Podcast
Questions and Answers
What can sellers do if they do not want to participate in SIP?
What can sellers do if they do not want to participate in SIP?
What is the purpose of the provided Google form link?
What is the purpose of the provided Google form link?
What is the primary function of the Google form link?
What is the primary function of the Google form link?
What action is required for sellers to opt out from SIP?
What action is required for sellers to opt out from SIP?
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What is necessary for a seller to successfully opt out from SIP?
What is necessary for a seller to successfully opt out from SIP?
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Study Notes
Viewing and Downloading Shopee Invoices
- Buyers can view a summarized version of the invoice by clicking the 'View' button under Order Details.
- Buyers can request the invoice to be sent to their email address by clicking the 'Send' button.
- Buyers can access the invoice in PDF format by clicking the 'View E-Invoice' button on the Order Details page.
- The PDF invoice can be downloaded from the Order Details page.
Returns and Refunds Related Issues
- The approach to handling returns and refunds related issues varies depending on the specific case.
- General inquiries can often be resolved by the agent, who will advise the user accordingly and close the case.
- Issues that require further assistance are escalated to the relevant team, with the agent performing task escalation or raising a JIRA ticket if necessary.
Shopee International Platform (SIP)
- A feature that allows sellers to sell on overseas Shopee platforms and promote products internationally.
- Currently serves 4 countries: Singapore, Philippines, Thailand, and Chile.
- Enables sellers to expand operations and consumer outreach to potentially sell to 6 different countries using localized Shopee platforms.
- Offers value-added cross-border services, including: • Logistics support • Payment arrangements • Customer service arrangements
- These services are provided at no additional cost.
- Allows sellers to engage in local selling experiences without setting up an overseas business office.
SIP Opt-Out Option for Sellers
- Sellers have the option to opt out of SIP (Seller Identification Program).
- To exercise this option, sellers must submit a specific form, which is available at the provided URL.
- The form can be accessed via the link: https://docs.google.com/forms/d/e/1FAIpQLScvGMOVQU07VneZZ5130j78UU7yswdb1dFmP00Bjck2jdR4qQ/viewform.
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Description
This quiz covers how buyers can view and download invoices on Shopee, including steps to access and receive invoices via email.
