Service Differentiation and Henry Ford Contribution Quiz

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What aspect of experience differentiation involves immersing consumers in the delivery of a service?

Using people's five senses to enhance the service (correct)

Complementing physical elements with visual and sound elements

Consumers may become active participants in the product or service

All of the above are elements of experience differentiation

Which productivity variable has the greatest potential to increase productivity?

Planning for new products

Cash budgeting

Research and development plans (correct)

Facility location

Which scenario is the best example of competing on low-cost leadership?

A firm offers more reliable products than its competitors do

A firm's products are introduced into the market faster than its competitors' products are

A firm produces its product with less raw material waste than its competitors do (correct)

A firm's research and development department generates many ideas for new products

Which reason does NOT represent a valid justification for globalizing operations?

Reduce responsiveness Signup and view all the answers

Henry Ford made significant contributions to which of the following areas?

Statistical quality control Signup and view all the answers

Which element of experience differentiation focuses on complementing physical elements with visual and sound elements?

Consumers may become active participants in the product or service Signup and view all the answers

Which of the following is a typical service attribute?

Easy to store Signup and view all the answers

What is the factor responsible for the largest portion of productivity increase in the United States?

Labor Signup and view all the answers

What is the main difference between PERT and CPM?

CPM assumes activity durations can vary Signup and view all the answers

Which task within a manufacturing firm is typically performed by the operations function?

Market research Signup and view all the answers

What is the trade-off of increasing the number of periods in a moving average?

Accuracy Signup and view all the answers

Which of the following is a general approach to forecasting?

Qualitative and quantitative Signup and view all the answers

Which of the following best describes a company that competes on the basis of differentiation?

A company that manufactures its product with less raw material waste than its competitors Signup and view all the answers

Who is commonly referred to as the 'Father of Scientific Management'?

Frederick W. Taylor Signup and view all the answers

What has the World Trade Organization made progress in regarding cultural and ethical issues?

Made progress in providing equal protection of intellectual property among nations Signup and view all the answers

Which type of movement is referred to as a 'trend' in data analysis?

Gradual upward or downward movement of data over time Signup and view all the answers

In the context of differentiation, which of the following activities would contribute to competing effectively?

Offering more reliable products than competitors Signup and view all the answers

What characterizes a company that competes on the basis of differentiation?

Manufacturing its product with less raw material waste than competitors Signup and view all the answers