Podcast
Questions and Answers
What is primarily covered under the internal security aspect of a hotel?
What is primarily covered under the internal security aspect of a hotel?
- Installation of CCTV cameras around the hotel
- Proper fencing of the pool area
- Theft, proper lighting, and fire safety inside the hotel (correct)
- Manning of security guards outside the hotel
Which of the following is NOT a measure for ensuring the security of hotel guests?
Which of the following is NOT a measure for ensuring the security of hotel guests?
- Night torches
- Open door policy at all times (correct)
- Chain on doors
- Wide angle door viewer
What is a key focus of the security of systems and machineries in hotels?
What is a key focus of the security of systems and machineries in hotels?
- Protection of expensive equipment used during operations (correct)
- Ensuring staff identification and recruitment
- Limiting guest access to facilities
- Monitoring staff behavior
How does external security contribute to hotel safety?
How does external security contribute to hotel safety?
What is considered a measure for effective staff security in hotels?
What is considered a measure for effective staff security in hotels?
What type of locking system is recommended for guest room access in hotels?
What type of locking system is recommended for guest room access in hotels?
Which measure is crucial for monitoring the hotel's internal and external security?
Which measure is crucial for monitoring the hotel's internal and external security?
What is a primary responsibility of security guards in hotels?
What is a primary responsibility of security guards in hotels?
Why should defibrillation units be deployed in hotels?
Why should defibrillation units be deployed in hotels?
What should be done with the main system room when not in use?
What should be done with the main system room when not in use?
Which method is essential for safeguarding computer networks from unauthorized usage?
Which method is essential for safeguarding computer networks from unauthorized usage?
What is a necessary action for organizations processing personal information to take?
What is a necessary action for organizations processing personal information to take?
Which of the following actions should be taken to prevent security incidents that can result in breaches?
Which of the following actions should be taken to prevent security incidents that can result in breaches?
Which aspect is NOT a focus of the personal information controller's responsibilities?
Which aspect is NOT a focus of the personal information controller's responsibilities?
What is the penalty for unauthorized processing of personal information without consent?
What is the penalty for unauthorized processing of personal information without consent?
How long is the prison sentence for negligent access to sensitive personal information?
How long is the prison sentence for negligent access to sensitive personal information?
What is the maximum fine for unauthorized processing of sensitive personal information?
What is the maximum fine for unauthorized processing of sensitive personal information?
Under what condition can a person be penalized for accessing personal information?
Under what condition can a person be penalized for accessing personal information?
Match the following types of food according to the Food Safety Act of 2013 with their definitions:
Match the following types of food according to the Food Safety Act of 2013 with their definitions:
Match the following components of food safety management systems to their roles:
Match the following components of food safety management systems to their roles:
What is one objective of the Food and Safety Act of 2013?
What is one objective of the Food and Safety Act of 2013?
Who is responsible for setting mandatory food safety standards?
Who is responsible for setting mandatory food safety standards?
What does the Food and Safety Act of 2013 aim to enhance regarding consumers?
What does the Food and Safety Act of 2013 aim to enhance regarding consumers?
What is the role of a Food Business Operator (FBO)?
What is the role of a Food Business Operator (FBO)?
Who signed the Food and Safety Act of 2013 into law in the Philippines?
Who signed the Food and Safety Act of 2013 into law in the Philippines?
What is included in the concept of the food supply chain?
What is included in the concept of the food supply chain?
Which best describes the function of a Food Safety Compliance Officer (FSCO)?
Which best describes the function of a Food Safety Compliance Officer (FSCO)?
What temperature range defines the temperature danger zone for food safety?
What temperature range defines the temperature danger zone for food safety?
Which of the following best describes time-temperature abuse?
Which of the following best describes time-temperature abuse?
What is cross-contamination primarily associated with?
What is cross-contamination primarily associated with?
Which of these actions can lead to cross-contamination?
Which of these actions can lead to cross-contamination?
What is the consequence of allowing food to remain in the temperature danger zone?
What is the consequence of allowing food to remain in the temperature danger zone?
What is considered a foodborne illness outbreak?
What is considered a foodborne illness outbreak?
Which of the following groups is at a higher risk for foodborne illness?
Which of the following groups is at a higher risk for foodborne illness?
Which of the following represents a biological hazard to food safety?
Which of the following represents a biological hazard to food safety?
