12 Questions
What type of organization primarily focuses on providing intangible services?
Service organization
Which statement best describes the vision of a service organization?
It outlines the desired long-term future or ultimate goal of the organization.
What is the purpose of a mission statement in an organization?
To describe the core purpose and activity of the organization.
According to Robert E. Quinn and Kim S. Cameron, what is one of the main types of organizational culture?
Adhocracy Culture
What does organizational culture refer to?
Values and beliefs of an organization
Why does a service organization exist?
To meet the needs and expectations of customers by providing services
Which organizational value emphasizes honesty, openness, and moral behavior?
Integrity
What is the main goal of the organizational value of Customer Service?
Deliver excellent goods and services
Why are customers considered the lifeblood of every company?
To generate income necessary for survival and expansion
What can customers do to help companies improve their products and services?
Provide valuable feedback
Which action is recommended when dealing with customers according to the text?
Lower your voice
What can customers do to help promote brands and businesses according to the text?
Spread positive word-of-mouth
Learn about the characteristics, goals, and vision of service organizations. Explore how service organizations focus on providing intangible services to meet customer needs and expectations.
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