Servicescape Design Elements Quiz

Optimally managing a service organization based on customer profiles

Analyzing customer feedback and preferences (correct)

Understanding the guest's behaviors, needs, and expectations in a service environment

Planning the design and layout of service establishments

Optimally managing a service organization based on customer profiles

Understanding the guest's behaviors, needs, and expectations in a service environment (correct)

The scientific study of customer feedback and satisfaction

Planning the design and layout of service establishments

Highly themed and decorative

Simple and minimalistic (correct)

Elaborate and luxurious

Traditional and conventional

<p>Understanding customer behaviors and preferences</p> Signup and view all the answers

<p>Whether they have met their expectations and their preferences</p> Signup and view all the answers