ServiceNow AI Platform

Questions and Answers

To empower agents and field technicians to proactively serve

Increased talent development

Delivering resilient digital services and extraordinary experiences

To modernize manual processes Signup and view all the answers

Empowering agents and field technicians to proactively serve Signup and view all the answers

To protect business growth, resilience, and productivity Signup and view all the answers

Seamless connection of people, processes, data, and technology Signup and view all the answers

To work smarter Signup and view all the answers

Study Notes

A generative AI platform that works on the Now Platform to empower various stakeholders, including customers, employees, agents, and developers, to work smarter.

The platform brings intelligence to every corner of the business to connect and automate work.
AI helps transform businesses by delivering scalable employee experiences, empowering agents, and field technicians to proactively serve customers.

Deliver scalable employee experiences to increase engagement, foster talent development, and boost productivity.
HR Service Delivery and Workplace Service Delivery are part of the employee solutions.

Empower agents and field technicians to proactively serve customers, reducing customer effort.
Customer Service Management and Field Service Management are part of the customer solutions.

Unite on a single platform to deliver resilient digital services, extraordinary experiences, and increased productivity.
IT Operations Management and IT Service Management are part of the IT operations solutions.

Use AI and automation to modernize manual processes and streamline workflows across the organization.
App Engine and Automation Engine are part of the automation solutions.

Protect business growth, resilience, and productivity through threats, regulations, and change.
Security Operations and Governance, Risk, and Compliance are part of the cyber security solutions.

Reimagine what's possible when connecting people, processes, data, and technology.
Accounts Payable Operations and Supplier Lifecycle Management are part of the finance solutions.

85% of the Fortune 500 work with ServiceNow.
Aston Martin Aramco Formula One Team uses ServiceNow to free up team members to focus on the work that matters, finding every advantage both on and off the track.