Podcast
Questions and Answers
Which function of management involves outlining how goals will be achieved?
Which function of management involves outlining how goals will be achieved?
- Organizing
- Leading
- Planning (correct)
- Controlling
Efficiency in management is measured by the relationship between inputs and outputs.
Efficiency in management is measured by the relationship between inputs and outputs.
True (A)
Who stated that 'management involves coordinating and overseeing the work activities of others'?
Who stated that 'management involves coordinating and overseeing the work activities of others'?
Mary Coulter
According to Drucker, efficiency means 'doing things ___'.
According to Drucker, efficiency means 'doing things ___'.
Match the following management functions with their descriptions:
Match the following management functions with their descriptions:
Which of the following is NOT one of the categories of managerial roles defined by Henry Mintzberg?
Which of the following is NOT one of the categories of managerial roles defined by Henry Mintzberg?
According to Mintzberg, managerial roles are distinct and can be easily separated.
According to Mintzberg, managerial roles are distinct and can be easily separated.
What are the three categories of managerial roles identified by Mintzberg?
What are the three categories of managerial roles identified by Mintzberg?
Managers spend approximately _______ percent of their time on informational roles.
Managers spend approximately _______ percent of their time on informational roles.
Match the following managerial roles with their descriptions:
Match the following managerial roles with their descriptions:
What is a key responsibility of managers under the interpersonal role?
What is a key responsibility of managers under the interpersonal role?
Managers often work alone for long periods without outside communication.
Managers often work alone for long periods without outside communication.
What is an example of a role that a salesperson in a retail store might fulfill?
What is an example of a role that a salesperson in a retail store might fulfill?
Which view states that administration is above management?
Which view states that administration is above management?
Oliver Sheldon believes that administration is primarily concerned with executing policy.
Oliver Sheldon believes that administration is primarily concerned with executing policy.
According to British authors, which is considered to be above the other, management or administration?
According to British authors, which is considered to be above the other, management or administration?
Administration determines the organization; management uses it. Administration defines the goal, management strives towards it. This illustrates that management is primarily focused on _______.
Administration determines the organization; management uses it. Administration defines the goal, management strives towards it. This illustrates that management is primarily focused on _______.
Match the following authors with their respective views on management and administration:
Match the following authors with their respective views on management and administration:
What is one responsibility of administration as defined by Oliver Sheldon?
What is one responsibility of administration as defined by Oliver Sheldon?
All views agree that management and administration are completely the same.
All views agree that management and administration are completely the same.
What does administration coordinate according to Oliver Sheldon?
What does administration coordinate according to Oliver Sheldon?
Which of the following is NOT one of Mintzberg's informational roles?
Which of the following is NOT one of Mintzberg's informational roles?
Managers must possess a knowledge base to effectively carry out their managerial functions.
Managers must possess a knowledge base to effectively carry out their managerial functions.
Name one decisional role identified by Mintzberg.
Name one decisional role identified by Mintzberg.
Managers collect information through monitoring to facilitate _____ and decision-making.
Managers collect information through monitoring to facilitate _____ and decision-making.
Which of the following titles is associated with top management?
Which of the following titles is associated with top management?
Match the following decisional roles with their descriptions:
Match the following decisional roles with their descriptions:
What is considered a key element of managerial skills?
What is considered a key element of managerial skills?
Middle managers have the least number of managerial levels beneath them.
Middle managers have the least number of managerial levels beneath them.
What is one of the primary responsibilities of top management?
What is one of the primary responsibilities of top management?
What must managers effectively plan and strategize for?
What must managers effectively plan and strategize for?
The decisional role of a manager focuses only on the interpersonal aspects of management.
The decisional role of a manager focuses only on the interpersonal aspects of management.
Top managers coordinate activities of various departments and integrate the internal activities with the external __________.
Top managers coordinate activities of various departments and integrate the internal activities with the external __________.
Match the following management levels with their characteristics:
Match the following management levels with their characteristics:
Which of the following is NOT a function of top management?
Which of the following is NOT a function of top management?
Middle managers serve as a link between top level and lower level managers.
Middle managers serve as a link between top level and lower level managers.
What is typically the least in number within the organizational hierarchy?
What is typically the least in number within the organizational hierarchy?
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Study Notes
Concepts of Management
- Henri Fayol defined five main functions of management: planning, organizing, commanding (leading), coordinating, and controlling.
- Management is described as the process of achieving organizational goals efficiently and effectively.
Efficiency
- Efficiency involves maximizing output with minimal inputs.
- It relates to effectively utilizing resources to reach goals.
- Efficiency is measured by the transformation of inputs into outputs.
Management and Administration
- Different perspectives exist on the relationship between administration and management:
- Administration Above Management: Administration sets policies and objectives, while management implements them. Advocated by authors like Oliver Sheldon.
- Management Above Administration: Management is responsible for execution and organizational goals, as described by British authors.
- Equal Standing: Some view administration and management as equivalent.
Levels of Management
- Top Management: Comprises the fewest managers at the highest organizational level (e.g., CEO, president). Responsible for overall management and strategic decisions.
- Middle Management: Act as a link between top and lower-level managers. Titles include manager, director, and department head.
Managerial Roles
- Mintzberg identified three categories of managerial roles:
- Interpersonal Roles: Involve interaction with individuals inside and outside the organization. Focus on building and maintaining positive relationships.
- Informational Roles: Concerned with collecting, processing, and sharing information. Managers spend significant time on these tasks, functioning as the organization’s communication center. Includes roles of monitor, disseminator, and spokesperson.
- Decisional Roles: Focus on making decisions based on information collected. Includes roles such as entrepreneur, disturbance handler, resource allocator, and negotiator.
Knowledge Base and Management Skills
- Managers must possess a knowledge base that includes:
- Understanding industry and technology.
- Awareness of company policies, goals, and culture.
- Familiarity with significant personalities within the organization.
- Knowledge of key suppliers and customers.
- Management skills are essential to effectively perform managerial functions, requiring competencies in planning, organizing, leading, and controlling.
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