5 Questions
What is Service Level Management (SLM)?
Monitoring and managing Quality of Service (QoS) and Key Performance Indicators (KPIs)
What does Service Level Management (SLM) apply to?
The relation between any party, data center, and end user
What does Service Level Management (SLM) involve?
Comparing actual performance with pre-defined expectations
What is included in Service Level Agreements (SLAs)?
Availability measurement and data points
What is key to the success of any data center?
Service Level Management (SLM)
Test your knowledge of Service Level Management with this quiz covering topics such as needs analysis, capability assessment, service portfolio, service catalogue, SLAs, availability measurement, data points in SLA, service reporting, complaint procedure, and customer satisfaction measurement.
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