Search Engine Optimization and Display Ad Marketing
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Questions and Answers

What is one of the primary uses of customer data in marketing automation?

  • To identify and retain unprofitable customers
  • To develop and sell fewer products
  • To reduce service delivery
  • To identify and retain profitable customers (correct)
  • What is the main goal of using customer data to reduce marketing costs?

  • To optimize marketing budget allocation (correct)
  • To develop and sell additional products
  • To increase customer loyalty
  • To improve service delivery
  • Which of the following is NOT a leading CRM vendor?

  • SAP
  • Oracle
  • Google (correct)
  • SugarCRM
  • What is one of the benefits of using customer data in marketing automation?

    <p>Improving customer loyalty</p> Signup and view all the answers

    What is the primary purpose of using customer data to develop and sell additional products?

    <p>To increase revenue</p> Signup and view all the answers

    Why is it important to retain high lifetime value customers?

    <p>Because they generate more revenue</p> Signup and view all the answers

    What is one of the ways customer data is used in marketing automation?

    <p>To identify and retain profitable customers</p> Signup and view all the answers

    What is a common feature of leading CRM vendors' products?

    <p>Many offer cloud-based versions</p> Signup and view all the answers

    What is one of the benefits of using CRM systems?

    <p>Improving customer loyalty</p> Signup and view all the answers

    Why is it important to optimize service delivery?

    <p>To improve customer satisfaction</p> Signup and view all the answers

    Study Notes

    Search Engine Optimization (SEO)

    • Carefully selecting key words used on Web pages, updating content frequently, and designing the site to be easily read by search engine programs can improve SEO.

    Display Ad Marketing

    • Top five display ad companies in the United States: Facebook, Google, Twitter, Yahoo, and AOL.
    • Display ads consist of:
      • Banner ads
      • Rich media ads (animated ads)
      • Sponsorships
      • Video ads
      • Native advertising
    • Banner ads:
      • Display a promotional message in a rectangular box on a desktop computer or mobile device
      • Oldest, most familiar, lowest cost, and least effective
    • Rich media ads:
      • Employ animation, sound, and interactivity using Flash, HTML5, Java, and JavaScript
      • More effective than simple banner ads
    • Interstitial ads:
      • Full-page messages placed between the current and destination pages of a user
    • Video ads:
      • TV-like advertisements that appear as in-page video commercials or before, during, or after a variety of content
      • Far more effective than other display formats
    • Sponsorships:
      • Paid effort to tie an advertiser's name to particular information, an event, or a venue in a way that reinforces its brand in a positive yet not overtly commercial manner
    • Native advertising:
      • Advertising that looks similar to editorial content
      • Often found on social media, especially mobile social media, as part of a Facebook Newsfeed, Twitter Timeline, or Pinterest Promoted Pin

    Advertising Networks

    • Help firms make the entire process of buying and selling online ads more efficient
    • Connect online marketers with publishers by displaying ads to consumers based on detailed customer information

    E-mail Marketing

    • Direct e-mail marketing:
      • Messages sent directly to interested users
      • Benefits include:
        • Inexpensive
        • In-house e-mail lists are more effective than purchased e-mail lists
        • Measuring and tracking responses
        • Personalization of messages and offers
    • Three main challenges:
      • Spam
      • Anti-spam software used to control spam that eliminates much e-mail from user inboxes
      • Poorly targeted purchased e-mail lists

    Affiliate Marketing

    • Commission fee paid by advertisers to other Web sites (affiliate web sites) for sending customers to their Web site
    • Visitors to an affiliate Web site typically click on ads and are taken to the advertiser's Web site
    • In return, the advertiser pays the affiliate a fee, either on a per-click basis or as a percentage of whatever the customer spends on the advertiser's site
    • Affiliate marketing generally involves pay-for-performance: the affiliate website gets paid only if users click on a link or purchase a product

    Other Online Marketing Strategies

    • Personalization, one-to-one marketing (interest-based advertising):
      • Retargeting:
        • Involves showing the same or similar ads to individuals across multiple Web sites
        • Retargeting has become a popular tactic, used by 88% of marketers due to its effectiveness
    • Customization:
      • Changing the product—not just the marketing message—according to user preferences
    • Customer co-production:
      • Means the users actually think up the innovation and help create the new product
      • Examples: Nike, M&M's customized product, New York Times, MSN, and Yahoo customized content
    • Customer service:
      • Service can significantly help or hurt its marketing efforts
      • Customer loyalty increases when online buyers know that customer service representatives are available online or by phone and are able to resolve any problem quickly

    Marketing Automation and Customer Relationship Management (CRM) Systems

    • Customer data used to:
      • Develop and sell additional products
      • Identify and retain profitable customers
      • Optimize service delivery, and so on
      • Reduce marketing costs
      • Retain high lifetime value customers
      • Improve customer loyalty
    • Leading CRM vendors include Oracle, SAP, Microsoft, Salesforce.com, and SugarCRM, many of which offer cloud-based versions of their CRM products.

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    Description

    Learn about search engine optimization techniques and the top display ad companies in the United States, including Facebook, Google, and Twitter.

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