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Questions and Answers
What are the characteristics of an effective salesperson?
What are the characteristics of an effective salesperson?
- Overconfidence, lack of empathy, and limited knowledge about the product
- Excellent product knowledge, strong communication skills, and good listening abilities (correct)
- Being introverted, lacking product knowledge, and poor communication skills
- Aggressive behavior, lack of honesty, and minimal understanding of customer needs
What is a common misconception about salespersons?
What is a common misconception about salespersons?
- They are introverted and lack strong communication skills
- They are always overconfident and aggressive in their approach
- They always have limited knowledge about the products they sell
- They only focus on making the sale without considering customer needs (correct)
Which of the following traits is NOT desirable in a salesperson?
Which of the following traits is NOT desirable in a salesperson?
- Honesty and integrity
- Empathy towards customers
- Limited product knowledge (correct)
- Excellent communication skills
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Study Notes
Characteristics of an Effective Salesperson
- Builds rapport and establishes trust with customers
- Has strong communication and interpersonal skills
- Is goal-oriented, motivated, and self-disciplined
- Possesses product knowledge and understanding of customer needs
- Is proactive, adaptable, and resilient in the face of rejection
Common Misconceptions About Salespersons
- Many people believe that salespersons are aggressive, pushy, and only focused on making a sale
- However, effective salespersons prioritize understanding customer needs and providing value
Undesirable Traits in a Salesperson
- Being overly aggressive or pushy can be detrimental to building trust with customers
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