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Servicescape Design Elements Quiz

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What is the role of a Guestologist?

Optimally managing a service organization based on customer profiles

Analyzing customer feedback and preferences (correct)

Understanding the guest's behaviors, needs, and expectations in a service environment

Planning the design and layout of service establishments

What is the basic definition of Guestology according to Bruce Laval?

Optimally managing a service organization based on customer profiles

Understanding the guest's behaviors, needs, and expectations in a service environment (correct)

The scientific study of customer feedback and satisfaction

Planning the design and layout of service establishments

What is the characteristic of Lean Servicescape establishment design?

Highly themed and decorative

Simple and minimalistic (correct)

Elaborate and luxurious

Traditional and conventional

What does Guestology primarily focus on?

<p>Understanding customer behaviors and preferences (C)</p> Signup and view all the answers

What should companies make it a practice to inquire from their customers?

<p>Whether they have met their expectations and their preferences (A)</p> Signup and view all the answers

Servicescape Design Elements Quiz

Choose a study mode

Podcast

Questions and Answers

What is the role of a Guestologist?

What is the basic definition of Guestology according to Bruce Laval?

What is the characteristic of Lean Servicescape establishment design?

What does Guestology primarily focus on?

What should companies make it a practice to inquire from their customers?

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