Service Level Management Quiz
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Questions and Answers

What does SLM involve comparing actual performance with?

  • Customer feedback
  • Pre-defined expectations (correct)
  • Historical data
  • Industry standards

    • Which is a key component of Service Level Management?

  • Service Catalogue (correct)
  • Incident Management
  • Problem Resolution
  • Change Control

    • What is the purpose of Service Improvement Process (SIP)?

  • Service expansion
  • Immediate issue resolution
  • Continuous improvement of services (correct)
  • Cost reduction

    • What is the focus of Availability measurement in SLM?

    <p>Uptime and downtime of services</p> Signup and view all the answers

    Who does Service Level Management (SLM) apply to?

    <p>All parties involved in service provision</p> Signup and view all the answers

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