Service Level Management Quiz
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Questions and Answers

What is Service Level Management (SLM)?

  • Maintaining server hardware and software
  • Managing customer complaints
  • Monitoring and managing Quality of Service (QoS) and Key Performance Indicators (KPIs) (correct)
  • Developing marketing strategies

    • What does Service Level Management (SLM) apply to?

  • The relation between different industries
  • The relation between any party and the government
  • The relation between different data centers
  • The relation between any party, data center, and end user (correct)

    • What does Service Level Management (SLM) involve?

  • Handling legal disputes
  • Comparing actual performance with pre-defined expectations (correct)
  • Setting up new data centers
  • Creating marketing campaigns

    • What is included in Service Level Agreements (SLAs)?

    <p>Availability measurement and data points</p> Signup and view all the answers

    What is key to the success of any data center?

    <p>Service Level Management (SLM)</p> Signup and view all the answers

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