Which category does 'pesticides' fall under in terms of food safety hazards?
Which category does 'pesticides' fall under in terms of food safety hazards?
Match the following components of Food Safety Management to their roles:
Match the following components of Food Safety Management to their roles:
Match the following roles related to food safety compliance with their responsibilities:
Match the following roles related to food safety compliance with their responsibilities:
Match the following terms related to food safety with their definitions:
Match the following terms related to food safety with their definitions:
Match the following types of food safety hazards with their examples:
Match the following types of food safety hazards with their examples:
Flashcards
Physical Security in Hotels
Physical Security in Hotels
Physical security in a hotel encompasses both internal and external security measures to protect people, property, and systems. Internal security includes preventing theft, ensuring good lighting, and fire safety. External security includes controlling access, secure fencing, and CCTV surveillance.
Hotel Staff Security
Hotel Staff Security
Security of hotel staff involves effective recruitment, staff identification, and checking their background.
Guest Security in Hotels
Guest Security in Hotels
Guest security in hotels prioritizes protecting guests by securing guest rooms, using security features like door viewers, torches, and chains.
Security of Systems/Machinery
Security of Systems/Machinery
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Hotel Security Types
Hotel Security Types
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Key Card Locks
Key Card Locks
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Security Guards
Security Guards
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Defibrillation Units
Defibrillation Units
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CCTV Cameras
CCTV Cameras
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Emergency Power
Emergency Power
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Personal Information Controller
Personal Information Controller
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Security Policy
Security Policy
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Vulnerability Assessment
Vulnerability Assessment
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Security Breach
Security Breach
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Monitoring for Security Breaches
Monitoring for Security Breaches
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Unauthorized Processing of Personal Information
Unauthorized Processing of Personal Information
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Penalty for Unauthorized Personal Information Processing
Penalty for Unauthorized Personal Information Processing
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Unauthorized Processing of Sensitive Personal Information
Unauthorized Processing of Sensitive Personal Information
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Penalty for Unauthorized Processing of Sensitive Personal Information
Penalty for Unauthorized Processing of Sensitive Personal Information
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Accessing Personal Information Due to Negligence
Accessing Personal Information Due to Negligence
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Food Safety Act of 2013
Food Safety Act of 2013
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Objectives of Food Safety Act 2013
Objectives of Food Safety Act 2013
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Food Definition in the Act
Food Definition in the Act
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What does it mean to protect consumers from foodborne illness?
What does it mean to protect consumers from foodborne illness?
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How does the Act enhance industry and consumer confidence?
How does the Act enhance industry and consumer confidence?
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Food Safety
Food Safety
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Food Hygiene
Food Hygiene
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Food Safety Standards
Food Safety Standards
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Food Business
Food Business
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Food Business Operator (FBO)
Food Business Operator (FBO)
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Objectives of the Food Safety Act
Objectives of the Food Safety Act
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What is 'food' according to the Act?
What is 'food' according to the Act?
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Importance of Safe Food Handling
Importance of Safe Food Handling
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Who benefits from the Food Safety Act?
Who benefits from the Food Safety Act?
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Foodborne Illness
Foodborne Illness
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Food Safety Law in the Philippines
Food Safety Law in the Philippines
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Potentially Hazardous Food
Potentially Hazardous Food
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What are some examples of potentially hazardous food?
What are some examples of potentially hazardous food?
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Time-Temperature Abuse
Time-Temperature Abuse
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Temperature Danger Zone
Temperature Danger Zone
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Cross-Contamination
Cross-Contamination
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Food Safety Practices
Food Safety Practices
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What are the benefits of safe food handling?
What are the benefits of safe food handling?
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What is the Food Safety Act of 2013 in the Philippines?
What is the Food Safety Act of 2013 in the Philippines?
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What are the goals of the Food Safety Act?
What are the goals of the Food Safety Act?
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What does 'food' include under the Food Safety Act?
What does 'food' include under the Food Safety Act?
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What is the importance of Safe Food Handling?
What is the importance of Safe Food Handling?
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What are the benefits of the Food Safety Act?
What are the benefits of the Food Safety Act?
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Objectives of the Act
Objectives of the Act
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What does 'food' cover?
What does 'food' cover?
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Benefits of the Food Safety Act
Benefits of the Food Safety Act
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Study Notes
Chapter 3: Security Management in Tourism and Hospitality
- Learning Outcomes: Maintain security of people, premises, property, and information systems; formulate a risk management plan for security applicable to tourism and hospitality businesses.
