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Questions and Answers
What type of service process is characterized by efficiency and standardization?
What type of service process is characterized by efficiency and standardization?
- Service Shop
- Service Center
- Mass Service
- Service Factory (correct)
Which type of service process focuses on customization and personalization?
Which type of service process focuses on customization and personalization?
- Service Factory
- Customer Hub
- Service Shop (correct)
- Mass Service
What type of service process combines the characteristics of both service factories and service shops?
What type of service process combines the characteristics of both service factories and service shops?
- Hybrid Service
- Service Shop
- Service Factory
- Mass Service (correct)
Which type of service process offers a limited mix of services but serves many people simultaneously?
Which type of service process offers a limited mix of services but serves many people simultaneously?
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In what type of service process is the layout adaptable to various requirements?
In what type of service process is the layout adaptable to various requirements?
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