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Questions and Answers
What does SLM involve comparing actual performance with?
What does SLM involve comparing actual performance with?
- Customer feedback
- Pre-defined expectations (correct)
- Historical data
- Industry standards
Which is a key component of Service Level Management?
Which is a key component of Service Level Management?
- Service Catalogue (correct)
- Incident Management
- Problem Resolution
- Change Control
What is the purpose of Service Improvement Process (SIP)?
What is the purpose of Service Improvement Process (SIP)?
- Service expansion
- Immediate issue resolution
- Continuous improvement of services (correct)
- Cost reduction
What is the focus of Availability measurement in SLM?
What is the focus of Availability measurement in SLM?
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Who does Service Level Management (SLM) apply to?
Who does Service Level Management (SLM) apply to?
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