15 Questions
What is the correct sequence to define conditions in a workflow using the Workflow Designer?
Define the first condition; click AND button; define second condition; press enter
What is the correct object name for a rule specific to the Incident table and the Major Incident field?
Incident.Major_Incident
How can you support the requirements of two departments (HR Onboarding and Facilities) for event room set up services with their own service catalogs?
Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog
Which role is required to create or update catalog items?
catalog_admin
Which of the following are valid types of variables in a catalog item?
All of the above
Which of the following can be created when an order is placed for a catalog item?
A RITM, A Variable Set, One or more sc_task records
What is the purpose of the Service Catalog in ServiceNow?
A robust ordering system for users to request services and products
Under which circumstance is the delegated request experience not supported in ServiceNow?
If a single request for an item was made on behalf of multiple users
Where would you go to create an order guide in ServiceNow?
Service Catalog > Catalog Definition > Order Guides and click New
What type of record is created when a user places an order from the Service Catalog?
A request
Which of the following actions can a user perform from the User menu?
Send Notifications, Approve Records, Order from Service Catalog
What is the term used to refer to application menus and modules that a user frequently accesses?
Favorite
Which of the following is the correct path for an Administrator to view the fulfillment stage task list for an order placed by a user?
REQ (Number) > RITM (Number) > TASK (Number)
Which of the following modules can be used to create choices for the Choice field in the Variable form?
List column heading and Metrics module
Which of the following are examples of UI functionality in ServiceNow?
UI Actions, Client Scripts, UI Policies
Test your knowledge on creating access control rules in ServiceNow. From defining conditions to applying rules on specific tables like the Incident table, this quiz will help you understand the key concepts in access control rules.
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