5 Questions
What type of service process is characterized by efficiency and standardization?
Service Factory
Which type of service process focuses on customization and personalization?
Service Shop
What type of service process combines the characteristics of both service factories and service shops?
Mass Service
Which type of service process offers a limited mix of services but serves many people simultaneously?
Mass Service
In what type of service process is the layout adaptable to various requirements?
Service Shop
Test your knowledge on service processes, including service factories and service shops. Learn about the characteristics and examples of different types of service processes.
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