular medical check-ups help to manage diabetes, not smoking, overeating or drinking excessively.

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Taxi Cleanliness

Wash the exterior and wipe cleaned and sanitized the car interior and clear all waste.

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Overheated Engine Precautions

Never open the radiator cap with a cloth and add water or coolant if the engine is overheated.

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Reduce Driving Fatigue

Regular breaks and stretching exercises, not more coffee, more rice or medicated oil.

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Accident Response

Call the police/ambulance and inform your company.

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Erratic Passenger

For safety reasons, do not offer help.

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Route Disagreement

Ask for the passenger's preferred route, if it's not too far.

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At The Destination

Stop where the passenger alight safely, stop the fare display and collect payment.

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Baby Trolley

Sir/Madam, be careful. I will get the stroller for you.

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Passengers In Wheelchairs

Don't help place the wheelchair in the boot.

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National Security

Be Vigilant

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Disobeying Traffic Light

Demerit points, not warning, fine or prison

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Study Notes

  • The following are study notes based on the provided mock test

Operating Costs

  • Car rental is not an operating cost for a leased private hire car
  • Fuel and traffic fines are operating costs

Ride-hail Services in Singapore

  • A ride-hail service is one where individuals can pre-book a taxi or private hire car via ride-hailing apps or phone calls
  • Ride hail services do not allow passengers to flag down a taxi from taxi stands, taxi stops, or by the roadsides
  • Avoid flagging down taxis at bus depots

Point-to-Point Transport Service Drivers

  • Point-to-Point transport service drivers should avoid overcharging passengers
  • Point-to-Point transport service drivers should avoid starting arguments with passengers
  • Drivers should avoid reading or sending SMS messages while the taxi is in motion

Street-Hail Taxi Services in Singapore

  • Street-hail taxi services allow passengers to flag down a taxi from the street, roadside, or a taxi stand
  • Apps and calling is not allowed in street hail taxi services

Operating Environment for Street-Hail and Ride-Hail Services

  • Driving for long hours can be tiring and uncomfortable, especially during peak hour or rush hour or traffic congestion on roads
  • Drivers should not be allowed to pick and choose their customers
  • Obey all traffic rules at all times

Defensive Driving Practices

  • As a street-hail or ride-hail driver, defensive driving practices include not tailgating
  • Reduce speed when the road surface is wet and keeps a safe distance and observes the two-second rule
  • Talking to the passenger nonstop and failure to concentrate on driving should be avoided
  • Don't use a mobile phone while driving

Actions Following an Accident

  • In the event of an accident causing injuries that is caused by the car behind, you should do the following
  • Stay calm
  • Call the police at 999 or 995 for ambulance if someone is hurt
  • Inform the operator company and the insurance company of the accident
  • Carry out all actions to secure the scene

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