Service Design Methods Quiz
6 Questions
4 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is one key benefit of service design methods?

  • Reducing employee workload
  • Cutting operational costs
  • Increasing shareholder dividends
  • Enhancing customer satisfaction (correct)

What is a primary focus of service design?

  • Expanding market reach
  • Understanding user needs (correct)
  • Maximizing company profits
  • Minimizing environmental impact

Why is prototyping important in service design?

  • To enforce design standards
  • To visualize and test ideas (correct)
  • To impress stakeholders
  • To reduce project timelines

Which of the following is a key principle of service design?

<p>User-centered approach (C)</p> Signup and view all the answers

What is the role of prototyping in service design?

<p>To visualize and test service concepts (A)</p> Signup and view all the answers

What is a common challenge in implementing service design methods?

<p>Resistance to change within organizations (D)</p> Signup and view all the answers

Flashcards

Service Design Benefit

Improved customer satisfaction

Service Design Focus

Understanding customer needs

Prototyping Importance

Visualizing & testing service ideas

Service Design Principle

User-centered approach

Signup and view all the flashcards

Prototyping Role

Visualizing and testing service concepts

Signup and view all the flashcards

Service Design Challenge

Organizational resistance to change

Signup and view all the flashcards

More Like This

Service Design and Prototype Testing
13 questions
Service Design Module 5
10 questions

Service Design Module 5

FeasibleWhite595 avatar
FeasibleWhite595
Service Design Overview
24 questions

Service Design Overview

OutstandingCosecant avatar
OutstandingCosecant
Use Quizgecko on...
Browser
Browser