Service Processes Quiz
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Questions and Answers

What type of service process is characterized by efficiency and standardization?

  • Service Shop
  • Service Center
  • Mass Service
  • Service Factory (correct)

    • Which type of service process focuses on customization and personalization?

  • Service Factory
  • Customer Hub
  • Service Shop (correct)
  • Mass Service

    • What type of service process combines the characteristics of both service factories and service shops?

  • Hybrid Service
  • Service Shop
  • Service Factory
  • Mass Service (correct)

    • Which type of service process offers a limited mix of services but serves many people simultaneously?

    <p>Mass Service</p> Signup and view all the answers

    In what type of service process is the layout adaptable to various requirements?

    <p>Service Shop</p> Signup and view all the answers

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