Presentation Outline
- Types of Security in Hotels: Physical aspect of security, security of people, security of systems and machinery.
- Security Measures adopted by Hotels: Key card locks, security guards, defibrillation units, security cameras/CCTV cameras, fire alarms, emergency power, emergency manual, employee photo ID, in-room safes, and guest elevators.
- Information/Data Management: Records, missing or misplaced items, regular physical inventory, and main system room locked when not in use.
- Security Crisis Management Plan: Different emergency situations (bomb threat, fire threat, death of an in-house guest, accident, theft, illness/epidemics, handling drunken guest.)
Element 1: Types of Security in Hotels
- Physical Aspect of Security: Covers internal and external security of guests and staff. Includes measures for theft, proper lighting, fire safety, and tracking unwanted guests.
- Security of the People: Encompasses security of hotel staff and guests, which is crucial for business operations. Effective staff recruitment, checking previous employment records, ensuring guest room security, and using wide-angle door viewers, night torches, and chain on doors are included in the security measures.
- Security of Systems and Machineries: Hotel equipment is expensive and needs security measures to protect these systems. Importance on protecting these systems from theft and damage.
Element 2: Security Measures Adopted in Hotels
- Key Card Locks: Efficient, electronic locking system interfaced with property management to supervise guest room access.
- Security Guards: Well-trained personnel handling day and night security measures, proper equipment, anticipating guest and visitor movements.
- Defibrillation Units: Placed with police and emergency communication managers in order to ensure guest safety.
- Security Cameras/CCTV Cameras: Linked to property management system to ensure internal and external coverage. Should be linked with motion detectors to monitor changes in activity. Biometric readers are recommended for entry procedures
- Fire Alarms: Including smoke detectors in guest rooms and corridors. Staff must be trained in fire fighting procedures and use of equipment.
- Emergency Power: Provision for uninterrupted guest services in case of electrical outages.
- Emergency Manual: Details for operating during emergencies, including specific situations such as bomb threats, fires, in-house guest deaths, accidents, theft, illnesses/epidemics, and drunken guests.
- Employee Photo ID: All employees should wear a photo ID, which is necessary for easy identification by guests.
- In-Room Safes: In-room safes for guests to secure valuables.
- Guest Elevators: Interfaced with the room electronic locking system to allow access to correct floors.
Safety and Security Measures
- Guest Room Locking: Security of guest rooms is ensured by locking mechanisms.
- Public Area Security: Public areas are well lit and adequately monitored.
- Security of Systems and Equipment: Protecting the hotel's systems and equipment is crucial.
Extra Security Measures for Women Guests
- Mirrored walls: In guest rooms and corridors
- Well-lit public areas: Including lobbies, bars and swimming pools
- Valet Parking Services: Avoid the need for entering the parking area
- Rooms close to elevators: Located closer to the elevators
- Special floors for women guests: Assigned on special executive floors to ensure guests' safety with manned 24-hour security presence
Customer Relationship Management (CRM)
- Different things to different people: CRM in the workplace varies from individual to individual based on the working environment.
- Alignment of incentives: Aligning incentives and metrics for improved business.
- Deployment of knowledge management systems: Using systems to track customer defections and retention.
- CRM helps customize products and services: For customers' expectations in return for which the perceived value is improved.
Emergency Situations
- Bomb Threat Emergency: The hotel ties with local police, obtains details about the caller, and uses bomb squads to defuse the bomb.
- Fire Threat Emergency: Staff and fire brigades are informed immediately, and fire extinguishers are used.
- Death of an In-House Guest: The General Manager and security manager are informed; the deceased's information is gathered, relatives informed, and permission from the relevant authorities is obtained.
- Accident Emergency: The hotel architecture and design plan should include important features to prevent accidents.
- Theft Emergency: The front desk is informed about the possibility of theft from front desk cash, and guests are encouraged to store valuable items in the safety deposit locker.
- Illness/Epidemics Emergency: A doctor is on call, and guests are treated as needed.
- Handling Drunken Guests: The hotel staff handles these situations calmly and escorts drunken guests to separate isolated areas like the back office.
Additional Information
- Hospitality Organizations should provide lucrative offers and packages, investigate buying patterns to determine post-sales experience, provide service delivery process and meet guest expectations.
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