ServiceNow Access Control Rules Quiz
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Questions and Answers

What is the correct sequence to define conditions in a workflow using the Workflow Designer?

  • Define the first condition; click > icon on breadcrumb, define second condition; press enter 113
  • Define the first condition; click AND button; define second condition; press enter (correct)
  • Define the first condition; click OR button; define second condition; press enter
  • Define the first condition; click > icon on breadcrumb, define second condition; click Run

    • What is the correct object name for a rule specific to the Incident table and the Major Incident field?

  • Incident.Major_Incident (correct)
  • incident=>major_incident
  • incidentmajor_incident
  • incident||major_incident

    • How can you support the requirements of two departments (HR Onboarding and Facilities) for event room set up services with their own service catalogs?

  • Create one Catalog Item for Event Room Set Up; then publish to both Catalogs
  • Create separate Catalog Items for HR and Facilities without any sharing
  • Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog (correct)
  • Create one generic Catalog Item for all departments

    • Which role is required to create or update catalog items?

    <p>catalog_admin</p> Signup and view all the answers

    Which of the following are valid types of variables in a catalog item?

    <p>All of the above</p> Signup and view all the answers

    Which of the following can be created when an order is placed for a catalog item?

    <p>A RITM, A Variable Set, One or more sc_task records</p> Signup and view all the answers

    What is the purpose of the Service Catalog in ServiceNow?

    <p>A robust ordering system for users to request services and products</p> Signup and view all the answers

    Under which circumstance is the delegated request experience not supported in ServiceNow?

    <p>If a single request for an item was made on behalf of multiple users</p> Signup and view all the answers

    Where would you go to create an order guide in ServiceNow?

    <p>Service Catalog &gt; Catalog Definition &gt; Order Guides and click New</p> Signup and view all the answers

    What type of record is created when a user places an order from the Service Catalog?

    <p>A request</p> Signup and view all the answers

    Which of the following actions can a user perform from the User menu?

    <p>Send Notifications, Approve Records, Order from Service Catalog</p> Signup and view all the answers

    What is the term used to refer to application menus and modules that a user frequently accesses?

    <p>Favorite</p> Signup and view all the answers

    Which of the following is the correct path for an Administrator to view the fulfillment stage task list for an order placed by a user?

    <p>REQ (Number) &gt; RITM (Number) &gt; TASK (Number)</p> Signup and view all the answers

    Which of the following modules can be used to create choices for the Choice field in the Variable form?

    <p>List column heading and Metrics module</p> Signup and view all the answers

    Which of the following are examples of UI functionality in ServiceNow?

    <p>UI Actions, Client Scripts, UI Policies</p> Signup and view all the answers

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