Servizio Lost & Found e Baggage Tracking
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Questions and Answers

Qual è la funzione principale del servizio Lost & Found?

  • Organizzare i voli
  • Prenotare hotel
  • Gestire i problemi con i bagagli registrati (correct)
  • Vendere biglietti aerei

    • Il sistema World Tracer è utilizzato solo per identificare i bagagli smarriti.

    False

    Cosa deve fornire un passeggero al Lost & Found per completare una PIR?

    Scontrini e carta d'imbarco

    Il bagaglio viene descritto utilizzando la ________ IATA.

    <p>Baggage Chart</p> Signup and view all the answers

    Abbina le seguenti tipologie di bagagli alle loro caratteristiche:

    <p>Bagaglio disguidato = Non ha viaggiato con il passeggero e viene inviato a destinazione con un'etichetta RUSH Bagaglio found = È stato spedito verso la destinazione sbagliata, ma viene rinviato con la procedura RUSH Bagaglio danneggiato = Ha subito danni durante il trasporto</p> Signup and view all the answers

    Quale delle seguenti è una causa comune di perdita del bagaglio?

    <p>Perso l'etichetta o caduto dal carrello</p> Signup and view all the answers

    Il sistema World Tracer non è collegato al sistema DCS.

    <p>False</p> Signup and view all the answers

    Quando il bagaglio viene trovato, viene portato al ________.

    <p>Lost &amp; Found</p> Signup and view all the answers

    Study Notes

    Lost & Found Service

    • A service located near baggage claim areas for lost or damaged checked baggage.
    • Managed by airlines or airport handling companies.

    World Tracer

    • An automated system used by airlines to track lost luggage.
    • Connected to the Departure Control System (DCS).
    • Provides global tracking of baggage.

    Passenger Procedure

    • Baggage Retrieval: Passenger retrieves luggage from the baggage claim belt.
    • Problem with Baggage: If not found, passenger goes to the airline's Lost & Found.
    • Documentation: Passenger provides boarding pass and receipts to create a Property Irregularity Report (PIR) for lost baggage information.
    • Baggage Description: Passenger details color, zippers, wheels, shape, etc., on the PIR form.
    • Unique Identification Number: The World Tracer system generates a unique code to track the bag.

    Common Reasons for Lost Baggage

    • Not loaded at the departure airport.
    • Issues in the baggage sorting system.
    • Luggage tag falls off or drops from the baggage cart.
    • Incorrect flight or layover delay.

    Found Baggage Procedure

    • The found baggage goes to the Lost & Found.
    • A record is created in the World Tracer system.
    • If a match is found, the luggage is returned to the owner.

    Baggage Identification Chart

    • An international chart for describing luggage.
    • Categories: Color (code), Closure type (code), Material&Accessories (code).

    Types of Baggage in Lost & Found

    • Disguido: Baggage not traveling with the passenger; delivered to destination using "RUSH" label.
    • Found: Baggage delivered to the wrong destination then sent back to the correct one using "RUSH" label..
    • On hand: Baggage found without a tag or not collected at the carousel.
    • Lost: Baggage not found after 21 days, and compensation maybe available from the airline.
    • Damaged: The passenger reports damage and files a claim with the Lost & Found within 7 days.

    Lost & Found Operations

    • Service: Lost and damaged baggage assistance.
    • Location: Near baggage claim areas.
    • System: World Tracer (linked to DCS) for global baggage tracking.
    • Procedures: Arrival, reporting to Lost & Found, filling out PIR, describing the luggage, generating unique tracking codes.

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    Related Documents

    Lost&Found PDF

    Description

    Scopri come funziona il servizio Lost & Found presso gli aeroporti e il ruolo del sistema World Tracer nel tracciamento dei bagagli smarriti. Impara le procedure che i passeggeri devono seguire per recuperare i loro effetti personali e le motivazioni più comuni per cui i bagagli vengono persi. Preparati a capire meglio come funziona il processo di smarrimento bagagli.

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