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What is Service Level Management (SLM)?
What is Service Level Management (SLM)?
- Maintaining server hardware and software
- Managing customer complaints
- Monitoring and managing Quality of Service (QoS) and Key Performance Indicators (KPIs) (correct)
- Developing marketing strategies
What does Service Level Management (SLM) apply to?
What does Service Level Management (SLM) apply to?
- The relation between different industries
- The relation between any party and the government
- The relation between different data centers
- The relation between any party, data center, and end user (correct)
What does Service Level Management (SLM) involve?
What does Service Level Management (SLM) involve?
- Handling legal disputes
- Comparing actual performance with pre-defined expectations (correct)
- Setting up new data centers
- Creating marketing campaigns
What is included in Service Level Agreements (SLAs)?
What is included in Service Level Agreements (SLAs)?
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What is key to the success of any data center?
What is key to the success of any data center?
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