Payments
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Questions and Answers

What does the Transact Integrated Payments Technical Support Policy document describe?

  • The process of logging into the school-specific admin portal
  • The options available in the Training and Support tab
  • The specific Support Services provided for the Integrated Payment Solutions product lines (correct)
  • The different categories of upgrade requests

    • Which of the following is NOT included in the Integrated Payment Solutions product lines?

  • eMarket
  • eBill
  • Payment Processing Services (SmartPay or Campus Pay)
  • Maintenance Services (correct)

    • Where can clients access the online support video library and the Payments Support Library?

  • Via the Transact Payments - ERP interface upgrades
  • During Changes to Client networking configurations
  • By logging into their school-specific admin portal and clicking the 'Training and Support' option (correct)
  • Through the Tuition Payment Plans

    • What is required for scheduling any upgrade requests?

    <p>Scheduling in advance</p> Signup and view all the answers

    Which category of upgrade requests involves changes in networking configurations such as VPN or firewall rules?

    <p>Client networking configurations</p> Signup and view all the answers

    What type of payment plan is included in the Integrated Payment Solutions product lines?

    <p>FSPP – Full-Service Payment Plan</p> Signup and view all the answers

    Where can clients find various forms, documentation, and release notes related to payments support?

    <p>In the Payments Support Library accessed via the school-specific admin portal</p> Signup and view all the answers

    What does the Transact Payments Support administration site offer to all users?

    <p>Options to view online support video library and training materials</p> Signup and view all the answers

    Which of the following is NOT a part of an upgrade request category?

    <p>'ePayment' configuration upgrades</p> Signup and view all the answers

    What is NOT included in the Integrated Payment Solutions product lines?

    <p>'Tuition Fee Financing'</p> Signup and view all the answers

    Where can students and authorized users find transaction receipts?

    <p>Transact portal</p> Signup and view all the answers

    Who should students contact for inquiries related to incorrect tuition balances?

    <p>Institution's Accounts office</p> Signup and view all the answers

    When is the Help Center open for support?

    <p>8:00 AM to 8:00 PM Eastern Standard Time, Monday through Friday</p> Signup and view all the answers

    Who does not have access to student passwords according to the text?

    <p>Transact Payments system</p> Signup and view all the answers

    Where can students find information about Financial Aid, Scholarships, or Loans?

    <p>Financial Aid office</p> Signup and view all the answers

    What is used to track the issue until its resolution according to the text?

    <p>Tracking system ticket</p> Signup and view all the answers

    Where can students and authorized users find articles and a Chat option for support?

    <p>Help Center</p> Signup and view all the answers

    Who should students contact if they have collections or financial holds?

    <p>Institution's Accounts office</p> Signup and view all the answers

    What is used for updating FSPP preferences according to the text?

    <p>Connect portal and Library sections</p> Signup and view all the answers

    Where is Payton, the chatbot available for submitting a ticket?

    <p>Transact portal</p> Signup and view all the answers

    What is the minimum lead time required for clients to submit the Transact Payments - ERP Interface upgrade form?

    <p>90 days</p> Signup and view all the answers

    Which upgrade type requires clients to contact Transact Support as soon as possible for instructions and timeline determination?

    <p>Networking Configurations</p> Signup and view all the answers

    What are the service levels offered for Integrated Payments Support by Transact?

    <p>Standard and Platinum+</p> Signup and view all the answers

    What is the support availability time for Standard Support in the Integrated Payments Service?

    <p>8 AM to 8 PM PST</p> Signup and view all the answers

    Which certification does Transact hold as a service provider under Visa and MasterCard?

    <p>Level 1 Service Provider under Visa CISP</p> Signup and view all the answers

    When are Scheduled maintenance windows scheduled to occur?

    <p>Every Sunday between 1 AM and 6 AM Eastern Time</p> Signup and view all the answers

    What indicates the unavailability of Integrated Payments Services by Transact?

    <p>Inability to access web or database servers by Transact's monitoring system, with exceptions</p> Signup and view all the answers

    What services are included in the Platinum+ level of Integrated Payments Support?

    <p>24x7x365 emergency outage support, expert hands services, and access to the Online Customer Learning Center</p> Signup and view all the answers

    What is the requirement for clients regarding database refresh and quarterly support check-ins?

    <p>$90-day notice before the required date</p> Signup and view all the answers

    What is the compliance level of Transact with PCI-DSS standards?

    <p>Level 1 Compliance</p> Signup and view all the answers

    Which maintenance activity is communicated to Transact Payments Administrators via email?

    <p>Upgrades to Production environments</p> Signup and view all the answers

    When are new versions of Transact Payments typically released?

    <p>Quarterly</p> Signup and view all the answers

    What is the preferred time for maintenance activities due to lower usage?

    <p>Sunday mornings</p> Signup and view all the answers

    How often can Train environments be refreshed with production data?

    <p>Once a year</p> Signup and view all the answers

    Where can clients find networking information, such as email IP addresses?

    <p>Payments Technical Reference Guide</p> Signup and view all the answers

    What does Transact Student Services offer assistance with?

    <p>Payment plans and portal issues</p> Signup and view all the answers

    What determines if third-party hardware is under warranty?

    <p>Support team</p> Signup and view all the answers

    When are batch jobs not scheduled?

    <p>During maintenance windows</p> Signup and view all the answers

    What does Transact Payments recommend regarding batch file transfers?

    <p>Not scheduling them</p> Signup and view all the answers

    Study Notes

    • Batch jobs are not scheduled during maintenance windows, and clients are advised against scheduling batch file transfers.
    • Maintenance activities impacting end users are communicated to Transact Payments Administrators via email, with 24 hours advance notice.
    • Sunday mornings are preferred for maintenance due to lower usage, but activities can extend beyond normal window if necessary.
    • New versions of Transact Payments are released approximately four times a year, containing new features, enhancements, and bug fixes.
    • Upgrades to Production environments are scheduled in advance and take place outside business hours to minimize disruptions.
    • Clients have access to a Train environment for testing new features, and it is upgraded prior to Production.
    • Train environments can be refreshed with production data once a year, or more frequently for an additional charge.
    • Clients can access networking information, such as email IP addresses, in the Payments Technical Reference Guide.
    • Support determines if third-party hardware is under warranty, and if not, the client is responsible for replacement.
    • Transact Student Services offers assistance with payment plans and portal issues for students and authorized payers.
    • Services include answering questions, troubleshooting, and expiring/reactivating payment plans.
    • Some tasks cannot be handled by Student Services and will be referred to the institution.

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    Description

    This quiz covers the scheduling of batch jobs, maintenance windows, and notifications for planned maintenance that may impact end users. It also includes guidelines for clients regarding batch file transfers during maintenance periods.

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