Podcast
Questions and Answers
Which process involves fully resetting the software in ScriptPro?
Which process involves fully resetting the software in ScriptPro?
- Software Full start over process (correct)
- Software Maintenance Procedure
- Software Incremental Reset Process
- Software Quick Review Process
What is the primary function of Vial Dispensing Units?
What is the primary function of Vial Dispensing Units?
- To provide preventative maintenance
- To assist in medication dispensing (correct)
- To conduct software updates
- To manage user accounts
Which service is associated with RediClinic?
Which service is associated with RediClinic?
- RediClinic Express (correct)
- RediPharmacy Support
- RediHealth Management
- RediCheckout Services
What does the Store Break-Fix Support Process address?
What does the Store Break-Fix Support Process address?
What process is mentioned for managing relocations within the store structure?
What process is mentioned for managing relocations within the store structure?
What does preventative maintenance typically involve?
What does preventative maintenance typically involve?
Which of the following best describes the purpose of Usernames and Passwords in the context provided?
Which of the following best describes the purpose of Usernames and Passwords in the context provided?
Which of the following is part of the FTS Support Processes?
Which of the following is part of the FTS Support Processes?
What is the average time required for a technician to complete the yearly IT physical inventory when they are familiar with the store?
What is the average time required for a technician to complete the yearly IT physical inventory when they are familiar with the store?
What is the purpose of the SNOW mobile app for FTS techs during the physical inventory process?
What is the purpose of the SNOW mobile app for FTS techs during the physical inventory process?
Which device category does NOT belong in the Advance Exchange Device category?
Which device category does NOT belong in the Advance Exchange Device category?
What happens to IT assets once a tech starts the physical inventory process?
What happens to IT assets once a tech starts the physical inventory process?
What action is taken before dispatching a Field Technical Service (FTS) tech for devices like printers?
What action is taken before dispatching a Field Technical Service (FTS) tech for devices like printers?
Which item is used to print inventory lists exported from the SNOW app?
Which item is used to print inventory lists exported from the SNOW app?
How often is preventative maintenance performed?
How often is preventative maintenance performed?
What is the relationship between Walgreens and Rite Aid in the context of FTS tech dispatch?
What is the relationship between Walgreens and Rite Aid in the context of FTS tech dispatch?
What device is NOT explicitly mentioned as part of the Advance Exchange Device category?
What device is NOT explicitly mentioned as part of the Advance Exchange Device category?
What is the primary log-in credential for Windows?
What is the primary log-in credential for Windows?
Which is the most commonly reported issue with Self-Checkout units?
Which is the most commonly reported issue with Self-Checkout units?
Which of the following devices is associated with the MVix screen in RediClinics?
Which of the following devices is associated with the MVix screen in RediClinics?
Which username and password combination is used for SPTech log-in?
Which username and password combination is used for SPTech log-in?
What happens after NCR has replaced the printer assembly three times for the Self-Checkout units?
What happens after NCR has replaced the printer assembly three times for the Self-Checkout units?
What type of clinic is associated with RediClinic Express?
What type of clinic is associated with RediClinic Express?
Which devices do FTS techs build and install?
Which devices do FTS techs build and install?
What does the abbreviation FTS stand for in this document?
What does the abbreviation FTS stand for in this document?
Which version of the document was revised on 10-18-2019?
Which version of the document was revised on 10-18-2019?
Which of the following terms is abbreviated as SCO?
Which of the following terms is abbreviated as SCO?
What is the primary purpose of the document referenced?
What is the primary purpose of the document referenced?
Who prepared the initial draft of the document?
Who prepared the initial draft of the document?
What does the abbreviation PM stand for?
What does the abbreviation PM stand for?
What significant change was made in version 1.5 of the document?
What significant change was made in version 1.5 of the document?
Which abbreviation refers to the Store Systems Image Drive?
Which abbreviation refers to the Store Systems Image Drive?
What is the primary goal of the wellness+ program introduced in 2010?
What is the primary goal of the wellness+ program introduced in 2010?
Which core value emphasizes community involvement?
Which core value emphasizes community involvement?
What does the mission statement primarily focus on?
What does the mission statement primarily focus on?
Which principle focuses on employees' personal growth and motivation?
Which principle focuses on employees' personal growth and motivation?
Which core value signifies a dedication to integrity and ethical conduct?
Which core value signifies a dedication to integrity and ethical conduct?
What was a significant change to the private brand program in 2012?
What was a significant change to the private brand program in 2012?
Which core value ensures cooperation among employees for the company's benefit?
Which core value ensures cooperation among employees for the company's benefit?
What is emphasized under the core value of 'Respect'?
What is emphasized under the core value of 'Respect'?
Study Notes
Price Checkers and Support
- Price Checkers is a system used for pricing verification in-store.
- ScriptPro Support includes multiple processes for ensuring pharmacy software functionality.
- Support comprises partial and full software restart processes.
Preventative Maintenance
- Scheduled thrice a year, taking approximately three hours to complete.
- Regular checks help to maintain optimal performance of pharmacy equipment.
User Login Information
- Windows login requires SPC for both username and password.
- Admin login utilizes SPCtech:2 as the password to access tools like Robot Doctor.
RediClinic Overview
- RediClinic functions as a walk-in clinic handling common medical issues.
- RediClinic Express enables telepresence consultations with healthcare professionals.
Self-Checkout System
- Builds and installation of Self-Checkout units performed by FTS technicians.
- NCR currently provides support for these units; FTS will assume support after NCR.
Walgreens Conversion
- FTS techs are dispatched for support during the conversion of Rite Aid systems to Walgreens.
- A procedural document outlines conversion steps, still pending schedule confirmation.
New Store Processes
- FTS oversees the setup, remodeling, and relocation processes for new stores.
- Support includes updates on SSID and conducting annual IT physical inventories.
Annual IT Inventory Process
- Scheduled annually during weeks 50-54, using SNOW mobile app for asset tracking.
- Inventory process takes about 30-60 minutes, longer if equipment lacks asset tags.
Device Support and Issues
- The Advance Exchange Device category covers various devices, including barcode scanners and printers.
- Resolution of device issues is prioritized through remote guidance before dispatching a technician.
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Description
This quiz covers essential information about ScriptPro support and its functionalities. You will explore the process of handling software issues, including the partial start-over process. Perfect for those looking to understand the support mechanisms of ScriptPro.
