Servizi Aeroportuali e Gestione Bagagli

Study Notes

A service near baggage claim in the arrivals area, dealing with registered baggage issues (missing or damaged baggage).
Managed by airlines or airport handling companies.

A computerized system used by airlines to locate and manage lost baggage, linked to the Departure Control System (DCS).
Aids in tracing baggage worldwide.

Baggage Retrieval: Passenger goes to the baggage claim belt to pick up their baggage.
Baggage Problem: If lost, they go to the airline's Lost & Found.
Documentation: Operator records details like boarding passes and receipts to complete a Property Irregularity Report (PIR).
Baggage Identification: Passenger describes the luggage (e.g., color, wheels, shape) to help with identification.
Detailed Description: Passenger provides complete details (e.g., colour, zippers, wheels, shape) to complete the PIR.
Unique Tracking Number: The World Tracer system produces a unique code to track the baggage.

Baggage taken to Lost & Found.
A record is created in the World Tracer system.
If a match is found, the airline notifies the passenger, and the baggage is returned.

An international card for describing luggage.
Key categories:
- Color (two-letter code)
- Closure type (numerical code)
- Material and accessories (specific codes)

Misdirected Baggage: Did not travel with the passenger, sent to destination with a RUSH label.
Found Baggage: Wrong destination but sent back with the RUSH process.
Baggage on Hand: Unlabeled or not picked up at the belt.
Lost Baggage: Declared lost after 21 days without retrieval.
Damaged Baggage: Passenger files a claim at Lost & Found within 7 days to receive compensation.

Purpose: Handles lost or damaged baggage.
Location: Near baggage claim belts.
System: World Tracer (linked to DCS) for global baggage management.
Passenger Procedure:
- Arrive and retrieve luggage.
- Report to Lost & Found.
- Complete a PIR detailing the luggage.
- Generate a unique tracking code.