Shopee Invoice Viewing and Downloading

Viewing and Downloading Shopee Invoices

• Buyers can view a summarized version of the invoice by clicking the 'View' button under Order Details.
• Buyers can request the invoice to be sent to their email address by clicking the 'Send' button.
• Buyers can access the invoice in PDF format by clicking the 'View E-Invoice' button on the Order Details page.
• The PDF invoice can be downloaded from the Order Details page.

Returns and Refunds Related Issues

• The approach to handling returns and refunds related issues varies depending on the specific case.
• General inquiries can often be resolved by the agent, who will advise the user accordingly and close the case.
• Issues that require further assistance are escalated to the relevant team, with the agent performing task escalation or raising a JIRA ticket if necessary.

Shopee International Platform (SIP)

• A feature that allows sellers to sell on overseas Shopee platforms and promote products internationally.
• Currently serves 4 countries: Singapore, Philippines, Thailand, and Chile.
• Enables sellers to expand operations and consumer outreach to potentially sell to 6 different countries using localized Shopee platforms.
• Offers value-added cross-border services, including: • Logistics support • Payment arrangements • Customer service arrangements
• These services are provided at no additional cost.
• Allows sellers to engage in local selling experiences without setting up an overseas business office.

SIP Opt-Out Option for Sellers

• Sellers have the option to opt out of SIP (Seller Identification Program).
• To exercise this option, sellers must submit a specific form, which is available at the provided URL.
• The form can be accessed via the link: https://docs.google.com/forms/d/e/1FAIpQLScvGMOVQU07VneZZ5130j78UU7yswdb1dFmP00Bjck2jdR4qQ/viewform.