Service-oriented Businesses in Tourism and Hospitality Sector
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Questions and Answers

What distinguishes service-oriented businesses from other types?

  • They do not involve any customer interaction
  • They only focus on providing goods
  • Their outputs are actions, information, tasks, or sensations (correct)
  • They are always involved in manufacturing activities
  • Which type of establishment may cause confusion due to the requirement of extensive food preparation activities?

  • Tour Guiding Organizations
  • Theme Parks
  • Restaurants (correct)
  • Travel Agencies
  • What type of establishments provide experiences and sensations that are satisfying to guests?

  • Theme Parks (correct)
  • Travel Agencies
  • Tour Guiding Organizations
  • Restaurants
  • Why do some managers find it confusing to classify Restaurants as service-oriented businesses?

    <p>Because they require extensive food preparation activities</p> Signup and view all the answers

    Which type of businesses in the Tourism and Hospitality Sector provide information to help tourists decide where to go?

    <p>Tour Guiding Organizations</p> Signup and view all the answers

    For what reason are businesses set up according to the text?

    <p>Their potential to generate profits</p> Signup and view all the answers

    What is the main element that customers typically pay for in Food and Beverage Establishments?

    <p>Convenience</p> Signup and view all the answers

    In which type of business do customers usually pay for the experience such as meals prepared by Fine Dining Restaurants?

    <p>Service-Oriented Business</p> Signup and view all the answers

    What is the usual classification of Food and Beverage Establishments based on the text?

    <p>Service-Oriented Businesses</p> Signup and view all the answers

    What areas do Managers typically work in within a service-oriented business?

    <p>Marketing, Operations, HR, Finance</p> Signup and view all the answers

    Which type of business is primarily focused on processing inputs to create outputs that are later bought by customers?

    <p>Manufacturing Businesses</p> Signup and view all the answers

    Which type of business mainly involves the classification as a service-oriented business based on customer interactions?

    <p>Theme Parks</p> Signup and view all the answers

    What is the primary objective of a business?

    <p>Creating wealth for owners</p> Signup and view all the answers

    Which role do owners typically play in a business?

    <p>Managers</p> Signup and view all the answers

    What does the term 'inputs' refer to in a business context?

    <p>Resources needed by the organization</p> Signup and view all the answers

    Which term best describes the activities that transform inputs into valuable outputs in a business?

    <p>Business Processes</p> Signup and view all the answers

    In the context of business forms, what do outputs represent?

    <p>Products that customers buy</p> Signup and view all the answers

    Which of the following statements is true about management in businesses?

    <p>Business owners are always the best managers.</p> Signup and view all the answers

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