Service Firm Costing Overview

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Questions and Answers

What is a primary reason service costs are often not integrated into the accounting ledger?

  • Service costs are always recorded in cost of goods sold.
  • Service firms do not track any expenses.
  • Service costs cannot influence profitability.
  • Service costs are hidden in operating expenses. (correct)

Which costing system is most appropriate for heterogeneous services?

  • Process costing
  • Hybrid costing
  • Job costing (correct)
  • ABC costing

Under AASB 102, which type of service firms need to account for work-in-process?

  • Firms that complete all jobs within one accounting period
  • Firms involved in long-term projects like engineering or consulting (correct)
  • Firms with no inventory
  • Firms with standardized service offerings

Which of the following is NOT a purpose of understanding service costs?

<p>Determining customer satisfaction (D)</p> Signup and view all the answers

What are accumulated costs of jobs in service firms primarily used for?

<p>Tracking project expenses not yet billed to clients (C)</p> Signup and view all the answers

What is the main focus of service firms compared to manufacturing firms?

<p>Creating intangible experiences (C)</p> Signup and view all the answers

What aspect must be analyzed before the implementation of Activity Based Costing (ABC)?

<p>Cost-benefit analysis (C)</p> Signup and view all the answers

Which of the following is NOT one of the four hierarchies of cost in Activity Based Costing?

<p>Market cost (B)</p> Signup and view all the answers

How do service firms differ from manufacturing firms in terms of output?

<p>Service firms produce more diverse outputs (D)</p> Signup and view all the answers

Why is it necessary to revisit the learning objectives (LOs) after completing a unit?

<p>To ensure understanding of the required competencies (A)</p> Signup and view all the answers

Which statement accurately describes the consumption of services in comparison to manufactured goods?

<p>Services are consumed at the moment of production (B)</p> Signup and view all the answers

What is one significant challenge of applying traditional costing systems to service firms?

<p>Inability to track intangible benefits (A)</p> Signup and view all the answers

What is one of the key features of service firms regarding their customer interactions?

<p>Customer interaction is essential for service delivery (B)</p> Signup and view all the answers

What distinguishes service costs from manufacturing costs regarding work in progress?

<p>Service costs have no leftover services once completed. (A)</p> Signup and view all the answers

Which classification of service costs helps managers assess which costs will fluctuate with activity levels?

<p>Variable and fixed costs (C)</p> Signup and view all the answers

In terms of cost objects, how are direct costs different from indirect costs?

<p>Direct costs are traced while indirect costs are allocated. (C)</p> Signup and view all the answers

What classification of cost indicates whether a manager has control over it?

<p>Controllable costs (C)</p> Signup and view all the answers

How are upstream and downstream costs related in a value chain?

<p>Upstream costs relate to initial service delivery activities. (A)</p> Signup and view all the answers

Which costing system is primarily used for specialized services that cater to individual customer needs?

<p>Job costing (C)</p> Signup and view all the answers

What aspect of service delivery highlights the simultaneity of production and consumption?

<p>Service perishability (A)</p> Signup and view all the answers

Which factor does NOT categorize service costs?

<p>Geographical location of service (C)</p> Signup and view all the answers

Which costing system is primarily used when each client has specific loan requirements?

<p>Job costing (B)</p> Signup and view all the answers

What is the main characteristic of services that use process costing?

<p>They are produced in bulk with little variation. (D)</p> Signup and view all the answers

Why is Activity Based Costing (ABC) suitable for service firms?

<p>It analyzes overhead costs in detail. (C)</p> Signup and view all the answers

In hybrid costing, what does the term 'non-customized' refer to?

<p>Services with a blend of customized and standardized elements. (B)</p> Signup and view all the answers

What challenge does process costing present in mass services?

<p>It averages the costs, leading to inaccuracies. (D)</p> Signup and view all the answers

What is one way that service cost calculations help increase profitability?

<p>By identifying the mix of services to maximize profit. (C)</p> Signup and view all the answers

What role does overhead cost play in service costing?

<p>It significantly affects cost estimation in mass-produced services. (C)</p> Signup and view all the answers

What is a key benefit of using the four hierarchies of cost in Activity Based Costing?

<p>Allows detailed allocation of overhead costs. (C)</p> Signup and view all the answers

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Study Notes

Service Firm Costing

  • Service firms provide essential services in most economies.
  • Service costing is crucial for enhancing customer and shareholder value.
  • Service firms differ from manufacturing firms in terms of output tangibility, output homogeneity, production and simultaneous consumption of service, and the perishable nature of services.
  • Cost Classification:
    • Behavior: Variable Costs and Fixed Costs
    • Traceability: Direct Costs and Indirect Costs
    • Controllability: Controllable Costs and Uncontrollable Costs
    • Value Chain: Upstream and Downstream Costs
  • Costing Systems for Services:
    • Job Costing: Used for customer-based, heterogeneous professional services.
    • Process Costing: Used for mass-produced, homogeneous services.
    • Hybrid Costing: Used for services with combined elements of job and process costing.
    • Activity-Based Costing (ABC): Used for detailed cost analysis of services, especially in the presence of significant overhead costs.
    • ABC uses four hierarchies of cost: unit, batch, product, and facility.
  • Key Considerations for Service Costing:
    • No inventory to value, so the influence of external reporting requirements is less relevant.
    • Individual service costs may not always be accumulated separately in the general ledger.
    • Costs are typically hidden in operating expenses, not in cost of goods sold (COGS).
    • Service costs may not be integrated into the accounting ledger, which makes concepts like overhead over/under-absorption less relevant.
    • Some service firms, like law firms, may have work-in-progress.
  • Usefulness of Service Costs:
    • Assessing service profitability.
    • Deciding which services to produce, refine, or withdraw.
    • Setting service fees and planning and controlling costs.

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