Service Advisor Best Practices

Questions and Answers

Avoid engaging with customer issues.

Prioritize tasks and manage time effectively. (correct)

Only focus on taking orders.

Leave shop operations to others.

They utilize fixed labor rates for repairs.

They address fixed costs related to dealership expenses. (correct)

They operate on a fixed schedule for servicing vehicles.

They deal with variable car repairs.

Service, Sales, Parts.

Sales, Service, Operations.

Parts, Body Shop, Service. (correct)

Service, Parts, Body Shop.

<p>They assume their role isn't impactful.</p> Signup and view all the answers

<p>Their influence on customer satisfaction is limited.</p> Signup and view all the answers

Study Notes

Service Advisors may feel overwhelmed by their responsibilities, leading to inaction.
Managing time effectively and prioritizing tasks is crucial for making a difference.
Focus on fulfilling customer orders without overextending into other areas.
Allow service operations to be handled by the shop staff, not solely by Service Advisors.
Each individual should concentrate on their own role, fostering a collaborative environment.

The term "Fixed Operations" refers to specific teams within a dealership.
These teams operate on fixed metrics such as a set number of vehicles serviced daily.
Fixed pricing structures are applied to repairs, ensuring consistent service cost.
The primary role of Fixed Operations is to cover the dealership's fixed expenses.

Fixed Operations encompasses multiple teams, primarily:
- Service
- Parts
- Body Shop
Sales teams may also be involved but are more transient compared to the others.