ServiceNow Service Catalog Quiz

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Questions and Answers

What is the role required to manage Service Catalogs besides the admin role?

workflow_admin

catalog_admin (correct)

catalog_manager

service_owner

Which step is NOT part of the general overview for setting up a Knowledge Base and approval workflows?

Publish the Knowledge Base immediately (correct)

Create a group to manage the KB approvals

Create User Criteria

Assign the [knowledge_manager] role

Which variable type is NOT commonly used in Service Catalog Variables?

Select Box

Single Line Text

Image Upload (correct)

Multiple Choice

What is the first base Workflow provided in the ServiceNow baseline instance during training?

Approval Publish Signup and view all the answers

Which path in the All Menu is used to create or modify Catalog Items and variables?

All > Service Catalog > Maintain Items Signup and view all the answers

Which path in the All Menu should you follow to access the Employee Center?

All > Self-Service > Employee Center Signup and view all the answers

What are two mandatory fields required for creating an Incident?

Caller and Short Description Signup and view all the answers

Which of the following statements differentiates Work Notes from Additional Comments?

Work Notes are internal, Additional Comments are visible to customers. Signup and view all the answers

What is the correct sequence to create a new Incident from the All Menu?

All > Incident > Create New Signup and view all the answers

Which common field types can you find in Forms?

Choice, Date/Time, String Signup and view all the answers

Which of the following accurately completes the statement: 'Everything in ServiceNow ___ a record in a table.'?

is organized as Signup and view all the answers

What action does the 'Save' option perform in a Form view?

Saves the record and remains on the same page Signup and view all the answers

What are the two methods available to configure a form?

Form Design and Form Layout Signup and view all the answers

Which statement accurately describes the dot-walking feature in forms?

You can dot-walk to fields only when using Form Layout. Signup and view all the answers

What happens to the form when the Application Scope is not accurate?

The form turns pink and is non-interactive. Signup and view all the answers

What is the first step when personalizing a form in Workspace view?

Click the jump to navigation icon and select Personalize Form. Signup and view all the answers

Which component of Form Design displays the fields and allows for filtering?

Field Navigator Signup and view all the answers

How can you disable users' ability to personalize a form?

Set the glide.ui.personalize_form.role to admin. Signup and view all the answers

Which of the following represents a key component of Form Design?

Page Header Signup and view all the answers

Which statement about editing Related Lists on a Form is correct?

Editing is done through the Configure menu under Related Lists. Signup and view all the answers

What is the primary role of a formatter in the context of a form?

To enhance the visual layout of form fields. Signup and view all the answers

What is a necessary step to enable in-line editing in a Workspace List?

Enable glide.lists.inline_editing_enabled system property Signup and view all the answers

Which of the following correctly describes an Application/Module list in Classic view?

It is equivalent to a UX List in a Workspace. Signup and view all the answers

What are the high-level steps in the process of building a new Category and UX List in UI Builder?

Configure List Category, Configure UX List, Make List Visible Signup and view all the answers

What must be established for a UX List to be visible?

All of these must be established Signup and view all the answers

Where do you go to edit data directly within a Workspace?

Click the Open Preview icon and Update fields Signup and view all the answers

What happens if the Application Scope is incorrectly set before accessing UI Builder?

You will not be able to edit/create new UX Lists Signup and view all the answers

What does a form do in the context of a Workspace?

Displays information from a single record on a table Signup and view all the answers

Which module under the Now Experience Framework application should you use to build new Categories and UX Lists?

UI Builder Signup and view all the answers

What is the function of the More Options Menu in a list view?

To group records with the same column values Signup and view all the answers

Which action is NOT a part of making a UX List visible?

Add categories Signup and view all the answers

What characterizes a baseline implementation?

A set of installed applications prior to configuration or customization Signup and view all the answers

Which of the following best defines 'single-tenant' architecture?

Each customer has a separate instance with isolated data Signup and view all the answers

Which action describes customization in contrast to configuration?

Customization requires coding while configuration does not Signup and view all the answers

What does the All Menu path 'All > User Administration > Companies' allow you to manage?

Details of various companies linked to the instance Signup and view all the answers

Where can you find the system property to implement the dark theme?

All > System Properties > UI Settings Signup and view all the answers

What is the purpose of application scopes in ServiceNow?

To secure applications against unauthorized access Signup and view all the answers

Which instance type typically handles live operations?

Production Signup and view all the answers

Which path would you use to customize system properties?

All > System Properties > System Signup and view all the answers

What is the distinction between configuration and customization in ServiceNow?

Customization involves introducing new features, while configuration does not change functionalities Signup and view all the answers

Study Notes

ServiceNow Founder and CEO

Founder: Fred Luddy
Current CEO: Bill McDermott

ServiceNow Platform

Application Platform-as-a-Service (PaaS)
Hosted in the Cloud, companies don't need to manage equipment
Four base workflows: IT, Employee, Customer, Creator
Four interfaces: The Next Experience (Unified Navigation), Now Mobile App, Service Portal, Employee Center

Modernized Work Experience

Comprises 5 key areas: Customer Experience, Technology Excellence, Employee Experience, Operating Excellence, Build and Automate
Customer Experience modules: CSM (Customer Service Management), FSM (Field Service Management)
Technology Excellence modules: ITSM (IT Service Management), ITOM (IT Operations Management), Security Operations, IT Asset Management
Employee Experience modules: (not listed)
Operating Excellence modules: (not listed)
Build and Automate modules: (not listed)

Additional Information

Five highlighted benefits of using ServiceNow are not listed
5 main tabs on top left of Unified Navigation Header are: All, Favorites, History, Workspaces, Admin
5 main elements on top right of Unified Navigation Header (right of global search) are: Application Scope picker (Globe), Sidebar, Show Help, Notifications, User Menu

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Description

Test your knowledge of ServiceNow's Service Catalog features and management. This quiz covers roles, workflows, variable types, and navigation within the platform. Assess your understanding of essential concepts related to ServiceNow Service Catalog.