Security Management in Tourism and Hospitality Chapter 3

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Questions and Answers

What is primarily covered under the internal security aspect of a hotel?

Installation of CCTV cameras around the hotel

Proper fencing of the pool area

Theft, proper lighting, and fire safety inside the hotel (correct)

Manning of security guards outside the hotel

Which of the following is NOT a measure for ensuring the security of hotel guests?

Night torches

Open door policy at all times (correct)

Chain on doors

Wide angle door viewer

What is a key focus of the security of systems and machineries in hotels?

Protection of expensive equipment used during operations (correct)

Ensuring staff identification and recruitment

Limiting guest access to facilities

Monitoring staff behavior

How does external security contribute to hotel safety?

By minimizing incidents inside and outside the hotel premises Signup and view all the answers

What is considered a measure for effective staff security in hotels?

Thorough background checks and previous records evaluation Signup and view all the answers

What type of locking system is recommended for guest room access in hotels?

Key card locks Signup and view all the answers

Which measure is crucial for monitoring the hotel's internal and external security?

Security cameras/CCTV cameras Signup and view all the answers

What is a primary responsibility of security guards in hotels?

Anticipating movements of guests Signup and view all the answers

Why should defibrillation units be deployed in hotels?

For emergency communications Signup and view all the answers

What should be done with the main system room when not in use?

Lock it to prevent unauthorized access Signup and view all the answers

Which method is essential for safeguarding computer networks from unauthorized usage?

Establishing safeguards against accidental access Signup and view all the answers

What is a necessary action for organizations processing personal information to take?

Developing a comprehensive security policy Signup and view all the answers

Which of the following actions should be taken to prevent security incidents that can result in breaches?

Establishing a system for vulnerability identification Signup and view all the answers

Which aspect is NOT a focus of the personal information controller's responsibilities?

Exporting data without consent Signup and view all the answers

What is the penalty for unauthorized processing of personal information without consent?

Imprisonment for 1-3 years and a fine of 500k to 2M Signup and view all the answers

How long is the prison sentence for negligent access to sensitive personal information?

3-6 years Signup and view all the answers

What is the maximum fine for unauthorized processing of sensitive personal information?

4M Signup and view all the answers

Under what condition can a person be penalized for accessing personal information?

Due to negligence Signup and view all the answers

Match the following types of food according to the Food Safety Act of 2013 with their definitions:

Processed food = Food that has been altered from its original state Unprocessed food = Food that is in its raw, natural state Intentionally incorporated substances = Ingredients added during food preparation Water = A liquid intended for human consumption Signup and view all the answers

Match the following components of food safety management systems to their roles:

Risk management = Identifies potential hazards and mitigates risks Food flow = Tracks movement of food from source to consumer Safe food handlers = Ensures that individuals meet hygiene standards Microbial analysis = Monitors and limits harmful microorganisms in food Signup and view all the answers

What is one objective of the Food and Safety Act of 2013?

To protect the public from unsanitary food. Signup and view all the answers

Who is responsible for setting mandatory food safety standards?

The Department of Agriculture and the Department of Health Signup and view all the answers

What does the Food and Safety Act of 2013 aim to enhance regarding consumers?

Consumer confidence in the food regulatory system. Signup and view all the answers

What is the role of a Food Business Operator (FBO)?

To ensure compliance with food laws within their control Signup and view all the answers

Who signed the Food and Safety Act of 2013 into law in the Philippines?

President Benigno Aquino Jr. Signup and view all the answers

What is included in the concept of the food supply chain?

Distribution and post-harvest handling Signup and view all the answers

Which best describes the function of a Food Safety Compliance Officer (FSCO)?

To oversee and ensure compliance with food safety standards Signup and view all the answers

What temperature range defines the temperature danger zone for food safety?

41˚F to 135˚F Signup and view all the answers

Which of the following best describes time-temperature abuse?

Allowing food to cool in the danger zone Signup and view all the answers

What is cross-contamination primarily associated with?

Transferring pathogens from one food to another Signup and view all the answers

Which of these actions can lead to cross-contamination?

Using the same utensils for different food types Signup and view all the answers

What is the consequence of allowing food to remain in the temperature danger zone?

Increased risk of foodborne illness Signup and view all the answers

What is considered a foodborne illness outbreak?

Two or more people experiencing the same illness after sharing food. Signup and view all the answers

Which of the following groups is at a higher risk for foodborne illness?

Infants and preschool-age children. Signup and view all the answers

Which of the following represents a biological hazard to food safety?

Bacteria causing food spoilage. Signup and view all the answers

Which category does 'pesticides' fall under in terms of food safety hazards?

