5 Questions
What is the role of a Guestologist?
Analyzing customer feedback and preferences
What is the basic definition of Guestology according to Bruce Laval?
Understanding the guest's behaviors, needs, and expectations in a service environment
What is the characteristic of Lean Servicescape establishment design?
Simple and minimalistic
What does Guestology primarily focus on?
Understanding customer behaviors and preferences
What should companies make it a practice to inquire from their customers?
Whether they have met their expectations and their preferences
Test your knowledge of servicescape design elements and concepts with this quiz. Explore topics such as spatial layout, functionality, signs, symbols, artifacts, ambient conditions, and types of servicescape. From lean, minimalistic designs to elaborate and thematic establishments, this quiz covers it all. Whether you're studying guestology or simply interested in establishment design, this quiz will challenge and expand your understanding.
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