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13 Questions

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6.6

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Questions and Answers

Which option allows agents to trade shifts directly with the system?

System-enabled trade feature (correct)

Exclusive trade requests for colleagues

Manual shift assignment

Toggling the Business Units feature

What is a function of the Shift Trades dashboard?

To automatically approve all shift trade requests

To provide live viewing capabilities for all agents

To manage agent workload distributions

To monitor submitted, approved, and denied requests (correct)

What is recommended to improve operational efficiency in shift trading?

Implement lengthy approval processes

Limit trade requests to only senior agents

Enable manual reviews for each request

Set clear constraints for matching criteria (correct)

How can administrators increase efficiency in shift trade approvals?

Enable auto-review for qualifying requests Signup and view all the answers

What aspect of shift trading does the conclusion emphasize?

Operational stability and agent work-life balance Signup and view all the answers

What is one of the key features of shift trading in Genesys Cloud?

Agents can trade shifts with any agents. Signup and view all the answers

What is required for a supervisor to manage shift trading?

Workforce Management > Alternative Shifts > Edit Signup and view all the answers

Which of the following is NOT a step to enable shift trading?

Disable Direct Trade Requests Signup and view all the answers

What criteria must be met for agents to effectively trade shifts?

Agents must have the same queue memberships. Signup and view all the answers

Which aspect of shift trading enhances agent flexibility?

Ability to trade shifts with any agents. Signup and view all the answers

What can administrators configure in relation to shift trading?

The eligibility criteria for shifts trades. Signup and view all the answers

What is the primary purpose of shift trade rules?

To ensure fairness and compliance in shift trading. Signup and view all the answers

Under what time frame can agents trade future shifts?

Within a six-week window. Signup and view all the answers

6.6