6.6

Allows agents to swap shifts with a specific colleague, providing flexibility and control.

Enables agents to trade shifts directly with the system for short-notice changes or conflicts, allowing for quick adjustments.

A central location for administrators to monitor and manage shift trade requests, providing insights into activity and trends.

Setting clear parameters for shift trades helps ensure operational efficiency and minimizes disruptions.

Automating approvals for shift trade requests that meet predefined rules saves time and resources.

A feature that allows agents to exchange work shifts with other agents, enhancing flexibility and work-life balance while ensuring operational needs are met.

The ability for agents to trade shifts with chosen individuals, offering more targeted flexibility.

Conditions set to ensure fairness and operational efficiency during shift trades, such as matching agent skills and queue memberships.

The ability to swap shifts with any available agent within a defined time window, promoting a more open and flexible trading environment.

A setting that allows the system to automatically approve shift trades that meet the established constraints, streamlining the process.

Permissions required for supervisors to manage and oversee shift trading features.

Guidelines that define permissible shift trades and ensure compliance with policies.

This tab found in Management Units allows administrators to configure and enable shift trading within specific units.