Chemical hazards. Signup and view all the answers

Match the following components of Food Safety Management to their roles:

Cleaning = Eliminate dirt and reduce contamination Sanitizing = Reduce harmful microorganisms to safe levels Pest Management = Prevent pest-related contamination Food Handler Training = Educate staff on safe food handling practices Signup and view all the answers

Match the following roles related to food safety compliance with their responsibilities:

Food Business Operator = Ensure food safety standards are met Food Safety Compliance Officer = Monitor adherence to food safety laws Food Handler = Follow hygiene practices during food preparation Food Inspector = Conduct inspections of food establishments Signup and view all the answers

Match the following terms related to food safety with their definitions:

Food = Any substance intended for human consumption Microbial hazards = Pathogens that can cause foodborne illnesses Sanitation = Process of maintaining clean food handling Cross-contamination = Transfer of harmful substances to food Signup and view all the answers

Match the following types of food safety hazards with their examples:

Biological hazards = Bacteria and viruses in food Chemical hazards = Pesticide residues on produce Physical hazards = Foreign objects like glass in food Allergenic hazards = Peanuts and shellfish in meals Signup and view all the answers

Study Notes

Chapter 3: Security Management in Tourism and Hospitality

Learning Outcomes: Maintain security of people, premises, property, and information systems; formulate a risk management plan for security applicable to tourism and hospitality businesses.

Presentation Outline

Types of Security in Hotels: Physical aspect of security, security of people, security of systems and machinery.
Security Measures adopted by Hotels: Key card locks, security guards, defibrillation units, security cameras/CCTV cameras, fire alarms, emergency power, emergency manual, employee photo ID, in-room safes, and guest elevators.
Information/Data Management: Records, missing or misplaced items, regular physical inventory, and main system room locked when not in use.
Security Crisis Management Plan: Different emergency situations (bomb threat, fire threat, death of an in-house guest, accident, theft, illness/epidemics, handling drunken guest.)

Element 1: Types of Security in Hotels

Physical Aspect of Security: Covers internal and external security of guests and staff. Includes measures for theft, proper lighting, fire safety, and tracking unwanted guests.
Security of the People: Encompasses security of hotel staff and guests, which is crucial for business operations. Effective staff recruitment, checking previous employment records, ensuring guest room security, and using wide-angle door viewers, night torches, and chain on doors are included in the security measures.
Security of Systems and Machineries: Hotel equipment is expensive and needs security measures to protect these systems. Importance on protecting these systems from theft and damage.

Element 2: Security Measures Adopted in Hotels

Key Card Locks: Efficient, electronic locking system interfaced with property management to supervise guest room access.
Security Guards: Well-trained personnel handling day and night security measures, proper equipment, anticipating guest and visitor movements.
Defibrillation Units: Placed with police and emergency communication managers in order to ensure guest safety.
Security Cameras/CCTV Cameras: Linked to property management system to ensure internal and external coverage. Should be linked with motion detectors to monitor changes in activity. Biometric readers are recommended for entry procedures
Fire Alarms: Including smoke detectors in guest rooms and corridors. Staff must be trained in fire fighting procedures and use of equipment.
Emergency Power: Provision for uninterrupted guest services in case of electrical outages.
Emergency Manual: Details for operating during emergencies, including specific situations such as bomb threats, fires, in-house guest deaths, accidents, theft, illnesses/epidemics, and drunken guests.
Employee Photo ID: All employees should wear a photo ID, which is necessary for easy identification by guests.
In-Room Safes: In-room safes for guests to secure valuables.
Guest Elevators: Interfaced with the room electronic locking system to allow access to correct floors.

Safety and Security Measures

Guest Room Locking: Security of guest rooms is ensured by locking mechanisms.
Public Area Security: Public areas are well lit and adequately monitored.
Security of Systems and Equipment: Protecting the hotel's systems and equipment is crucial.

Extra Security Measures for Women Guests

Mirrored walls: In guest rooms and corridors
Well-lit public areas: Including lobbies, bars and swimming pools
Valet Parking Services: Avoid the need for entering the parking area
Rooms close to elevators: Located closer to the elevators
Special floors for women guests: Assigned on special executive floors to ensure guests' safety with manned 24-hour security presence

Customer Relationship Management (CRM)

Different things to different people: CRM in the workplace varies from individual to individual based on the working environment.
Alignment of incentives: Aligning incentives and metrics for improved business.
Deployment of knowledge management systems: Using systems to track customer defections and retention.
CRM helps customize products and services: For customers' expectations in return for which the perceived value is improved.

Emergency Situations

Bomb Threat Emergency: The hotel ties with local police, obtains details about the caller, and uses bomb squads to defuse the bomb.
Fire Threat Emergency: Staff and fire brigades are informed immediately, and fire extinguishers are used.
Death of an In-House Guest: The General Manager and security manager are informed; the deceased's information is gathered, relatives informed, and permission from the relevant authorities is obtained.
Accident Emergency: The hotel architecture and design plan should include important features to prevent accidents.
Theft Emergency: The front desk is informed about the possibility of theft from front desk cash, and guests are encouraged to store valuable items in the safety deposit locker.
Illness/Epidemics Emergency: A doctor is on call, and guests are treated as needed.
Handling Drunken Guests: The hotel staff handles these situations calmly and escorts drunken guests to separate isolated areas like the back office.

Additional Information

Hospitality Organizations should provide lucrative offers and packages, investigate buying patterns to determine post-sales experience, provide service delivery process and meet guest expectations.

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Description

This quiz explores key aspects of security management within the tourism and hospitality sectors. Participants will learn about various security measures, crisis management plans, and data management protocols implemented by hotels to ensure safety and security. Enhance your understanding of maintaining the security of guests and properties through effective strategies.