ScriptPro Support Overview

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Questions and Answers

Which process involves fully resetting the software in ScriptPro?

Software Full start over process (correct)

Software Maintenance Procedure

Software Incremental Reset Process

Software Quick Review Process

What is the primary function of Vial Dispensing Units?

To provide preventative maintenance

To assist in medication dispensing (correct)

To conduct software updates

To manage user accounts

Which service is associated with RediClinic?

RediClinic Express (correct)

RediPharmacy Support

RediHealth Management

RediCheckout Services

What does the Store Break-Fix Support Process address?

Immediate repair needs of store equipment Signup and view all the answers

What process is mentioned for managing relocations within the store structure?

New Store/Remodel/Relocations Signup and view all the answers

What does preventative maintenance typically involve?

Routine inspections and upkeep of systems Signup and view all the answers

Which of the following best describes the purpose of Usernames and Passwords in the context provided?

To grant access to authorized personnel only Signup and view all the answers

Which of the following is part of the FTS Support Processes?

Store Break-Fix Support Process Signup and view all the answers

What is the average time required for a technician to complete the yearly IT physical inventory when they are familiar with the store?

30 to 60 minutes Signup and view all the answers

What is the purpose of the SNOW mobile app for FTS techs during the physical inventory process?

To inventory IT equipment Signup and view all the answers

Which device category does NOT belong in the Advance Exchange Device category?

Store cash register Signup and view all the answers

What happens to IT assets once a tech starts the physical inventory process?

They are moved to 'Physical Inventory' status Signup and view all the answers

What action is taken before dispatching a Field Technical Service (FTS) tech for devices like printers?

Issues are resolved remotely Signup and view all the answers

Which item is used to print inventory lists exported from the SNOW app?

PDF documents Signup and view all the answers

How often is preventative maintenance performed?

Three times a year Signup and view all the answers

What is the relationship between Walgreens and Rite Aid in the context of FTS tech dispatch?

Walgreens acquired stores from Rite Aid Signup and view all the answers

What device is NOT explicitly mentioned as part of the Advance Exchange Device category?

Mobile scanner Signup and view all the answers

What is the primary log-in credential for Windows?

SPC for both username and password Signup and view all the answers

Which is the most commonly reported issue with Self-Checkout units?

Receipt printer jams Signup and view all the answers

Which of the following devices is associated with the MVix screen in RediClinics?

Managed switch Signup and view all the answers

Which username and password combination is used for SPTech log-in?

sptech and SPCtech:2 Signup and view all the answers

What happens after NCR has replaced the printer assembly three times for the Self-Checkout units?

FTS takes over support Signup and view all the answers

What type of clinic is associated with RediClinic Express?

Telepresence location Signup and view all the answers

Which devices do FTS techs build and install?

Self-Checkout units Signup and view all the answers

What does the abbreviation FTS stand for in this document?

Field Technical Support Signup and view all the answers

Which version of the document was revised on 10-18-2019?

Version No. 1.1 Signup and view all the answers

Which of the following terms is abbreviated as SCO?

Self-checkout Signup and view all the answers

What is the primary purpose of the document referenced?

To provide proprietary information and guidelines for service transition Signup and view all the answers

Who prepared the initial draft of the document?

James Barrentine Signup and view all the answers

What does the abbreviation PM stand for?

Preventive Maintenance Signup and view all the answers

What significant change was made in version 1.5 of the document?

Changed links to the Essential FTP site Signup and view all the answers

Which abbreviation refers to the Store Systems Image Drive?

SSID Signup and view all the answers

What is the primary goal of the wellness+ program introduced in 2010?

To enhance customer loyalty Signup and view all the answers

Which core value emphasizes community involvement?

Caring Neighbors Signup and view all the answers

What does the mission statement primarily focus on?

Improving the health and wellness of communities Signup and view all the answers

Which principle focuses on employees' personal growth and motivation?

Associate Development Signup and view all the answers

Which core value signifies a dedication to integrity and ethical conduct?

Integrity in All We Do Signup and view all the answers

What was a significant change to the private brand program in 2012?

Revamping with a new look and additional offerings Signup and view all the answers

Which core value ensures cooperation among employees for the company's benefit?

Winning Through Teamwork Signup and view all the answers

What is emphasized under the core value of 'Respect'?

Reflecting community diversity Signup and view all the answers

Study Notes

Price Checkers and Support

Price Checkers is a system used for pricing verification in-store.
ScriptPro Support includes multiple processes for ensuring pharmacy software functionality.
Support comprises partial and full software restart processes.

Preventative Maintenance

Scheduled thrice a year, taking approximately three hours to complete.
Regular checks help to maintain optimal performance of pharmacy equipment.

Windows login requires SPC for both username and password.
Admin login utilizes SPCtech:2 as the password to access tools like Robot Doctor.

RediClinic Overview

RediClinic functions as a walk-in clinic handling common medical issues.
RediClinic Express enables telepresence consultations with healthcare professionals.

Self-Checkout System

Builds and installation of Self-Checkout units performed by FTS technicians.
NCR currently provides support for these units; FTS will assume support after NCR.

Walgreens Conversion

FTS techs are dispatched for support during the conversion of Rite Aid systems to Walgreens.
A procedural document outlines conversion steps, still pending schedule confirmation.

New Store Processes

FTS oversees the setup, remodeling, and relocation processes for new stores.
Support includes updates on SSID and conducting annual IT physical inventories.

Annual IT Inventory Process

Scheduled annually during weeks 50-54, using SNOW mobile app for asset tracking.
Inventory process takes about 30-60 minutes, longer if equipment lacks asset tags.

Device Support and Issues

The Advance Exchange Device category covers various devices, including barcode scanners and printers.
Resolution of device issues is prioritized through remote guidance before dispatching a technician.

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Description

This quiz covers essential information about ScriptPro support and its functionalities. You will explore the process of handling software issues, including the partial start-over process. Perfect for those looking to understand the support mechanisms of ScriptPro.