Podcast
Questions and Answers
In which order are the side plate and cutlery usually placed on a serving trolley?
In which order are the side plate and cutlery usually placed on a serving trolley?
- Dinner knife, demitasse, dinner fork
- Dinner knife, dinner fork, demitasse (correct)
- Dinner fork, dinner knife, demitasse
- Demitasse, dinner fork, dinner knife
When setting up a tray or trolley, where should the flower vase or centerpiece be placed?
When setting up a tray or trolley, where should the flower vase or centerpiece be placed?
- On top of the water pitcher.
- In the center of the trolley.
- At the side of the trolley. (correct)
- Next to the bill folder.
After knocking and entering a guest's room, what is the FIRST action a room service attendant should perform?
After knocking and entering a guest's room, what is the FIRST action a room service attendant should perform?
- Introduce yourself. (correct)
- Confirm the guest's order details.
- Ask where the guest would like the food to be set up.
- Offer additional services.
What does the '3 S's' refer to when clearing a table during bussing?
What does the '3 S's' refer to when clearing a table during bussing?
In what order should a room service attendant present the bill and process payment?
In what order should a room service attendant present the bill and process payment?
Which of the following is NOT a typical additional service offered by room service after setting up the food?
Which of the following is NOT a typical additional service offered by room service after setting up the food?
What is the correct protocol for a room service attendant upon returning to buss out soiled dishes?
What is the correct protocol for a room service attendant upon returning to buss out soiled dishes?
A guest pays their bill with cash. What should the room service attendant do after receiving the payment?
A guest pays their bill with cash. What should the room service attendant do after receiving the payment?
During the room service sequence, when should the staff ask about the preferred time to clear the soiled dishes?
During the room service sequence, when should the staff ask about the preferred time to clear the soiled dishes?
What is the purpose of putting a food cover on a dinner plate when setting up trays or trolleys?
What is the purpose of putting a food cover on a dinner plate when setting up trays or trolleys?
Flashcards
Flower vase/centerpiece placement
Flower vase/centerpiece placement
First, arrange the flower vase or centerpiece on the side of the trolley.
Salt and pepper placement
Salt and pepper placement
Next, place the salt and pepper shakers near the flower vase.
Side plate & cutlery
Side plate & cutlery
Positioned after the salt and pepper.
Bread plate with butter spreader
Bread plate with butter spreader
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Salad plate placement
Salad plate placement
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Cup and saucer placement
Cup and saucer placement
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Coffee creamer
Coffee creamer
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Teapot placement
Teapot placement
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Water pitcher placement
Water pitcher placement
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Water goblet placement
Water goblet placement
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Study Notes
Setting Up Trays and Trolleys
- The following are the recommended steps for setting up trays and trolleys for food and beverage service
- Begin by placing a flower vase or centerpiece on the side of the trolley
- Put the salt and pepper shakers next to the flower vase
- Add the side plate and cutlery, including the dinner knife, fork, and demitasse
- Put bread plate and butter spreader
- Next, put salad plate
- Put cup and saucer
- Put coffee creamer
- Put teapot
- Put water pitcher
- Put water goblet
- Put high ball glass with cover
- Put main course (Dinner Plate)
- Put food cover
- Put placemat
- Put bill folder
- Put table napkin
Presenting and Serving Food and Beverage Service Orders
- The following is the procedure for presenting and serving food and beverage service orders to a guest
- Knock on the door three times
- Introduce yourself once the door is open
- Confirm the name of the person who ordered the food, as well as the food they ordered
- Ask the guest where they would like the food to be set up once you are inside the room
- Inform the guest when the setup is ready; especially if they prefer the table to be used
- Inquire whether the guest requires any additional services such as filling the water goblet, serving fruits, or offering coffee or tea
- Offer amenities
- Ask about the preferred time for cleaning the soiled dishes
Bussing Out Soiled Dishes and Presenting the Bill
- Return to buss out soiled dishes at the expected time
- Clear the table, using the 3'S in cleaning: Segregate, Scrape, and Stock
- Return at the agreed upon time
- Present the bill, process the payment, and return the change
- Thank the guest and say goodbye
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